Before i start getting into this place i will say i think the staff were great here and doing the best they could with an awful hotel. I stayed here for two weeks as it was close to family and other commitments. Firstly the hotel was so hot. Got in my room and the heat knocked me back. Radiators on full and it was a warm day. Problem one. The radiator didnt turn off. Was so hot wanted a shower. Problem 2. Shower head was so scaled up i got three strands of water out of it. I had to wash hair in bath using kettle to rinse head. Shower head got fixed but radiator was still on quite high. Next night or so wanted a shower. Was late. Problem 3... No hot water! Anywher!They restarted boiler. Still took a while so no shower. This happened a few times and i found out had happened the year before. They provided fan to help with heating. Had window open all the time. Loads of road noise because of this. Why was the heating on at all? They said they would give me another room. Had to wait for one available. Went to check new room. Radiator full blast! Went for a cider in bar after turning radiator down to the snowflake sign. Hour later went up. Guess what. Radiator on full still. This never worked either. Higher temperature than my other room so stuck it out. Other things were, old round pin sockets still in room so newer sockets were scarce. Had to use an extension. Dressing table wood coming off wrong meal at dinner, Tv remote was awful and 4 channels where there was loads advertised. No net curtains so the traffic at rush hour could look up and see me standing there after shower. Embarrassing....Also lots of noisy functions here and people revving engines outside. Happened 3 nights out of the two weeks i had to stay here. I could go on. I was not the only person to experience the same problems. Last year the hotel was shut as the boilers were rubbish. Nothing has changed i think. Still the hotel was packed though. Unbelievable. This is a very tired place and while theres mugs like me staying here nothing will get done. To be truthful, unless you spend a whole lot more money in Luton i doubt its much different elsewhere. Just read the revues.
- Official Description (provided by the hotel):
- Chiltern Hotel is a 3 star property with easy access from the M1. This modern business hotel has a friendly and welcoming atmosphere. Situated on the outskirts of Luton town centre, the Chiltern hotel is within close proximity of Luton airport (5 Miles) and London (35 Miles). This property was built in 1965, renovated in 1996 and in 2007. From the moment you arrive at the hotel you can expect to receive the warmest of welcomes from our friendly staff, which will be on hand throughout your stay to guarantee your comfort. ... more less
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