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“Welcoming hotel led by a friendly team.”

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Holiday Inn Luton - South M1, Jct 9
Ranked #14 of 26 Hotels in Luton
UK
Level 6 Contributor
148 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Welcoming hotel led by a friendly team.”
Reviewed 4 January 2014

I stay at the Holiday Inn Luton M1, J9 on a regular basis. The reason I continue to return is the attitude of the staff - always friendly and attentive.

The rooms are a good quality, clean and a good size. Most of the time they upgrade IHG Rewards Club Platinum members to executive rooms, although it is disappointing they do not provide the complimentary drinks/points vouchers like other Holiday Inn hotels. Free WiFi is provided for IHG Rewards Club members.

The restaurant and room service provides a good menu of food you would expect in a typical hotel. Depending on who is on, there is sometimes good wine recommendations with the food too. Room service is always served quickly too.

Breakfast is a casual affair, and the ladies who usually oversee service are efficient and friendly. The food is good and there is the usual selection of cooked and continental. The suggestion for improvement I would make is that the Tchibo coffee machine is not very good!

Overall the staff make the place a pleasant environment to stay at: I would recommend without hesitation.

  • Stayed December 2013, travelled on business
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Helpful?
Thank johnny_c-l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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482 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (102)
Date | Rating
  • English first
  • German first
  • Russian first
  • Any
English first
Berkhamsted, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 January 2014

Held our staff xmas party at this hotel and it was great. The staff, particularly Dominique and the Chef (sorry I cannot remember your name) could not have been more helpful. Nothing was too much trouble. A great evening. Thank you Luton South.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank lisa_fuller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yorkshire Dales National Park, United Kingdom
Level 3 Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 January 2014

We spent a couple of nights at the Holiday Inn Luton South - it was near enough to travel to our busy family in Harpenden, but a small distance from the noisy M1. After a fraught ferry journey from Dublin and long drive we found the Holiday Inn to be calm, peaceful and welcoming. Well-trained and friendly staff - a busy check-in was dealt with efficiently and a blocked sink was cleared within 5 minutes. The room was spotlessly clean, comfortable and well-equipped. A good Restaurant Menu was available but we ate dinner with our family. Breakfast was superb with a 5* choice - fresh fruit, cheese, cereal, yoghurt, Danish pastries and a full English Breakfast, with self-service on a weekday and individual orders on a Sunday. Small quantities were available at a time in the self-service area and were regularly replaced with freshly cooked items. Jerome managed the breakfast area, he was courteous and helpful and aided by Kenny constantly checked that the service ran smoothly.
We could not have asked for more - and left feeling refreshed and restored - thank you, we will definitely return.

  • Stayed December 2013, travelled as a couple
    • Value
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Helpful?
Thank Coiacoia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
2 reviews
Reviewed 1 January 2014

this hotel was good but it was basically in the middle of no where about an hour away from the city center. The hotel cost £5 for an hour of wifi I live in the most expensive part of England (LONDON) and its one pound. This hotel has a nice Jacuzzi and a heated pool but i was put off by knowing a baby has recently pooed in the pool. The room was really clean and the bed was really comfortable. the breakfast was average but this hotel needs more of a selection the hotel never had half of the food they had on the breakfast menu. The changing room were really clean but an elderly women slipped and fell hurting her shoulder. Overall this is a good hotel but it could do with improvement.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Ria L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie W, Manager at Holiday Inn Luton - South M1, Jct 9, responded to this review, 8 January 2014
Dear Guest

Thank you so much for your recent review on the Trip Advisor website.
I have noted all of the points that you have listed and will ensure they are communicated as appropriate for action or information. May I apologise if any of the issues mentioned caused you any inconvenience.
We do have a Guest Relations Manager on duty 24 hours a day, who will do all in their power to rectify any guest concerns before they have a negative impact.
We would like the opportunity to make a better impression upon you; I do hope that you will choose to stay with us again if you are in the area. In this case please contact me directly and I will personally deal with your reservation.

Kind Regards

Stephanie Weedon
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ramsgate, United Kingdom
Level 5 Contributor
51 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 13 December 2013

Just had our Christmas meal there for a third year in a row.

Staff are friendly and rooms are ok, we got a free upgrade to an executive room which means you get some water and a chocolate bar.

If you need a cash point (hotel one charges) or snacks, find a supermarket as there's nothing nearby only a petrol station, Indian restaurant and the t*tty bar.

Room Tip: Stayed in room 304, it's quiet but every so often you hear airplanes.
See more room tips
  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Cassius2k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doncaster, United Kingdom
1 review
Reviewed 18 November 2013

Just got back from a long weekend away and were really impressed with the staff. Zoe on reception and Violet in housekeeping were particularly friendly and helpful. Would recommend this hotel to anyone. Close to Whipsnade zoo for a really great day out.

  • Stayed November 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Sarah L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie W, Manager at Holiday Inn Luton - South M1, Jct 9, responded to this review, 26 December 2013
Dear Sarah

Thank you so much for taking the time to review our hotel after your recent stay .It is wonderful to hear the staff were friendly and helpful, this is exactly what we strive to achieve. I have passed your comments onto the team, in particular Zoë and Violet, who really strive to give fabulous customer service. Thank you once again for your kind comments; I look forward to welcoming you back to the Holiday Inn Luton South very soon.

Kind Regards

Stephanie Weedon
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Rochelle, New York, United States
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 12 November 2013

We somehow ended up at this hotel and loved it so much we stayed there for four days. The staff treated us like we were the only people in the place! Zoe & Sarah & Kenny were especially great - whether it was getting us a car rental reservation or getting us directions or giving us ideas on where to go and what to do!! The hotel was immaculately clean and the food was very good. It was easy to get back and forth to London by cab and train. Ella told us about St. Alban's and we had a wonderful Wednesday (Market Day!!) wandering around that town.
FYI - one of our party uses a wheelchair and the whole place was convenient and accessible for him. The whole experience at Luton-South was one of the great memories we have from our trip to England!! We thoroughly enjoyed our stay!!

  • Stayed September 2013, travelled with family
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Helpful?
Thank Patricia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie W, Manager at Holiday Inn Luton - South M1, Jct 9, responded to this review, 26 December 2013
Dear Patricia

Thank you so much for taking the time to give us your valuable feedback. I am delighted to read that you had a super stay with us and stayed longer than expected, I am proud to say that Zoe, Sarah and Kenny always strive to exceed customer expectations, and we frequently receive great feedback about them. I have fed your comments back to the team. We hope you will return soon to the Holiday Inn Luton South. Thank you once again.

Kind Regards

Stephanie Weedon
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Luton - South M1, Jct 9

Property: Holiday Inn Luton - South M1, Jct 9
Address: London Road | M1, Jct. 9, Markyate, Sint Albans, Luton AL3 8HH, England
Phone Number:
Region: United Kingdom > England > Bedfordshire > Luton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 26 Hotels in Luton
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Luton - South M1, Jct 9 3*
Number of rooms: 140
Official Description (provided by the hotel):
Holiday Inn Luton South is the perfect base to discover a host of nearby attractions. For a family day out, visit the fantastic Whipsnade Wild Animal Park, the Roman city of St. Albans, or take a bracing walk and admire the nearby Dunstable Downs. Located just off junction 9 of the M1 and only a 10 minute drive from Luton Airport. We are situated in an easy and accessible location. Park, Stay & Fly Rates available. Ideally suited for both the business and leisure traveller, Holiday Inn Luton-South offer a range of facilities including newly refurbished bedrooms, wireless internet access and five flexible function rooms as well as high-class equipment for hosting business and social gatherings. For a meal or light snack the informal Borders restaurant provides excellent cuisine in a sociable and inviting atmosphere. Work out in style and take advantage of the extensive facilities provided in the leisure club including an indoor swimming pool, sauna, whirlpool, and fully equipped gym. Or why not treat yourself and indulge in our beauty services? Visit Holiday Inn Luton South M1 Jct 9, within easy reach and close to Wembley, Woburn Safari Park, Capability Green business park, Luton, Hemel Hemstead, Maylands Avenue and Buncefield Oil Refinery. In compliance with English law smoking is only permitted in designated smoking bedrooms in this hotel. ... more   less 
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Also Known As:
Holiday Inn Luton-South Hotel Luton
Holiday Inn Saint Albans

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