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“Very good hotel, but...” 4 of 5 bubbles
Review of Ibis London Luton Airport

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Ibis London Luton Airport
Ranked #9 of 25 Hotels in Luton
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1,865 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Bristol, United Kingdom
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 18 July 2014

This hotel was perfect for my airport stay last year in july 2013

rooms are amazing, so much more than i expected, comfy beds and good lighting and bathroom was large and spacious. breakfast was good and plentiful, staff where great! literally one road goes up to the aiport takes 5 -10 mins max, really good for those not wanting to pay fares for taxis. last year i paid £35 for my stay, this year it was £65 so i opted out and went somewhere cheaper. which is a shame, but shows how good it is and how much demand they have. I was only 18 and felt very safe staying here alone, free wifi too :P

would love to stay again, no doubt about it. perfect for a good nights sleep, not a bad word to say.

  • Stayed August 2013, travelled solo
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank megan b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisManagerLuton, General Manager at Ibis London Luton Airport, responded to this review, 23 July 2014
Dear megan b,

Thank you for taking the time to come back and review your experience from 2013. I am glad to see that we really provided you with a good stay and that the team not only provided you with great service, but made you feel comfortable and safe. This makes me feel that we are doing the right things. Sorry you did not have the chance to stay with us when you inquired recently and I would urge you to book as far in advance as possible to get the best prices.

Thank you once again for your feedback and I do hope to be able to welcome you back in the future very soon. Even in the past 12 months we have changed, so we hope you will be pleasantly surprised.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colchester, United Kingdom
Level Contributor
93 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 bubbles Reviewed 17 July 2014

I had to fly to Scotland on business, from Luton, early in the morning which meant an overnight stay. I didn’t want to throw a lot of money at this and ended up booking the Ibis virtually next to Luton Airport. Regardless of this being my decision I wasn’t looking forward to it. Budget hotels and me don’t really mix well (having said that I stayed at a Premier Inn a few months ago and was very pleasantly surprised) but this was fine.

The room was a bit small and dingy, but at least it was clean. The service was really impressive – the lady who served me in the restaurant was excellent – and the evening meal I had was spot on. It wasn’t really my sort of menu – all pizza, burgers, nachos and the like – but I had fish and chips, which I don’t have very often and nearly always leave the chips but these were really very good.

There was also a decent wine list so I was accompanied to my room to prepare for my meeting with a decent bottle of Gavi. All in all, a pleasant surprise. And yes, I probably would stay there again.

  • Stayed June 2014, travelled on business
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank Bob W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisManagerLuton, General Manager at Ibis London Luton Airport, responded to this review, 23 July 2014
Dear Bob W,

Thank you for your review of your experience at ibis London Luton Airport. I am happy to see that we managed to exceed your expectations with our clean rooms and excellent service. The restaurant team in particular will be proud that you have a really good evening meal and it will encourage them to keep improving.

I really do hope you will not think twice about staying with us in the future. We are always getting better and I hope to be able to welcome you back again in the future.

Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, United Kingdom
Level Contributor
120 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed 15 July 2014 via mobile

A lovely modern (but basic) clean hotel as you would expect.
We paid £110 for the night to get 2 weeks free parking with Airparks.
The parking charge alone would probably have been this.

The bar doesn't serve ale or bitter which was a nuisance as I'm not keen on lager.

Food prices are very reasonable indeed. Side orders at £1.95 for example.

A great and convenient night very close to Luton airport.

Stayed July 2014, travelled as a couple
Helpful?
1 Thank Njames2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisManagerLuton, General Manager at Ibis London Luton Airport, responded to this review, 22 July 2014
Dear Njames2000,

Thank you for your review of you experience at Ibis London Luton Airport. We really appreciate the positive feedback about the hotel. Sorry that we could not offer more ales or bitter at the bar. I suppose it is a consequence of the preferences of the majority of our guests. We do offer a competitive parking offer ourselves. I do hope you will at least give us a call for a quotation next time.

Thank you once again the feedback and I do hope to have the opportunity to welcome you back again in the future.

Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bucks- UK
Level Contributor
110 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 bubbles Reviewed 13 July 2014

This hotel was lower in price than others close to the airport so i wasnt sure what to expect, however although the walk is about 10-15 mins dependant on baggage and speed this hotel is easily accessible to and from the airport and we stayed here before an early flight.
The staff were friendly and welcoming the rooms were clean and enough space, tea and coffee in rooms and cafe open downstairs.
Definitely one to look at if needing a stay at the airport

  • Stayed February 2014, travelled on business
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank UvulaRoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisManagerLuton, General Manager at Ibis London Luton Airport, responded to this review, 22 July 2014
Dear UvulaRoc,

Thank you very much for taking the time to write a review of your recent experience at Ibis London Luton Airport. I am very glad to hear that we managed to meet your expectations and we really appreciate all of your positive feedback.

Thank you again for your recommendation and I do hope to have the opportunity to welcome you back again in the future.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK Lincoln
Level Contributor
61 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 bubbles Reviewed 11 July 2014

I needed to find an overnight stay prior to flying early in the morning. This ibis was pretty much what I thought it would be for an ibis. Plain, comfortable, reasonable breakfast, steep bar prices, but 300yds from the airport .
I would say that the room prices were £20 overpriced, but all in all a reasonable experience

  • Stayed July 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank WilliamPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisManagerLuton, General Manager at Ibis London Luton Airport, responded to this review, 21 July 2014
Dear WilliamPA,

Thank you for your recent review of your stay at Ibis London Luton Airport. I am happy that we managed to satisfy your expectations.

Thank you once again for your feedback and I do hope to be able to welcome you back for an even better experience. Remember to take advantage of our promotional offers by booking early.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis London Luton Airport

Property: Ibis London Luton Airport
Address: Luton Airport Spittlesea Road, Luton LU2 9NZ, England
Phone Number:
Region: United Kingdom > England > Bedfordshire > Luton
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 25 Hotels in Luton
Price Range (Based on Average Rates): £
Hotel Class:2 star — Ibis London Luton Airport 2*
Number of rooms: 162
Official Description (provided by the hotel):
Ibis Luton has an excellent view of the runway at London Luton Airport, which is 600 metres away. The centre of Luton is 10 minutes away. The Ibis is inviting, modern, spacious with air cooling, and has comfortable ibis sweet beds as well as power shower. Luton Airport Parkway Station is about 1 km away. Regular trains reach London St. Pancras Station in about 30 minutes. Junction 10 of the M1 motorway is within easy reach and the Shopping centre is a 10-minute drive away. ... more   less 
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Also Known As:
Ibis London Luton Airport Hotel Luton
Ibis Luton

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