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“Better than expected...but”

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Newbury Manor Hotel
Ranked #10 of 17 Hotels in Newbury
York, United Kingdom
Level Contributor
240 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
“Better than expected...but”
3 of 5 bubbles Reviewed 4 September 2012

Staying here for two nights to attend a wedding, we were pleasantly surprised with Newbury Manor, which is trying hard to modernise and upgrade.
The hotel has lovely grounds and is quiet and welcoming. We trailed up two flights of narrow creaking stairs with some trepidation to find a large, bright, pleasant room in the eaves with an equally large bathroom (Beauclere). The bed, however, was a dinosaur - soft and with serious roll-into-the-middle propensities - and to use the shower over the corner bath required contortions.
The minimalist 'full English' breakfast was a disappointment - go for the smoked salmon and scrambled eggs, which was a comparatively generous portion. Awful coffee - why can't olde English hotels get this right?
We ate dinner in the pleasant river bar, but I can't remember what we ate so it was an average experience. Drinks and wine were overpriced and quite a lot of people went to the pub over the road to satisfy their thirsts.
I wouldn't choose to stay here again but the two-night deal for the wedding stay was certainly good value.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank claranda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie M, General Manager at Newbury Manor Hotel, responded to this review, 18 October 2012
Dear Claranda

Thank you for your review. I have discussed your comments with the team and as you stated we are in the middle of a large refurbishment program within the hotel. I am disappointed to read your comments about breakfast a will look at these with our Head Chef. I do hope you enjoyed the wedding and hope that one day you may return to the hotel.

Kind regards

Jamie McDonald
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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366 reviews from our community

Traveller rating
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    73
    38
    24
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (94)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Any
English first
Kumasi
Level Contributor
9 reviews
4 hotel reviews
4 of 5 bubbles Reviewed 1 September 2012

Stayed for Friday night and Saturday night, wedding on Saturday. A nice venue with the river running through the property, coupled with nicely kept lawns/gardens. Some magnificent trees on hand to wander around and through.
The restaurant is of a good standard and the wedding lunch offered satisfied everybody and all tastes. The wine list could do with a little reviewing and the prices are not exactly cheap. However the package for the wedding party was generous, unlike the cooked breakfast which verged on the shy (one sausage, one rasher, one slice of b.pudding and one egg). Overall a comfortable retreat for the weekend, nice rooms (I was fortunate enough to get a spa bath as well) and deep comfy bedclothes. Would definitely recommend a return.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie M, General Manager at Newbury Manor Hotel, responded to this review, 16 October 2012
Dear Andrew D

Thank you for your review. We are all pleased to read your comments. I have discussed with our Head Chef your comments about breakfast and this will be addressed. I do hope you will return to the hotel in the near future.

Kind regards

Jamie McDonald
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Swindon, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 28 August 2012

What a superb hotel in lovely) settings and name name 17 was excellent as was room 32 which had a superb hot tub. Restaurant served excellent food and huge breakfast choice. Staff all polite, friendly and helpful especially Louise on reception. Had an excellent 2 day break and adored the hotel and would fully recommend it to family and friends. Will be coming back to enjoy the views, river and friendly staff at Newbury Manor Hotel - Thank You all so much . Andy & Gill Vater - Swindon

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andy V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie M, General Manager at Newbury Manor Hotel, responded to this review, 29 August 2012
Dear Andy V

Thank you for your very kind review. I shall pass your comments onto the team especially Louise. I do look forward to welcoming you back to the hotel soon.

Kind regards

Jamie McDonald
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Sussex
Level Contributor
9 reviews
4 hotel reviews
5 of 5 bubbles Reviewed 21 August 2012

We had two nights here last weekend. The first result was a great deal on the price. The second was the first impression of a well run hotel. Well situated,in extreemly pleasant surroundings. The rooms we and our friends had were both very very good, both on first floor with balcony overlooking the river and grounds.
There was no need to venture out side the grounds on this day of sunshine and lunch and drinks at the riverside restaurant filled the afternoon. Impressed with the service, we booked for the evening meal, again by the river. the food was initially looking a tad expensive, but indeed was fine dining and good value, with excellnt service again.
The weather was good enough to have breakfast outside and this we did, nothing being too much trouble to the very pleasant staff.

Room Tip: Balcony rooms are brill. You can watch all the comings and goings with a view of the river and gro...
See more room tips
  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AmberWestSussex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie M, General Manager at Newbury Manor Hotel, responded to this review, 29 August 2012
Dear AmberWestSussex

Thank you for your recent review. It is always pleasing to read your positive comments and I have passed these comments onto the team.

I look forward to welcoming you back to the hotel soon.

Kind regards

Jamie McDonald
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carshalton
Level Contributor
50 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 20 August 2012

We were attending the evening part of a wedding and wanted somewhere fairly close by to stay. I found the Newbury Manor Hotel via tripadvisor and booked online.
The hotel is in a lovely setting with the river running through the grounds (which are a tad neglected at present). The riverside restaurant is across an uncovered drive which could be a problem in inclement weather but luckily we had a beautiful morning and sat outside for breakfast. There was a good choice of juices, fruit, cereals, pastries, cheese and cold meats on the buffet table or a selection of cooked to order dishes. Our full English big boys breakfast was delicious.
We had an ensuite double room which was clean although there was paint on the carpet and the curtains were only just wide enough for the windows. However the provision of superb complimentary homemade biscuits made up for this small shortfall in the room stan
dard!
All the staff were polite and friendly.
We would have tried the afternoon tea if we had time as it looked good and was reasonably priced.
If we need to stay in the Newbury area again we will definitely stay at this hotel.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SeptemberSusan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie M, General Manager at Newbury Manor Hotel, responded to this review, 29 August 2012
Dear SeptemberSusan

Thank you for your review. It is pleasing to read your comments and I have noted the small issue you had with the bedroom and shall address this problem.

I do hope you can return to the hotel and be able to take advantage of our beautiful setting and enjoy afternoon tea on the decking next to the river.

Kind regards

Jamie McDonald
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
77 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 12 August 2012 via mobile

We stayed here as a last minute night on a business trip. Front desk staff could not have been more helpful. Highly recommend as a nice place to stay. Nice rooms and super quiet setting that we enjoyed.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lawguy22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie M, General Manager at Newbury Manor Hotel, responded to this review, 29 August 2012
Dear lawguy22

Thank you for your recent review and your kind comments which I have passed on to the team. I do hope I can personally welcome you back to the hotel in the near future.

Kind regards

Jamie McDonald
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Devon
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 12 August 2012

Took my wife away for the weekend as it was our anniversary. The staff here did all that they possibly could to make it special for us both. Friendly receptionist checked us into our room, our bags were kindly taken up to our room for us. We checked into the 'Penthouse' suite, which was a nice spacious & clean room. I was shocked to read bad comments about this room on Trip Advisor as we could not fault it.

The first afternoon we opted for afternoon tea which they serve, fantastic home-made scones and cake. We were sat out on the decking by the restaurant which is right next to a river. Our meal in the evening was outstanding, they even went to the extent of giving us both a glass of champagne each complimentary as it was our anniversary, and even brought a plate out at the end of the meal with 'Happy Anniversary' written on in chocolate. Breakfast the following mornings were very good, nice continental buffet selection and a good selection of cooked breakfasts available.

If you are looking for a hotel in Newbury for a night whether it's on business or pleasure, I cannot recommend this place enough. All in all - brilliant location, lovely rooms, fantastic scenery looking out onto gardens & river, and very nice staff. I cannot wait to return!!

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Steve P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie M, General Manager at Newbury Manor Hotel, responded to this review, 29 August 2012
Dear Steve P

Firstly let me congratulate you on your recent anniversary. Thank you for your kind words and I look forward to welcoming you back to the hotel in the near future.

Kind regards

Jamie McDonald
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Newbury Manor Hotel

Property: Newbury Manor Hotel
Address: London Road, Newbury RG14 2BY, England
Region: United Kingdom > England > Berkshire > Newbury
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #10 of 17 Hotels in Newbury
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Newbury Manor Hotel 3*
Number of rooms: 34
Reservation Options:
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Also Known As:
Newbury Manor Hotel Berkshire

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