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“Nice sleep”

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Holiday Inn Luton - South M1, Jct 9
Ranked #17 of 26 Hotels in Luton
Reviewed 13 December 2013

Just had our Christmas meal there for a third year in a row.

Staff are friendly and rooms are ok, we got a free upgrade to an executive room which means you get some water and a chocolate bar.

If you need a cash point (hotel one charges) or snacks, find a supermarket as there's nothing nearby only a petrol station, Indian restaurant and the t*tty bar.

Room Tip: Stayed in room 304, it's quiet but every so often you hear airplanes.
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  • Stayed: December 2013, travelled on business
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Thank Cassius2k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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318 - 324 of 496 reviews

Reviewed 18 November 2013

Just got back from a long weekend away and were really impressed with the staff. Zoe on reception and Violet in housekeeping were particularly friendly and helpful. Would recommend this hotel to anyone. Close to Whipsnade zoo for a really great day out.

  • Stayed: November 2013, travelled as a couple
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Thank Sarah L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie W, Manager at Holiday Inn Luton - South M1, Jct 9, responded to this reviewResponded 26 December 2013

Dear Sarah

Thank you so much for taking the time to review our hotel after your recent stay .It is wonderful to hear the staff were friendly and helpful, this is exactly what we strive to achieve. I have passed your comments onto the team, in particular Zoë and Violet, who really strive to give fabulous customer service. Thank you once again for your kind comments; I look forward to welcoming you back to the Holiday Inn Luton South very soon.

Kind Regards

Stephanie Weedon
Resident Manager

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Reviewed 12 November 2013

We somehow ended up at this hotel and loved it so much we stayed there for four days. The staff treated us like we were the only people in the place! Zoe & Sarah & Kenny were especially great - whether it was getting us a car rental reservation or getting us directions or giving us ideas on where to go and what to do!! The hotel was immaculately clean and the food was very good. It was easy to get back and forth to London by cab and train. Ella told us about St. Alban's and we had a wonderful Wednesday (Market Day!!) wandering around that town.
FYI - one of our party uses a wheelchair and the whole place was convenient and accessible for him. The whole experience at Luton-South was one of the great memories we have from our trip to England!! We thoroughly enjoyed our stay!!

  • Stayed: September 2013, travelled with family
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Thank Patricia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie W, Manager at Holiday Inn Luton - South M1, Jct 9, responded to this reviewResponded 26 December 2013

Dear Patricia

Thank you so much for taking the time to give us your valuable feedback. I am delighted to read that you had a super stay with us and stayed longer than expected, I am proud to say that Zoe, Sarah and Kenny always strive to exceed customer expectations, and we frequently receive great feedback about them. I have fed your comments back to the team. We hope you will return soon to the Holiday Inn Luton South. Thank you once again.

Kind Regards

Stephanie Weedon
Resident Manager

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Reviewed 9 November 2013

One of the best experiences with hotels I ever had. Thanks to Sarah from reception for being extremely helpful! Nice and clean rooms, excellent SPA. Convenient parking, close to Dunstable high street.

  • Stayed: November 2013, travelled with friends
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Thank V G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie W, Manager at Holiday Inn Luton - South M1, Jct 9, responded to this reviewResponded 26 December 2013

Thank you so much for your recent review, and sharing such positive comments. I am delighted you had such an enjoyable experience and look forward to welcoming you back to the Holiday Inn Luton South.

Kind Regards

Stephanie Weedon
Resident Manager

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Reviewed 6 November 2013

We found this hotel by chance a few years ago when we needed somewhere fairly cheap and family friendly, with easy access to London. First impressions were so good that we've been back 4 times.
Check-in is always easy, with 3 young kids in tow the reception staff are always happy to share information about what's going on locally to keep them amused.
We request the same rooms every time as they are perfect for what we need, and I have to say they are always spotless. I have to give a special mention to housekeeping here, who always manage to tidy up the mess that our 3 girls leave their bedroom in, and finish it off by neatly arranging their teddies on each of their beds - nice touch!
Bar and restaurant service is always good, although you have to plan carefully when bus tours are in to make sure you're not swamped in the restaurant. That said, simply ask the reception staff or pay attention to the noticeboard outside the restaurant and you can see which times to avoid - common sense is all you need.
The food in the restaurant (breakfast and dinner) is always top notch, and best of all the kids usually eat free (and plenty!).
The pool, although not huge, is ideal for young kids and we've never found that it gets very busy.
The hotel location is perfect for exploring the area, Whipsnade Zoo and the Harry Potter studios are just 15 minutes in either direction. The railway station at Apsley will get you to central London in 30 minutes. One particular event to look out for in Mid-August is the Scarecrow festival in nearby Flamstead, it's great fun and raises money for charity.

Room Tip: Rooms 319 and 321 are ideal for families. 319 is a reasonable double for the adults and the adjoinin...
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  • Stayed: October 2013, travelled with family
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Thank Ian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie W, Manager at Holiday Inn Luton - South M1, Jct 9, responded to this reviewResponded 26 December 2013

Dear Ian and family
Thank you for taking the time to review your recent stay with us. We constantly strive to ensure we not only meet but exceed our customer our expectations, so I was delighted you had so many positive opinions to share. I have fed back your kind comments to the team and we all look forward to welcoming you back to the Holiday Inn Luton South in the near future.

Kind Regards

Stephanie Weedon
Resident Manager

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Reviewed 4 November 2013

Great long weekend at holiday inn. Exceptional service from staff from the moment we walked in to the moment we left from Zoe and Sarah on the desk, Eva and Jenny in the restaurant, and simon the singing chef. Loved the pool and spa. Thanks.

Room Tip: I asked for downstairs room as I have difficulty walking.
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  • Stayed: November 2013, travelled as a couple
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Thank groovygrannyg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie W, Manager at Holiday Inn Luton - South M1, Jct 9, responded to this reviewResponded 26 November 2013

Many thanks for the lovely review posted recently and for taking the time to share your experience with us. I am particularly delighted to read your comments regarding the staff; they certainly do deliver fantastic service, especially our singing chef. Thank you once again, I look forward to welcoming you back to the Holiday Inn Luton South

Stephanie Weedon
Resident Manager

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Reviewed 29 October 2013

Our room was clean and comfortable and the staff were very friendly and helpful. We had a meal in the restaurant on our first night and although it was pricey it was well worth it. The best steak we have had in a long while. The service was a little slow but the meal more than made up for it. The price of drinks was very expensive but service was good. We found breakfast was lovely and it was self service so you could eat as much as you like. Overall the hotel was very nice with a lovely sauna and a clean pool which was a little on the small side but fine for what we wanted.

  • Stayed: October 2013, travelled as a couple
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1  Thank Samantha C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie W, Manager at Holiday Inn Luton - South M1, Jct 9, responded to this reviewResponded 26 November 2013

Many thanks for the lovely review posted recently and for taking the time to share your experience with us. I am particularly delighted to read your comments regarding the staff, dining experience and leisure facilities.
I very much look forward to welcoming you back to the Holiday Inn Luton South in the very near future

Kind Regards

Stephanie Weedon
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Luton - South M1, Jct 9

Address: London Road | M1, Jct. 9, Markyate, Sint Albans, Luton AL3 8HH, England
Phone Number:
Region: United Kingdom > England > Bedfordshire > Luton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 26 Hotels in Luton
Price Range: £53 - £110 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Luton - South M1, Jct 9 3*
Number of rooms: 140
Official Description (provided by the hotel):
Holiday Inn Luton South is the perfect base to discover a host of nearby attractions. For a family day out, visit the fantastic Whipsnade Wild Animal Park, the Roman city of St. Albans, or take a bracing walk and admire the nearby Dunstable Downs. Located just off junction 9 of the M1 and only a 10 minute drive from Luton Airport. We are situated in an easy and accessible location. Park, Stay & Fly Rates available. Ideally suited for both the business and leisure traveller, Holiday Inn Luton-South offer a range of facilities including newly refurbished bedrooms, wireless internet access and five flexible function rooms as well as high-class equipment for hosting business and social gatherings. For a meal or light snack the informal Borders restaurant provides excellent cuisine in a sociable and inviting atmosphere. Work out in style and take advantage of the extensive facilities provided in the leisure club including an indoor swimming pool, sauna, whirlpool, and fully equipped gym. Or why not treat yourself and indulge in our beauty services? Visit Holiday Inn Luton South M1 Jct 9, within easy reach and close to Wembley, Woburn Safari Park, Capability Green business park, Luton, Hemel Hemstead, Maylands Avenue and Buncefield Oil Refinery. In compliance with English law smoking is only permitted in designated smoking bedrooms in this hotel. ... more   less 
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Also Known As:
Holiday Inn Luton-South Hotel Luton
Holiday Inn Saint Albans

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