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“Terrible”
1 of 5 bubbles Review of Cygnet

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Cygnet
Ranked #24 of 25 Hotels in Luton
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Terrible”
1 of 5 bubbles Reviewed 19 February 2012

The first room we got the key for had blood on the sheets. The second room had a cigar in an ashtray by the side of the unmade bed and the third room had holes in the carpet and no curtains but we decided to sleep there as time was running out because our flight was in 8 hours time. We were travelling with a two year old and had booked a travel cot with our travel agent. The hotel staff were non English speaking and couldn't understand us when we explained what a travel cot was so I had to draw a picture. They all shook their head, meaning they didnt have one. We asked for a refund but were refused. We left anyway and found a much better hotel about a mile down the road. Luckily, because we had booked with an agent, we were able to get a refund after our holiday. Never again.

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank BrianJones44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3 reviews from our community

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Rating summary
  • Location
    1.5 of 5 bubbles
  • Rooms
    1 of 5 bubbles
  • Service
    1 of 5 bubbles
  • Value
    1 of 5 bubbles
  • Cleanliness
    1 of 5 bubbles
Date | Rating
  • English first
  • Any
English first
New Zealand
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
1 of 5 bubbles Reviewed 21 May 2009

This hotel is unbelievable. Basil Faulty would be proud! It is not close to the airport - almost 50 quid in a Black Cab. The bar had one brand of beer The tops fell off all of the bar stools. The wine cellar was closed - we has some duty free wine in our luggage which the bartender said was ok to bring down to the bab BUT he had no idea how to draw a cork. The restaurant was closed at 8.00PM. (We arrived after this from Edinburgh) The bar menu had one steak (not 2) everything else was not available. The beds had no pillowslips. It goes on and on. DO NOT STAY HERE. I have travelled on business for > 20 years and this equals my worst experience which was in Berlin. The breakfast (surprisingly) was ok. This hotel is a disaster. I would not recommend this hotel to my wost enemy.

  • Stayed March 2007, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NZJJay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Cygnet

Property: Cygnet
Address: 246-248 Dunstable Road, Luton LU4 8JL, England
Region: United Kingdom > England > Bedfordshire > Luton
Amenities:
Bar / Lounge Restaurant Room Service
Hotel Style:
Ranked #24 of 25 Hotels in Luton
Number of rooms: 138

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