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Reviewed 4 July 2014

The entertainment at butlins was it's only redeeming feature and to be fair I can't fault it, but the accommodation was damp tiny uncomfortable and bare. There was constantly work being done everywhere which was disturbing and not exactly special feeling, the maid left our door open on one occasion and our windows wide every time. Immediately the food plan dining was not to our standard, cold rubbery and terrible choice in a busy canteen, and our request to be removed from that option was dealt with badly. There is nothing to do with under 3s really and our youngest spent much of the time unhappy in her pushchair. I would feel guilt at the thought of anyone going there that I hadn't warned.

  • Stayed: July 2014
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1  Thank Loraness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ButlinsResorts, Social Media Team at Butlin's Minehead Resort, responded to this reviewResponded 16 July 2014

Hi Loraness

Thank you for leaving a review, and for being so honest.

We set high standards for ourselves, and we appear to have fallen below and, in the process, failed to meet your expectations. We apologise for that.

We would love to have the chance to discuss your experiences with you further. If you are prepared to email us at tripadvisor@Butlins.com with your TripAdvisor name, real name and email address, we will get in touch.

Thanks again

Maria

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Reviewed 4 July 2014

Don't be fooled by the accommodation photos on the Butlins website, on arriving at Butlins Minehead, we found the appartment in a disgusting state. The landing outside the appartment looked like it had been doused in lager, cigarette ash and eggshells!?? The carpet in the living room were wet through in areas and also badly stained in other areas. The side of the coffee table was missing, the sofa and dining chairs were sticky, the fridge had no shelves, no drawer and no door on the freezer compartment, there were hairs on the dining table, toenails on the carpets and the whole apartment smelt of urine and cigarette smoke. There weren't any mattress protectors on the beds and the quilts looked about 20 years old. I decided to try and clean the appartment so we would be able to stay, but couldn't as there wasn't any running water! We asked for our money back as we couldn't face the idea of staying. Got a partial refund of £88 for the 4 night stay we had paid for. We will never go to Butlins again. Disgusting!

  • Stayed: June 2014, travelled as a couple
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4  Thank Jilly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ButlinsResorts, Social Media Team at Butlin's Minehead Resort, responded to this reviewResponded 16 July 2014

Hi Jilly M

Thank you for taking the time to leave a review, and for being frank and honest.

We clearly fell short of your expectations, and of the high standards we set ourselves - and we apologise.

We would love the chance to discuss what you experienced further, so if you are prepared to email us at tripadvisor@Butlins.com with your TripAdvisor name, your real name and an email address, we will get in touch.

Thanks again

Maria

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Reviewed 4 July 2014 via mobile

We returned today from a mon-fri break which we booked through Sun holidays. We stayed in a standard self catering apartment. Being used to caravans, we were pleasantly surprised by room sizes. When we checked in we were given a page with address, a site map & a what's on guide.
No list of places to eat (so didn't know we could have gone in at least one of the foodhalls)
Our first impression was of no water coming out of taps & no signal to tv but got fixed quickly. Also a window opposite us was smashed, though it was repaired in a couple of days.
It looked like there had been a fairly recent revamp.
Kitchen looked new but was let down by the sloping floor which combined with dodgy fridge door hinges & lack of feet meant the fridge door didn't open properly unless we tipped the fridge back.
Kettle had the usual limescale.
Shower had usual rubbish pressure & shower door was hard to shut, perhaps due to having wobbly perspex in? Mattresses were hard.
Single glazing meant we could hear every noise outside.
Curtains being on poles looked nice but in terms of keeping light out were a bit like a chocolate teapot.
Pizza Hut was ok.
Sun and Moon meals were rather stingy considering what they charge, but convenient as kids can play in one of 2 play areas while waiting.
Splash was great but toddler pool small.
Kids loved outdoor paddling pool too.
Beach just over the road. .But if you need buckets & spades etc go to Indoor Market not kiosk by beach as they charge twice as much!
Tesco & Morrisons within walking distance, as was town centre for us.
Our 4.5 year old enjoyed rides inside & out. However there wasn't that much that our 3 year old was brave enough or big enough to go on.
Soft play area shut at 7 ish despite it being in skyline.
Fair & swimming pool shut at 5 which was too early if you were looking for something to do.
We didn't really see much in the way of the entertainment, though Freddie is good if you don't expect to see a Queen impressionist.
Kids disco on at stupid time ie when a lot of people would be eating tea, so we didn't really make them, which was a shame as our little girl likes to have a boogie.
We went to one 'disco' half way through & all we saw was a redcoat quiz..not really my definition of a disco..perhaps they need to consult a dictionary.
We went in to Reds one night & walked back out as it smelled absolutely disgusting, even our young children were holding their noses!!
Centre Stage was much better although it was quite hot in there.
Being from the coast we are used to seagulls & know that feeding them is like feeding rats.
Unfortunately they seemed to be a novelty to some guests who thought it a good idea to feed them. Perhaps some signage would be a good idea.

All in all we had a lovely break & would go back but maybe when the kids are a little older & can stay up a bit later.
Would be interested to see what the other accommodation looks like

Stayed: July 2014, travelled with family
1  Thank emswad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ButlinsResorts, Social Media Team at Butlin's Minehead Resort, responded to this reviewResponded 16 July 2014

Hi emswad

Thank you for taking the time to leave a review.

We will share the many comments you make with the respective resort teams so that we can maintain the high standards we set ourselves.

We're pleased to hear you would come back, we look forward to welcoming you.

Thanks

Maria

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2014

Our first ever trip to Butlins and we are not likely to go again. We're to start. We booked our family holiday this year at Butlins Minehead. A place that needs a lot of maintenance, everything is tatty, especially the apartments. They are building new ones off to one side, maybe they intend to replace them all! If your taking a baby as we did be warned you will have to hire a cot and a high chair nothing is included in the price. The beds are rock hard there was no mattress with the travel cot that we had to hire. No one received a good nights sleep..... If you are taking your little ones for all the rides remember this, our four year old couldn't go on 90% off the rides because she was not 1.1m high she is only 1m. The entertainment was very sterile and felt forced. Our little one got very board. As you might expect food and drink is both average (fast food!) and expensive. The only saving grace for our holiday was the beautiful Sunshine. If it had been a wet holiday we would have gone home. This is average at best, if your paying top dollar you will regret it. We are going back to Centre Parks next year.

  • Stayed: July 2014, travelled with family
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3  Thank Andy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ButlinsResorts, Social Media Team at Butlin's Minehead Resort, responded to this reviewResponded 16 July 2014

Hi Andy B

Thank you for leaving an honest review. Guest feedback helps us to see if we are maintaining the high standards we set ourselves.

We will share all the comments you have made with the respective teams so that they can act upon them.

We have to apply height restrictions to our Fairground rides for safety reasons, but hopefully you found the Tots Indoor Fairground, which has rides that cater especially for our smaller guests.

Thanks again

Maria

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Reviewed 3 July 2014

The blue skies apartments are lovely. Beautiful views over the beach. Enjoy the butlins entertainment, swimming, and funfair, but have nice accommodation. We liked to just sit on the balcony and watch the sea, whilst our teenage kids enjoyed the funfair.

  • Stayed: May 2014, travelled with family
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Thank SuziDonn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ButlinsResorts, Social Media Team at Butlin's Minehead Resort, responded to this reviewResponded 16 July 2014

Hi SuziDonn

Many thanks for leaving a review - we are so pleased you loved your break in a Blueskies apartment at our Minehead resort.

We hope to welcome you again soon.

Thanks

Maria

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