I travel regularly for work and this hotel is the worst that I have stayed at in the UK. It is boiling. When booking I was invited to upgrade to an Executive room which I did. I paid £84 inc breakfast for myself and my wife for 1 night. It seems that an Executive room is simply a standard room that they have recently decorated. It was cramped, dusty, grim. There is an air conditioning unit with a control panel on the wall but this can only be controlled by the reception. I kid you not. They have disabled the room controls, I was told, to save money. As per other entries, the heating pumped out all night and again could not be controlled in the room. At breakfast my wife was moaned at for taking a knife off of another table in spite of there being no one else in the restaurant. I am by no means a serial moaner, indeed this is the first time that I have ever left a review of any kind on any website but this hotel was special. My complaints were met with shoulder shrugs and assurances that my views would be taken on board for the future, this obviously did not help me in my stay. I am seriously considering a complaint to trading standards as the claim on the company's website that "all bedrooms provide comfortable accommodation" in simply not true. Both myself and my wife agreed that sleeping in our car would have been a better experience that staying in this hotel.
- Official Description (provided by the hotel):
- Chiltern Hotel is a 3 star property with easy access from the M1. This modern business hotel has a friendly and welcoming atmosphere. Situated on the outskirts of Luton town centre, the Chiltern hotel is within close proximity of Luton airport (5 Miles) and London (35 Miles). This property was built in 1965, renovated in 1996 and in 2007. From the moment you arrive at the hotel you can expect to receive the warmest of welcomes from our friendly staff, which will be on hand throughout your stay to guarantee your comfort. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Odigeo, Ebookers, TripOnline SA, Traveltool, S.L.U., Evoline ltd, HotelQuickly and Cancelon so you can book your Chiltern Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.