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“Friendly, helpful and efficient”

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Holiday Inn Luton-South
Ranked #12 of 25 Hotels in Luton
York, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Friendly, helpful and efficient”
Reviewed 9 March 2014

I have stayed here a few times now and I am always impressed with the quality of service provided. True, the rooms are beginning to look a little tired but given the competitive price for the quality and friendly service received I can live with that.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mike7cfc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie W, Manager at Holiday Inn Luton-South, responded to this review, 6 May 2014
Dear Mike
Thank you so much for taking the time to review our hotel. I am delighted to read that you were impressed with the service, in particular the quality and the friendliness of the team.
I look forward to welcoming you back in the near future.

Kind Regards

Stephanie Weedon
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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451 reviews from our community

Traveller rating
    115
    140
    107
    56
    33
See reviews for
73
128
32
138
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (98)
Date | Rating
  • English first
  • German first
  • Russian first
  • Any
English first
Level Contributor
73 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 8 March 2014

The receptionist was the only person who went the extra mile when I checked in. Room was clean and well maintained. Food in the restaurant was good, service was slow. Was only staying one night for business and yes, I would return.

Room Tip: Ask for a room on the back of the hotel, I was on the front and there was a little bit of traffic no...
See more room tips
  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AnthonyHayllar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Luton-South, responded to this review, 23 March 2014
Dear AnthonyHayllar,

Thank you for taking the time to express your thoughts and concerns regarding your stay with us. While we are pleased to hear you liked your room accommodations, we would like to apologize for failing to exceed your expectations in regards to the level of service you received. Rest assured that your comments will be reviewed by our team and take actions accordingly.

Once again, thank you for staying with us and for sharing a valuable feedback.

Sincerely,

Joel B
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shrewsbury, United Kingdom
Level Contributor
98 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 8 March 2014

Stayed here for one night with my son to break a long journey up on a Friday night. The hotel is very easy to find and has ample free parking. Check in was very quick, our room was very nice too with a large flat screen tv, kettle and a very clean bathroom. We decided to order room service which was delivered quickly, the food was nice but portion size was small in relation to the price, it ended up quite expensive. We went down for. Breakfast at 7am but we're told they do not start until 0730 which I thought was late, however when we returned the breakfast was really good with a varied range of drinks and hot and cold food. If you don't pay for your breakfast as part of your room deal be warned it is very very expensive.
One thing that I found a nuisance was when you closed the bedroom door you had to pull it hard which then made it slam, this might have woken other people up in nearby rooms.
We had a look around the hotel and saw the spa/swimming pool which looked clean and quiet. We would have tried these out if we had more time. All the staff we met were very polite, friendly and helpful. We would definitely stay here again.

Room Tip: Pay for breakfast in a room deal it will save you a fortune!
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EmmaM74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie W, Manager at Holiday Inn Luton-South, responded to this review, 6 May 2014
Dear Emma,
Thank you so much for your review of our hotel after your recent stay. I am delighted to read all the positive points you made, I have passed these onto the team. I have discussed the door issue with my maintenance team who will look into this.
Thank you once again, I look forward to welcoming you back to the Holiday Inn Luton South in the near future, when hopefully you can take full advantage of our leisure facilities.

Kind regards

Stephanie Weedon
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheshire, United Kingdom
Level Contributor
594 reviews
207 hotel reviews
common_n_hotel_reviews_1bd8 303 helpful votes
Reviewed 25 February 2014

I have given the hotel very good because the staff were great the leisure facilties very good and the location for motorways very good. However ignore your sat nav as it may take you to the back of the hotel, so if coming off the motorway dont go first right before the garage carry on. I didn't have breakfast except coffee and juices but there seemed to be plenty. I had a room overlooking what is effectively a main road and that didn't help my sleep I am afraid so try to get a room elsewhere in the hotel.

  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank iantoes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 23 February 2014 via mobile

We have just stayed at this hotel and it was a real letdown. We booked a 'suite' and got a basic double room termed 'Executive'. I have no idea what was executive about it.
But the real letdown is the restaurant. High prices for very basic food. We went for the £29.95 meal for two and it was not great. Even worse was the service. Despite the fact that there seemed to be 2 staff on, they kept disappearing. In the end, after waiting for 25 minutes to pay the bill, we walked out. And there were only 9 people at 4 tables!
It's such a shame when hotels like this cannot even get the basics right. And to the managers considering the cut and paste apology, please do not bother. Instead spend some time teaching your staff about SERVICE. It's not that difficult!

Stayed February 2014, travelled as a couple
Helpful?
1 Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie W, Manager at Holiday Inn Luton-South, responded to this review, 27 February 2014
Dear John,
Thank you for taking the time to feedback following your recent visit to our hotel. We take guest feedback very seriously and I was very disappointed to read that your experience was not a positive one.
We do have a Guest Relations Manager on duty 24 hours a day and this person will do all in their power to put right any guest issues before they impact negatively on the enjoyment of your stay. I apologise that this person did not manage to catch up with you whilst you were staying with us.

Should you wish to discuss your review with me in more detail I can be contacted via the hotel switchboard on 01582 449988.

Kind regards

Stephanie Weedon
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Luton hotels

Oxford, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 21 February 2014

We stayed here last week, brilliant friendly staff that knew what they were doing and could not do enough for you. Restaurant was closed when we arrived but the bar menu was more than good enough. There were no available seats in the bar, but the bar man rallied round and got two spare seats that were not being used for us. QUite a nice chilling night

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ianandeni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chelmsford, United Kingdom
Level Contributor
94 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 19 February 2014

Booked a double room given a twin room, the remainder was just embarrassing:
Lorry drivers being allowed to drink their own beer in the bar, let yourself down here Kenny!
Poor communication between duty manager Chris Bennett to bar staff, restaurant and kitchen staff, easy to get it right but even easier to get it wrong in what used to be the hospitality trade.

Room Tip: Try the Holiday Inn at Luton Airport perhaps.
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Macadabadoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie W, Manager at Holiday Inn Luton-South, responded to this review, 27 February 2014
Dear Guest
Thank you for your valuable feedback. May I apologise for the issues you encountered, I am currently investigating your comments to ensure that this level of service and communication is improved immediately.
I hope that you give us the opportunity to make a better impression upon you and you will choose to stay with us again if you are next visiting the area. Should you have a suitable date in mind please contact me and I will deal with your booking personally.

Kind regards

Stephanie Weedon
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Luton-South

Property: Holiday Inn Luton-South
Address: London Road | M1, Jct. 9, Luton AL3 8HH, England
Phone Number:
Region: United Kingdom > England > Bedfordshire > Luton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 25 Hotels in Luton
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Luton-South 3*
Number of rooms: 140
Official Description (provided by the hotel):
Holiday Inn Luton South is the perfect base to discover a host of nearby attractions. For a family day out, visit the fantastic Whipsnade Wild Animal Park, the Roman city of St. Albans, or take a bracing walk and admire the nearby Dunstable Downs. Located just off junction 9 of the M1 and only a 10 minute drive from Luton Airport. We are situated in an easy and accessible location. Park, Stay & Fly Rates availableIdeally suited for both the business and leisure traveller,Holiday Inn Luton-South offer a range of facilities including newly refurbished bedrooms, wireless internet access and five flexible function rooms as well as high-class equipment for hosting business and social gatherings. For a meal or light snack the informal Borders restaurant provides excellent cusine in a sociable and inviting atmosphere. Work out in style and take advantage of the extensive facilties provided in the leisure club including an indoor swimming pool, sauna, whirlpool, and fully equipped gym. Or why not treat yourself and indulge in our beauty services? Visit Holiday Inn Luton South M1 Jct9, within easy reach and close to Wembley, Woburn Safari Park, Capability Green business park, Luton, Hemel Hemstead, Maylands Avenue and Buncefield Oil Refinery. In compliance with English Law smoking is only permitted in designated smoking bedrooms in this hotel. ... more   less 
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Also Known As:
Holiday Inn Luton-South Hotel Luton
Holiday Inn Saint Albans

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