Today I tried this restaurant for the first time, and the experience was terrible from start to end.
FIRST IMPRESSION: The place is spiders and spider webs laden. We were offered a table next to the pond area by the window at first. Quickly I saw many dead insects and spider webs so I asked to switch to a table in the middle of the restaurant. (Okay, you can say that anywhere near the pond will attract flies and therefore spiders, so perhaps many will not mind or will tolerate that). However, inside the restaurants, we still saw MANY webs and spiders everywhere (mainly on the ceiling), it was off-putting to say the least and should not happen really. It does show the lack of care.
WAITING TIME: We arrived at 1pm and ordered at 1:05pm. We waited for an hour for the food (the food arrived at 2:05pm). It was unreasonable. The waiter did come to us to apologise for the wait, and I said "It is not your fault, but it has been 1 hour". He then said "it has been more like 40 minutes I just checked". (I didn't say anything to that, but I was thinking "excuse me, you are correcting a customer? I happened to check the time because I have somewhere to go to after lunch so I checked the watch. How unbelievable). *It is worth noting that a family of four came in sometime after us actually went to the bar and said they couldn't wait anymore as they were waiting for 35 minutes and took far too long. So clearly, customers were leaving as a result of poor management.
FOOD: The food itself was mediocre. Objectively speaking, the price (for value) is OK if you have a taste card (50% off a la carte menu). I ordered sea bass for main course, quoted "Pan Fried Sea Bass, Parmesan, Pea and Leek Risotto, White Wine and Tarragon Buerre Blanc 17.95". When the food came, a slice of bacon was on my fish. I do not eat meat, and although I did not make a fuss in the restaurant, it is wrong to have meat on there if it is not quoted on the menu (especially I checked the menu before ordering). There are muslims or others who can be offended/ do mind having pork or other meat on their food.
I really do not recommend this place. However, if you have read the reviews and don't mind the issues raised above, then it is your choice!
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