I booked three rooms, in order to attend a family function nearby, 2 doubles and a single. On arrival my wife and I were given a room within the main premises and my son and his wife, and my other son, rooms in what they call the stables.
Pleasant enough rooms in the stables however they were accessed from outside the rear of the pub at the same location where the 'smoking corner' was situated and they had groups of smokers talking and smoking immediately outside their rooms and doors. They had to walk through the 'fog, ..... And dogs, to access the rooms.
My room, initially was on the top floor of the pub however when we began to get ready for the function, having got ready for a shower, there was no water from the basin or the shower!
Having got dressed and reported the lack of water, the staff offered to move us down a floor to a different room, only to find that this also was without water! We were then moved to a third room where we were assured that there was water, only to find that there was only cold water!
A shower was impossible and we had to keep boiling the kettle in order to have a wash and to wash hair.
Arrived late at function.
Next morning we were informed that the water issue had been fixed within 3 hours of my reporting it and the problem had been in al residential rooms on the first and second floor.
There was no reduction in cost to take into consideration for our discomfort and lack of amenity and the full amount was demanded.
My first visit to a 'Marston Inn' and no doubt my last.
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- Also Known As:
- The Bacon Arms Hotel Newbury
- Bacon Arms Newbury, Berkshire