After we had finally been checked into our room by bar staff that did not seem trained in the hotel side of things we were shown to our room. It was extremely cold and so when we returned to the bar we informed the bar staff that the heating did not seem to be on and as the sheets were very thin could we have some more blankets, they said yes that would be sorted.
When we reutrned to our room that evening there was still no heating and no blankets. After asking the bar staff again, still no blankets materialised. We had to spend an uncomforatble and cold night trying to sleep in our coats using towels to cover our heads.
In the monring the staff did not apologise and said they did not have the authority to give a refund. The bar manager seemed particluarly aggressive towards my wife.
i would not recommment staying here and we are still waiting on a refund.
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- Also Known As:
- Red Lion Luton
- Luton Red Lion