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“does what it says on the tin”
Review of Butlin's Minehead

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Butlin's Minehead
Ranked #5 of 12 Hotels in Minehead
Cheltenham, England, United Kingdom
Level 4 Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“does what it says on the tin”
Reviewed 23 August 2014

Holiday with granddaughters aged 4 and 5 years old. Loads of outdoor activities, inside soft play area, and much more.
Paid for food inclusive, it was a bit of a hit and miss experience. Mostly not good. Poor quality food. No temperature checks done, so consequently food luke warm.
Accommodation basic, in need of updating but clean.
Overall because the children had such a great time, I would go again.

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Kate O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ButlinsResorts, Guest Services at Butlin's Minehead, responded to this review, 22 September 2014
Hi Kate,

Thanks for taking the time to leave us a review. We're pleased that your granddaughters had such a good time at Butlins and that there was lots for them to do.

Sorry to hear that you found some aspects of your stay disappointing, we appreciate your feedback regarding the dining and accommodation and will pass this onto housekeeping, as well as our resort dining team.

We'd love to have you and your grandchildren back!

Thanks

Maria
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Witham, United Kingdom
Level 4 Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 23 August 2014 via mobile

Spent a week in a silver apartment with hubby a 6 year old and a 2 year old with premium dining.

The apartment was spotlessly clean and tidy and well maintained the only negatives were it was on the first floor so has to heave a buggy up and down then stairs every time and the mattresses in the twin room for the kids were plastic lined and my daughter slept very poorly as it kept her awake.

Premium dining was brilliant and well worth the money we paid as it was discounted. There was lots of choice and we always got a table with ease. The salad and puddings were delicious and the variety of mains made it hard to choose each night. I would have preferred healthier options on the kids table as it was just chips and sausage or burger or chicken burger. Not sure why they advertise it as Anabel Karmel friendly.

Breakfast was good too.

The pool was manic and we didn't do the flumes as much as we wanted as the queues were 40 mins at times but it was summer holiday so guess it was expected.

We did the toddler time in the morning which was nice an quiet and then stayed and got on a few flumes before it got too busy.

The kiddies pool was pants.

The get busy and under 5s entertainment were superb and our kids loved every second of it. The bookable activities were sold out quickly and we only got in as we were staying for a week. The circus skills and pirate activities were our favourite.

The evening entertainment was fab too and I loved that the main acts mainly finished at 8.30 so the kids had a late night but not too late. Dick and Dom was really good!

The kiddies fair and main fair were well used and the staff all friendly and helpful.

All but one staff member was on top form the staff all smiled and greeted you as you were walking through the resort. Was very impressed with the level of service.

The kids loved it and we were not bored for a minute. Just shattered after a week.

Already booked for next year!

Stayed August 2014
Helpful?
2 Thank katie_blackmore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ButlinsResorts, Guest Services at Butlin's Minehead, responded to this review, 22 September 2014
Hi Katie,

Great to hear from you. We're pleased you enjoyed your stay and that your little ones were in heaven! We appreciate your feedback about your accommodation and we will make sure it is passed onto our housekeeping team.

We do provide Annabel Karmel meals for children in both dining plans and are disappointed to read that you were unable to find these options. Please feel free to ask any member of team if you have any issues on resort, as our dining team would be more than happy to rectify them for you.

We're pleased our team provided you with excellent customer service during your time with us, we can't wait to have you back!

Thanks

Maria
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Leicester, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 22 August 2014

Upon arrival we were allocated a gold apartment as per our booking, well if this apartment was a gold standard I'm more than shocked. I'd hate to see the other levels if this was a top spec one. It was old, dirty and dark, the accommodation didn't suit our needs as a family either as I have a child with a disability and an elderly grandparent with Alzheimer's. I complained immediately to guest services and that's where our problem ended. We were dealt with by a lady called Amy and wow what a pleasure that was, butlins are lucky to have an employee like her. She helped us from start to finish, our accommodation was quickly changed, she even did pin badge swapping with my little girl and to my little one this was brilliant, every time we saw the lady throughout our holiday she greeted my little one by name as well as with a wave and a smile. For a child like mine to take immediately to this lady just shows the personality that this lady has.
The pool is in need of a bit of a refurb, it was cold and dirty in the changing areas although the actual activities available in the pool were good. Location wise it isn't the best we found that we had to go a long way out of resort to do different things although if your happy to stay on resort there's plenty to do. They open the fair late night on some nights which is great. The circus was fantastic and well worth a visit. We dined in premium dining, although rather repetitive the food was to a good standard.
We have been coming to butlins for years and are gold premier member, we hadn't been to this one before as we usually go to Skegness, can't say id rush back to minehead but that's down to it's location, it's worth a visit, don't let some of the negative reviews on here put you off, give it a try, you'll be surprised. Accommodation wise pay the extra and go gold with a balcony or terrace!!

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Smiller87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ButlinsResorts, Guest Services at Butlin's Minehead, responded to this review, 17 September 2014
Hi Smiller87,

Great to hear that our team member Amy had such a positive impact on your break, we will make sure your praise is passed onto resort. We pride ourselves on our customer service and its fantastic to hear from guests that our team work so hard. Hope your daughter got some cool badges!

We're pleased you got to see the Big Top Circus, it really is brilliant! Thank you for your feedback on Splash Waterworld, we will be sure to pass this on along with the rest of your comments.

We hope to see you again soon.

Thanks

Maria
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Truro, United Kingdom
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 August 2014 via mobile

I must admit I had my reservations but we were nicely surprised.
We stayed in a standard apartment it was ok,but more attention to cleaning is needed.
The beds were clean and we slept well.
The premier dining was excellent and we were surprised by the variety.You can sit in one restaurant but also choose from another.
The staff were friendly and helpful.A special mention to the waitress from Liverpool who was lovely.
The fun fair was good but the bumper boats and go karts would be brilliant if Butlins got ones for two adults.we had two gents who are disabled,who were unable to go on the rides unaccompanied.these rides are for an adult an a child.Butlins would be really inclusive if they got this in place.
The Big top circus was worth the £5 each as it was brilliant.
Splash world is included i the holiday along with the funfair.
I did not have high expectations as I had been to Bognor, but everyone really enjoyed Minehead.
The Dino tandem bikes and bingo were greatly enjoyed.
We will definately back .

Stayed August 2014
Helpful?
Thank Dinkydora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ButlinsResorts, Guest Services at Butlin's Minehead, responded to this review, 17 September 2014
Hi Dinkydora,

Thanks for taking the time to leave us a review. We're pleased that you were impressed with our Butlins Minehead resort. We're glad you got to see the Big Top Circus, it really was a highlight of the summer for a lot of our guests. Thank you for your suggestions and comments we will make sure they are heard by our resort team, it's great to have a guests perspective.

We hope you come back soon!

Thanks

Maria
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Midlands
Level 5 Contributor
47 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 22 August 2014

WOW !! I have never been to Butlins before and was slightly anxious about the accomodation (silver bungalow) but it exceeded my expectations and more. It was so spacious and nicely decorated. I suspect the space was due to it being an old building so not sure if the newer accomodation would be as roomy.

Opted for the standard dining package and on the first night I wished I hadn't as it was really poor quality BUT all of the other meals afterwards improved. I saw some of the meals at the pubs on site looked pretty much identical to what was served in the buffet restaurant so unless your very fussy I would just book the dining package.

Entertainment was fantastic always something to do whatever time of day and the fact it was all included just made it even better. The pool was so warm and great area for toddlers. Only negative was that when we arrived at the pool there was a queue half way around the block as at busy times they operate a wristband system which gives you a set amount of time in the pool before they kick you out.

Nighttime entertainment was so, so good apart from the highlight attraction, gareth gates calling in sick with a sore throat ! For some strange reason id been looking forward to seeing him.

A few tips, don't buy the bubble guns that all the kids want on site, get them from the local shops they are less than half the price.
Get to the shows at least 40mins before they start if you want a really good seat as the queue starts an hour before !!
If you have a penny jar at home, take it with you! My son spent so much time on the 2p slot machines I wish Id taken all the change at home to get rid of it.

Wish Id wrote this as soon as I got home as forgotten half the stuff we did, literally didn't stop !

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Ineedaholiday2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ButlinsResorts, Guest Services at Butlin's Minehead, responded to this review, 17 September 2014
Hi Ineedaholiday2012,

Great to read about your time with us, sounds like you all had a good time at Butlins. Thanks for taking the time to leave us a review. Glad we were able to keep you entertained and that you really enjoyed all the entertainment put on. We will make sure your suggestions and comments are passed onto resort for you, we like to hear what our guests think about what we offer.

We'd love to have you back!

Thanks

Maria
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheshire, United Kingdom
Level 6 Contributor
625 reviews
222 hotel reviews
common_n_hotel_reviews_1bd8 310 helpful votes
Reviewed 22 August 2014

Second trip to Butlins with our six year old grandson last year it was Skegness he loved it and so did we you cant beat it for young children something to do every hour of every day, really very very good. He loved splashworld as did his Gramps! Football coaches were great and everything inside the resort was not bad value at all. We will be back. Gold apartment pretty good as well.

  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank iantoes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ButlinsResorts, Guest Services at Butlin's Minehead, responded to this review, 17 September 2014
Hi Iantoes,

We're so pleased you and your grandson had a great time at Butlins Minehead. Thank you for taking the time to leave us a review. Splash Waterworld is so much fun and we're glad you agree, especially Gramps!

We'd love to have you back! Hope to see you soon.

Thanks

Maria
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newport, United Kingdom
Level 3 Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 August 2014 via mobile

Having being on our first butlin holiday I must say it was fabulous the staff were brilliant nothing was too much trouble.the food on site was great and the location was fab being a stones throw from the beach already booked for next year.my children really enjoyed themselves with plenty to do.

Stayed August 2014
Helpful?
Thank Rhibeth1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ButlinsResorts, Guest Services at Butlin's Minehead, responded to this review, 17 September 2014
Hi Rhibeth1,

Great to hear you enjoyed yourselves at Butlins Minehead! Thank you for such a lovely review, we love to hear about our guests experience with us. We're so glad our team on resort had a great impact on your stay, we will make sure they receive your praise.

We can't wait to see you again!

Thanks

Maria
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Butlin's Minehead

Property: Butlin's Minehead
Address: Warren Road, Minehead TA24 5SH, England
Region: United Kingdom > England > Somerset > Minehead
Amenities:
Free Parking Kitchenette Restaurant Swimming Pool
Hotel Style:
Ranked #5 of 12 Hotels in Minehead
Price Range (Based on Average Rates): £
Hotel Class:4 star — Butlin's Minehead 4*
Number of rooms: 559
Also Known As:
Butlins Minehead Hotel Minehead
Butlins Hotel Minehead
Butlins Resort
Butlins Minehead Resort

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