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“Overall good stay”
4 of 5 bubbles Review of Icon Hotel Luton

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Icon Hotel Luton
Ranked #4 of 25 Hotels in Luton
Certificate of Excellence
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Overall good stay”
4 of 5 bubbles Reviewed 21 June 2014 via mobile

New modern hotel with everything you need. Rob was absolutely fantastic ! He not only would answer your question he would walk you to where you needed to go. Very genuine personality as well , which is hard to find. An asset to the hotel. Would stay here again .

Stayed June 2014, travelled with friends
Helpful?
1 Thank Jay S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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577 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (75)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Devizes, United Kingdom
Level Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 20 June 2014

Thanks to all at The Icon who have made the last two years of 2 / 3 nights per week very enjoyable and very relaxing which is so important when working away on business.

The team are incredibly friendly and nothing is too difficult, thanks Rob and James - as you've kept me company, thanks to all of the front of house, again excellent.

Having stayed for so many nights there have been moments when things have not been perfect but that is the case in any hotel in any country whether 5* or otherwise. The important requirements are to have a friendly welcome, a clean room, a comfortable bed, a quite location, good food, good wine and nice people, at a good price - and all of these have been provided the vast majority of the time.

I would highly recommend a stay, whether 1 night or as a second home.

The only gribes - fix some of the shower fittings !

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernadett_Teglas, Reservations agent at Icon Hotel Luton, responded to this review, 1 July 2014
Dear David L,

Thank you for sharing your long stay customer experience on Tripadvisor.

Your recommendation and loyalty is very much appreciated. We aim to provide a relaxed and stress free atmosphere … our home from home experience.

We would like to apologize for our occasional shortfalls, we take pride in our designed bedrooms and public areas and your gribes will be rectified without delay.

I hope we can have the pleasure of welcoming you back soon.

Bernadett Teglas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fareham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 17 June 2014

I would like to say thank you to Anetta, Rob and the team for making our stay very enjoyable. You made us feel more than welcome. The service we received was, as always, exemplary. The room was lovely and we were made to feel at home from the moment we arrived.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Mark A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernadett_Teglas, Reservations agent at Icon Hotel Luton, responded to this review, 20 June 2014
Dear Mark A,

Thank you for taking the time to post a review of your recent stay at Icon Hotel.

I'm pleased to hear that you had an excellent experience whilst staying with us and that you noticed our exceptionally high standards of hospitality.

The staff you kindly signaled out wish to express their thanks to you but above are pleased and proud to learn that their efforts in customer care is appreciated by our valued guests.

Once again thank you for your feedback and we look forward to be welcoming you back very soon.

Bernadett Teglas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, United Kingdom
1 review
5 of 5 bubbles Reviewed 16 June 2014

my partner and i stayed here on a sat night in June. I was very pleasantly surprised. The staff are very helpful and the food is great. Location was good for us as we were going to the casino which is over the road. The room and facilities were clean and correct. Thank you

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jazzhunterrowe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernadett_Teglas, Reservations agent at Icon Hotel Luton, responded to this review, 20 June 2014
Dear jazzhunterrowe,

Thank you for sharing your comments about the Icon Hotel on Tripadvisor.

I'm delighted to see that we exceeded your expectations and that our location suited you perfectly.
I very much look forward to welcoming you back in the near future.

Bernadett Teglas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 15 June 2014 via mobile

There are many great aspects of staying at the Icon hotel. Modern clean feel, excellent staff always willing to help.
The food in the restaurant is excellent (italian) real Italian chef. Hotel is owned by an Italian. 10-15min walk to the station city is 30min. Or a great stop over for flights.

Definitely recommend, oh and try their itallian night...

Stayed June 2014, travelled as a couple
Helpful?
Thank Dave W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stevenage, United Kingdom
1 review
5 of 5 bubbles Reviewed 15 June 2014

Myself and a friend stayed here for one night, room only basis, as we were out on a hen night in Luton Town and we were very impressed by this hotel. Great location with regards to the town, from the moment we arrived all staff were very friendly and attentive, from the manager, to receptionist, to bar staff, they couldn't do enough for us.
Our twin room was really nice - a good size, very clean and modern with everything you need for a short stay. The bathroom was lovely too with lots of products and towels available and a good working shower over bath.
Would definately recommend this hotel and if needed would stay here again.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank weetraveller2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ormskirk, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 13 June 2014

I stayed in the hotel for two weeks on teaching placement, the staff were incredibly helpful and happy. The rooms were really nice and modern, the restaurant has great atmosphere and an exciting menu. I didn't get bored of the menu even though I had an extended stay at the hotel.
The rooms are fully equiped and the air conditioning was wonderful in the summer weather.
It is in an excellent location in the town, I would highly recommend to friends or business colleagues. If I am in the area again the icon hotel would be my first choice for accomodation.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Caryl-AnneDavies1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Icon Hotel Luton

Property: Icon Hotel Luton
Address: 15 Stuart Street, Luton LU1 2SA, England
Region: United Kingdom > England > Bedfordshire > Luton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #4 of 25 Hotels in Luton
Price Range (Based on Average Rates): £
Hotel Class:3 star — Icon Hotel Luton 3*
Number of rooms: 60
Official Description (provided by the hotel):
Individually selected by the AA to feature in the guide 'Britain's Best Hotels 2012 - Perfect Places to Stay' and winner of a Trip Advisor Certificate of Excellence in 2012, 2013 and 2014.Luxurious comfort awaits you at our boutique hotel in central Luton dedicated to providing you with impeccable service and accommodation. Our rooms are uniquely styled to provide you with a mix of luxury and practicality to ensure you a great night's sleep where all your needs will be catered for. At the Icon Hotel Luton, near London Luton Airport, you not only stay at our stylish urban retreat but all of your individual requirements are met. ... more   less 
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