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“Good hotel”

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Holiday Inn Express Luton Airport
Ranked #6 of 26 Hotels in Luton
Certificate of Excellence
Reviewed 9 June 2014 via mobile

We stayed here the night before our flight, although the room looks onto the parking for the aircraft at Luton, you couldn't hear a thing. Food was of a good quality and room was well maintained. Only complaint was with the travel cot supplied, one side collapsed whilst my daughter was in it. Although she didn't know anything about it, if we hadn't have noticed she could have fallen out when she woke up. On saying that I took it down to reception and they did replaced it immediately. Over all very nice and will use them again.

Stayed: June 2014, travelled with family
1  Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine B, Guest Relations Manager at Holiday Inn Express Luton Airport, responded to this reviewResponded 11 June 2014

Dear Guest,

Thank you for leaving feedback on your recent stay with us here at the Holiday Inn Express Luton Airport.
I'm so sorry to hear that you had issues with the travel cot provided in the room, however really happy to hear that the team were able to rectify this for you immediatley.

I hope to welcome you back to the hotel in the near future.

Kind regards

Catherine Benham
Deputy General Manager

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578 - 584 of 1,072 reviews

Reviewed 8 June 2014

Very good if you need a place to stay before your early morning flight out of Luton. Clean room, good bed and a decent breakfast. Would stay there again, would recommend to friends. Quiet enough for a decent nights sleep.

  • Stayed: April 2014, travelled on business
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1  Thank Frank K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine B, Guest Relations Manager at Holiday Inn Express Luton Airport, responded to this reviewResponded 10 June 2014

Dear Guest,

we appreciate the time you have taken to review your stay.

It is fantastic to hear that you enjoyed your stay and our complimentary breakfast.

I am glad to hear that you would stay here again and it is lovely to hear that you would reccoment staying at the hotel to your friends.

King Regards,

Roisin Timoney
Guest Services Manager

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Reviewed 7 June 2014

Good stay, the room Was tidy and comfy and catered well for our 10 month old, was quiet considering location. Breakfast was enjoyable Only downside would be they don't do early morning wake up calls which would be handy as a back up as our flight was at 7am, but all in all worth the stay, friendly staff.

  • Stayed: May 2014, travelled with family
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1  Thank Lakota01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine B, Guest Relations Manager at Holiday Inn Express Luton Airport, responded to this reviewResponded 10 June 2014

Dear Guest,

Thank you for taking the time to write a review about your stay.

I am pleased to hear that you enjoyed your stay and felt that we catered well for your child. Unfortunately we do not offer wake up calls from reception but you are able to set an alarm on the television in the room and our staff are more than happy to assit guests with this.

We hope to see you again in the near future.

Roisin Timoney
Guest Services Manager

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Reviewed 5 June 2014

Our pre flight stay was booked with 8 days parking, arrived late and left early so didn't use the bar or have breakfast. Our room facing the airport road was quiet enough for a decent night's sleep and as the hotel was not very busy our car was able to stay on site rather than having to be moved to the medium stay car park opposite.
We used the free white unbranded airport buses to and from the terminal, these took less than 5 minutes each way from the stops on the main airport road alongside the hotel. Overall a very convenient option for those flying from Luton, albeit at a higher price than HIE hotels at other airports, (probably due to very limited competition in this location).

Room Tip: There are very few hotel rooms that do not face either the airport road or the aircraft storage area...
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  • Stayed: May 2014, travelled with family
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1  Thank Corb2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine B, Guest Relations Manager at Holiday Inn Express Luton Airport, responded to this reviewResponded 6 June 2014

Dear Guest,

We appreciate the time you have taken to write a review about your stay here at the Holiday Inn Express.

I am glad you found the hotel convenient and that you chose to park your car with us by opting for one of our park and fly packages.

It is fantastic to hear that you had a good nights sleep due to the quietness of tyour room, our windows are triple glazed to elliminate any noise from our surroundings.

It is a shame that you did not have the time to use our bar and breakfast facillities but hopefully you will stay with us in the near future and have the opportunity then.

Kind Regards

Roisin Timoney
Guest Services Manager

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Reviewed 4 June 2014

Great location, right next to Airport but surprisingly quiet. Food (breakfast) was good. No room service though as in Earls Court so had to order a takeaway which was not good!! Room a little tight once sofa bed was in use but overall lovely and clean. Helpful staff.

  • Stayed: May 2014
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1  Thank Donna J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine B, Guest Relations Manager at Holiday Inn Express Luton Airport, responded to this reviewResponded 5 June 2014

Dear Guest,

Thank you for taking the time to write a review on your previous stay.

I'm happy to hear that you found the room suprisingly quiet- all of our rooms are triple glazed, so even though the airplanes are almost within touching distance the noise is minimal.
I'm glad you found breakfast good. We do not offer room service at the hotel, however we are more than happy for guests to have their food put on a tray for you to take to your room or as mentioned order takeaway.
Lovely to hear that you found the room lovely and clean and the staff helpful- I will be sure to pass these comments on to all of the team.

Thank you once again.

Kind regards

Catherine Benham
Deputy General Manager

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Reviewed 4 June 2014

Stayed here overnight en-route to Berlin - had booked night plus parking - it was easy to find - check in was efficient, friendly and helpful and our room was roomier than I had expected and reasonable quiet (triple glazing) - breakfast next day which is included in room rate was very good and it was a ten minute stroll to airport (bus option is available)

All in all a good place to stay

Stayed: June 2014, travelled as a couple
2  Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine B, Guest Relations Manager at Holiday Inn Express Luton Airport, responded to this reviewResponded 5 June 2014

Dear Guest,

Thank you for taking the time to review our hotel.

It is fantastic to hear that you found our check in effcient and that our staff were friendly and helpful.

I am pleased to hear the you were happy with the quietness of the room, as well as the size.

I am glad that you enjoyed our complimentary breakfast and hope that you choose to stay with us in the near future.

Kind Regards,

Roisin Timoney
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2014

I have stayed at this hotel on two occasion now, the most recent being in March 2014. It is situated perfectly for Luton Airport, only a very short walk into the terminal.
The staff have been very helpful and friendly on each visit. The rooms are very clean as is the hotel throughout. Plenty of parking available in their car park on each occasion .
Breakfast and evening meals pretty average, but overall nice hotel.

Room Tip: High floor rooms such as 542 give nice views of runway
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  • Stayed: March 2014, travelled on business
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1  Thank Mark L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine B, Guest Relations Manager at Holiday Inn Express Luton Airport, responded to this reviewResponded 4 June 2014

Dear Guest,

Thank you for taking the time to write a review on your previous stays.
I'm really happy to hear that you found the staff here helpful and friendly, and the whole hotel clean throughout. The team and I strive to ensure all guests leave happy, and i'm glad to hear that this was the case for you, and you've left with an overall nice view of the hotel.
The team and I hope to welcome you back to the hotel in the future.

Kind regards

Catherine Benham
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Luton Airport

Address: 2 Percival Way, Luton LU2 9GP, England
Phone Number:
Region: United Kingdom > England > Bedfordshire > Luton
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #6 of 26 Hotels in Luton
Price Range: £51 - £130 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Luton Airport 3*
Number of rooms: 154
Official Description (provided by the hotel):
Enjoy convenient airport access at the modern Holiday Inn Express London-Luton Airport hotel. The closest hotel to Luton Airport, Holiday Inn Express London-Luton Airport is easily accessible via the airport's shuttle bus service. We're also just 4 miles from the M1 and a mile from Luton Airport Parkway train station for direct links to central London. Triple-glazed windows in all of our comfortable bedrooms help you sleep soundly and every guest can help themselves to an inclusive buffet breakfast. Major businesses like Siemens and Ernst & Young are just a mile from our hotel in Capability Green Business Park. For a fun family day out, head to Whipsnade Zoo 10 miles from the hotel. You can pick up last-minute holiday essentials at The Mall Arndale, 2 miles away in Luton town centre. You can watch planes land as you dine in our bright Great Room, and mingle over drinks in the Lobby bar where the friendly staff are available round the clock. ... more   less 
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Also Known As:
Holiday Inn Express Luton Airport Hotel Luton

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