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“Great value and service”

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Ibis London Luton Airport
Ranked #9 of 25 Hotels in Luton
birmingham
Level Contributor
117 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Great value and service”
Reviewed 20 June 2014

Stayed a night recently before flying out on holiday. Good location, booked on site parking with room which was so so(10 minute walk to terminal OK if not raining and limited spaces). Room functional but comfortable, only little issue was creaking wooden floor. Looks like bar/restaurant area has had a recent face lift and is comfortable with a great range of drinks at the bar. Overall is a great airport hotel for the money and would recommend.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank J F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisManagerLuton, General Manager at Ibis London Luton Airport, responded to this review, 23 June 2014
Dear kelloggs71,

Thank you for your recent review of your experience at Ibis London Luton Airport. I am happy to hear that you were satisfied with your night's stay and that you really liked the bar and lounge refurbishment.

We appreciate your feedback and thank you for your recommendation. I do hope to have the opportunity to welcome you back again in the future.

Best Regards
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Auckland, New Zealand
Level Contributor
283 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
Reviewed 20 June 2014

Low price and great value. Everything you needed in this hotel room the night before your flight.
The room was small but well appointed. The bathroom was a modular room with excellent shower and fittings. The bar and restaurant were very adequate.
Will check out other Ibis hotels from now on.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jill J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisManagerLuton, General Manager at Ibis London Luton Airport, responded to this review, 23 June 2014
Dear woodcotefarms,

Wow! Thank you so much for giving your experience at Ibis London Luton Airport the perfect score! We really appreciate the positive review and I am glad that we have provided you with a great example of the Ibis brand. I'm sure the team will be happy reading your comments.

Thank you once again for your recommendation and I do hope to have the opportunity to welcome you back again in the future.

Best regards
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Cluj-Napoca, Romania
Level Contributor
59 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 17 June 2014

I arrived late afternoon, and the check-in went very smooth.
The rooms are quite small, but with a good bed and a nice TV. The bathroom is small with minimal amenities (No soap, small towel…)
The restaurant services are quite poor as it is busy. There is just one TV in whole bar so watching a game is very limited. The food offer is also very limited.

Overall, for one night stop to catch a flights it is ok, although the price is not very convenient.
I stayed on other hotel in Luton while waiting for a flight, and probably will go back there next time.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SzilardVarga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisManagerLuton, General Manager at Ibis London Luton Airport, responded to this review, 18 June 2014
Dear SzilardVarga,

Thank you for taking the time to reveiw your experience at Ibis London Luton Airport. I am pleased you were satisifed with your room and that your check-in was trouble-free. I am sorry to hear that the atmosphere in the bar had a negative impact on your stay. Please accept my apologies for this. Our restaurant can get quite busy and it is very popular with our guests. I would encourage you to book early to take advantage of some really great offers and remember that Le Club card holders get advance notice of these offers.

Thank you again and I do hope you will give us the opportunity in future to change your opinion of us and provide you with a 5-star experience.

Yours sincerely
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Perth, United Kingdom
Level Contributor
113 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 17 June 2014 via mobile

We didn't fancy driving up from South Wales in the middle of the night so picked this hotel based on price and location. It was clean and comfortable with a good shower and £5 for overnight parking was reasonable. We ate in the restaurant which was OK and the free WiFi was good too. All in all we would use this hotel again if flying early.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank fofoma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisManagerLuton, General Manager at Ibis London Luton Airport, responded to this review, 18 June 2014
Dear fofoma,

Thank you for your recent review of your experience at Ibis London Luton Airport. I am very happy to hear you enjoyed your time with us and I appreciate the positive feedback.

Thank you for recommending us and I do hope you choose to stay with us again next time you are staying in the area.

Best regards
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United Kingdom
Level Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 16 June 2014

Chose the Ibis hotel as it was ideally situated prior to our early departure from the airport and also included parking for the duration of our holiday. However the car park isn't at the hotel, but the other side of the M1. This wasn't can issue as there is a curtesy bus back to the hotel was parked and a coach back when you return. The hotel room was clean, comfortable and well kitted out. All staff were very polite and helpful. I would recommend this hotel if your looking to stay over prior to travelling.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tobyowen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisManagerLuton, General Manager at Ibis London Luton Airport, responded to this review, 17 June 2014
Dear tobyowen,

Thank you for taking the time to write a review of your recent experience at Ibis London Luton Airport. I do appreciate the positive feedback and I am happy that you were satisfied with your stay. We do offer onsite parking to all customers that book directly with us, but I am glad that the location of your off site parking was not too much inconvenience.

Thank you once again for your comments and I do hope to have the chance to welcome you back for another satisying stay.

Best regards
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Hertford, United Kingdom
Level Contributor
3 reviews
Reviewed 13 June 2014 via mobile

Another poor experience in an Ibis hotel. This time at Luton airport were upon checking in we were told that the car parking space we had parked was not for us and we had to park several miles away on the other side of the M1. Thus totally negating the purpose for staying in a hotel with walking distance of the terminal. Will not be staying again.

Stayed June 2014, travelled with family
Helpful?
Thank Ian A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisManagerLuton, General Manager at Ibis London Luton Airport, responded to this review, 17 June 2014
Dear Ian A,

Thank you for your recent review of your experience at Ibis London Luton Airport. I am disappointed to hear that you were not happy with the arrangements of your booking. The agent that you made your booking with should have made the details for your parking clear to you at the time of booking. I will of course forward your comments to them. Customers that book directly with Ibis, do leave their car on the onsite car park.

Thank you again for your feedback and if you are interested in staying with us in the future, please call us directly on 01582 424 488, so we can give you the best possible offer.

Yours Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Ibis London Luton Airport

Property: Ibis London Luton Airport
Address: Luton Airport Spittlesea Road, Luton LU2 9NZ, England
Phone Number:
Region: United Kingdom > England > Bedfordshire > Luton
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 25 Hotels in Luton
Price Range (Based on Average Rates): £
Hotel Class:2 star — Ibis London Luton Airport 2*
Number of rooms: 162
Official Description (provided by the hotel):
Ibis Luton has an excellent view of the runway at London Luton Airport, which is 600 metres away. The centre of Luton is 10 minutes away. The Ibis is inviting, modern, spacious with air cooling, and has comfortable ibis sweet beds as well as power shower. Luton Airport Parkway Station is about 1 km away. Regular trains reach London St. Pancras Station in about 30 minutes. Junction 10 of the M1 motorway is within easy reach and the Shopping centre is a 10-minute drive away. ... more   less 
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Also Known As:
Ibis London Luton Airport Hotel Luton
Ibis Luton

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