We booked a half board stay in silver room with 2 adults and 2 children and after staying here before on a sun holiday we booked a full price holiday and looked forward to a great week. The circus and the entertainment was fantastic and the weather meant we could enjoy all the outdoor activities. We were dissapointed with the food court dining with the food being nothing special and poorly presented. The chair backs were sticky which caused concern. There was a couple of children we noticed being sick throughout our stay but nothing if concern and the procedures for cleaning this up very efficient.
On our 4th day my daughter was sick in the night and didn't quite make it to the toilet which we cleaned it up and she went back to bed. In the morning she wasn't great (probably lack of sleep) and we informed guest services of what happened so they could ensure room was cleaned properly when we left but were suprised to be told that we have to leave and they would refund the remainder of the holiday but they didn't have to. They quoted one of the terms and conditions which states 'contageous diseases - should butlins become aware, or have reasonable grounds for suspicion, that a guest has contracted a contageous disease that has the potential to infect a large number of people quickly, they and there party will be required to leave he resort...' they would not listen to any reasoning or the reason why I believed she was sick and that he must have contracted it there as not left site for 4 days. They would not get a gp involved either. We left the resort 3 days early and had to travel home much to the devestation of my children. Not a suprise that none of my family or myself has become sick and my daughter was well with 24 hours.
On complaining they offered me additional activity vouchers when I next had a holiday with them but don't think that will be happening anytime soon.
Make sure that you are aware of the consequences of a child or member of your party being sick and the asssumptions made by guest services regarding any sickness.
I am taking this further but thanks Butlins for ruining our holiday.
- Also Known As:
- Butlins Minehead Hotel Minehead
- Butlins Hotel Minehead
- Butlins Resort
- Butlins Minehead Resort