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“Good location and amenities”

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Holiday Inn Express Luton Airport
Ranked #6 of 26 Hotels in Luton
Certificate of Excellence
tel aviv
Level 4 Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Good location and amenities”
Reviewed 11 April 2014

Located very close to the airport (5 min by foot), has all that is needed for a night before flight.
The staff was very helpful and the lounge is convenient enough to have some drinks before the night.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank scaram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Nottingham, United Kingdom
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 April 2014

FAO Paul Jasper

This review is long overdue, following our stay on Saturday 01st March for 1nt, at the end of our holiday after flying back into Luton .airport.
Throughout my calls / emails to Holiday Inn Express London Luton I found everyone to be very helpful, friendly and professional. We weren't arriving at the hotel until the early hours of Sunday morning, and spoke to 'Mark' during the day on 22nd February, who advised us he'd be working the evening when we flew back into Luton (hoping I have recalled his name correctly).

Mark was extremely helpful, professional and considering it was after 2am, checked us in promptly whilst providing the information we required. He's an absolute asset to your team.

Our quiet, high floor room request had also been noted and we were more than happy with Room 548.

Breakfast was a little chaotic on Sunday morning, but when isnt it, with all us lazybones rushing down at the last minute!

I've been a General Manager for Holiday Inns, and know the hard work that goes into providing great customer service; the front office team at all times were exceptional. Well Done and Thank You.

When we next fly from Luton, will definitely stay again and wouldn't hesitate to recommend.

Room Tip: Just make a request prior to arrival for a quiet room!
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hodgsons62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine B, Guest Relations Manager at Holiday Inn Express Luton Airport, responded to this review, 13 April 2014
Dear Guest,

Thankyou for taking the time to write a review. I am pleased that you found the hotel clean and friendly and that the breakfast met your expectations. We hope to see you again in the future.

Kind regards

Michelle Rolt
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pembrokeshire
Level 5 Contributor
52 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 9 April 2014

I stayed here as part of an Airpark deal and was so glad that I did. I wasn't looking forward to driving to the airport and this was such a brilliant way to do it. The hotel was clean, friendly and even though we had to leave at 5:30am we still had a brilliant cold breakfast before we flew.
The beds were comfortable and the room was very clean.

The bus drop off and pick up was so much easier than trying to drive around the airport carpark.

The only negative would be that from the place that you are dropped off there are a lot of very steep steps to climb to get to reception. If you have any mobility issues I would discuss alternatives in advance.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 0-Melvina-0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield, United Kingdom
Level 5 Contributor
74 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 13 March 2014

This hotel is located within easy walking distance of Luton airport which made it ideal for us catching an early flight. It was a basic budget hotel and has nothing really special or fancy about it. Great for the airport - Great for the price.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nicole L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine B, Guest Relations Manager at Holiday Inn Express Luton Airport, responded to this review, 17 March 2014
Thank you for taking your time to write a review. I'm pleased to hear you were happy with the price and location of our hotel

We hope you stay with us again in the future

Kind Regards
Tiffany Burn
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derby, United Kingdom
Level 5 Contributor
80 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 7 March 2014 via mobile

Stayed one night prior to an early morning flight. Basic bedrooms with all amenities. Everything clean but I wouldn't have wanted to stay more than one night.
Friendly check-in staff and a large lounge with plenty of seating and a bar and restaurant. Perfect for what we wanted especially as cold breakfast is available from 4.00am. Hot from 6.30am.
Tip, unless you have a park-and-stay package, park in the Mid Term car park opposite and walk across with luggage. There is a flight of steps at the side of the hotel which gives access to Reception. To drop luggage off at the hotel prior to parking will cost you a minimum of £3!!! When you fly the free airport bus picks up at the bottom of the steps, or it's a 5/10 minute walk.

Stayed March 2014, travelled with family
Helpful?
4 Thank Jeff2727_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine B, Front Office Manager at Holiday Inn Express Luton Airport, responded to this review, 8 March 2014
Dear Guest

thank you for taking the time to share your feedback with us, we are pleased that you enjoyed your stay with us and found the staff to be friendly and that the breakfast met your needs. with regards to the car parking charges if you were simply using the car park to drop off luggage we would have validated your ticket at reception apologies if you were not made aware of this.

many thanks again for writing this review we hope to see you in the future.
regards
Dawn Squires
Guest Service Manager
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Louth, Lincs
Level 4 Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 5 March 2014 via mobile

We stayed here at the start of February half term before catching a flight early the next morning. Secured a great deal through Holiday Extras, £78 off site parking for 8 nights & B&B.
Check in was quick & easy and our room was lovely & clean with a third bed made up for our teenage son. Great sized bathroom with a roomy & powerful shower. Toiletries were dispensers on the wall type but were adequate & there were enough towels for us all.
Breakfast the next morning was a real bonus, served from 4am, continental only but that suited us fine & saved on buying food at the airport. Fresh fruit, pastries & cereal with a variety of coffees / tea from the machine.
Check out was simple after which we were on our way walking to the terminal, it only takes 10 mins.
Our second stay at this hotel & I'm sure it won't be our last.

Stayed February 2014, travelled with family
Helpful?
2 Thank Love2Travel05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 March 2014 via mobile

My husband and I stayed there for one night as we were catching an early flight. Room was nice and clean, bar/lounge cosy, check in smooth. However, early morning breakfast was quite limited, only had cereals and bread and jams. Apparently hot food starts a bit later, but considering that this is a hotel for people using airport they would have to provide hot food at all times even if for extra cost. Rooms are double glazed which is essential as for the location and we had a great night's sleep. We'd use this hotel again.

Stayed April 2013, travelled as a couple
Helpful?
1 Thank Sara S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine B, Guest Service Assistant at Holiday Inn Express Luton Airport, responded to this review, 3 March 2014
After reviewing your comment, we are glad you had an enjoyable stay and that everything ran smoothly with regards to check in. We are glad you enjoyed the facilities provided in your room. With regards to the breakfast being limited, we are an Express version of the hotel, therefore the full range of breakfast is not available to us. We will take what you have stated on board and hopefully try and rectify this problem.

Kind regards
Alexander Brawley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Luton Airport

Property: Holiday Inn Express Luton Airport
Address: 2 Percival Way, Luton LU2 9GP, England
Phone Number:
Region: United Kingdom > England > Bedfordshire > Luton
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #6 of 26 Hotels in Luton
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Luton Airport 3*
Number of rooms: 147
Official Description (provided by the hotel):
Enjoy convenient airport access at the modern Holiday Inn Express London-Luton Airport hotel. The closest hotel to Luton Airport, Holiday Inn Express London-Luton Airport is easily accessible via the airport's shuttle bus service. We're also just 4 miles from the M1 and a mile from Luton Airport Parkway train station for direct links to central London. Triple-glazed windows in all of our comfortable bedrooms help you sleep soundly and every guest can help themselves to an inclusive buffet breakfast. Host small business meetings for up to 6 people in one of Holiday Inn Express London Luton Airport's 3 naturally lit meeting rooms, all with free Wi-Fi. We're conveniently located for easyJet and Thomsonfly services, and major businesses like Siemens and Ernst & Young are just a mile from our hotel in Capability Green Business Park. For a fun family day out, head to Whipsnade Zoo 10 miles from the hotel. You can pick up last-minute holiday essentials at The Mall Arndale, 2 miles away in Luton town centre. Plan your day via our free Wi-Fi in the comfort of the lounge. You can watch planes land as you dine in our bright Great Room, and mingle over drinks in the Lobby bar where friendly Holiday Inn Express London-Luton Airport staff are on hand around the clock. ... more   less 
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Also Known As:
Holiday Inn Express Luton Airport Hotel Luton

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