Having selected this hotel on the glowing recommendations of other Trip Advisor contributors, let me add another perspective. The hotel is pretty spectacular as you arrive in the grounds.
I was optimistic, as I am likely to be a recurring visitor to Newbury, on business.
The receptionist was arm-wrestling with another guest, who clearly wanted to change her room, when I arrived, so I already ascertained that the hotel was fully-occupied.
I was allocated a room on the ground floor – the room was like a fridge when I arrived, but I was able to turn the heating up; the bathroom (even colder) had no heating; the double patio doors had a view of a grey concrete wall about ten feet away, and nothing else.
The shower completely failed to produce hot water in the morning.
The Wi-Fi and mobile phone signals were woefully weak and intermittent, in the room.
Dinner which I had reserved in the restaurant, took 75 minutes to emerge from the kitchen, amidst profuse apologies from the hapless and un-managed staff (the food was fine).
Upon checking out in the morning I asked for the manager, who had not arrived. The receptionist, having established that I wanted to complain immediately offered a £10 reduction from my bill, but that was the maximum allowed, or as an alternative I was invited to withhold my payment until the manager had called me later to discuss my complaints.
I elected to pay, on condition that the manager rang me next day, which the receptionist offered, and noted my phone number correctly.
Well, nearly a week has passed, and he didn’t bother…so sadly, here is my visit report, unexpurgated and the absolute truth, which is all you get from me on this site.
I’ll be fascinated to see if the manager bothers to post a response, or back-pedals through the paperwork and calls me.
So, fellow-travellers, if you decide to stay here, you know what to check before you accept your room allocation!
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- Also Known As:
- Newbury Manor Hotel Berkshire