Checked in on Monday for 7 nights. Poor receptionist busy and quite a wait to check in. Window wide open so room cold. Heating unit not working. Toilet seat broken. Bathroom light no shade and concerned with steam. Bedside light not working. Reported for fixing to be done whilst out on business. Breakfast - choice continental, or full English which is served to you and is good. Came back late evening after work. Room not even cleaned. Lights fixed. Heating not nor toilet seat. Maintenance came next morning to sort. Returned 22:30hrs on second day, room not even cleaned (AGAIN). Distinct lack of electrical sockets. Wardrobe only small hanging area with 5 hangars. Pillows pathethic. Not impressed at all. I thought would be better than others in area being smaller, independent and 3* but I can't see that I would rebook a place where they can't even be bothered to clean your room and leave you with the same towels for 3 days.
- Official Description (provided by the hotel):
- Chiltern Hotel is a 3 star property with easy access from the M1. This modern business hotel has a friendly and welcoming atmosphere. Situated on the outskirts of Luton town centre, the Chiltern hotel is within close proximity of Luton airport (5 Miles) and London (35 Miles). This property was built in 1965, renovated in 1996 and in 2007. From the moment you arrive at the hotel you can expect to receive the warmest of welcomes from our friendly staff, which will be on hand throughout your stay to guarantee your comfort. ... more less
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