We had booked hotel to stay the night before we flew from Luton airport. It is the closest hotel to the airport a mere 5 minute walk and in fact the planes are just behind the fence in the car park.
For some reason we had booked our car into the short term car park rather than park at the hotel.
Long story short we went to visit some relatives in the evening and whilst on the way back to the short term car park we had a puncture around midnight. As I have a company car I rang the lease company to arrange for a new tyre. I was informed they were closed and I would have to be recovered and then the tyre replaced the following day. I explained I was staying at Holiday Inn express, car was going to be in short stay car park and I would not be here in the morning to sort tyre as I was flying out at 5am. They were most unhelpful and said they cannot recover me or repair me in paid car parks and I must ring myself in the morning to sort tyre and I had to be there when they came as I needed to sign paperwork. I rang the hotel and spoke to Paul who was fantastic and said let them bring you back to the hotel and we will ensure they can drop you off and repair tyre without being charged to come into the car park. If you leave the key here we can arrange for the tyre to be changed in the morning and sign the paperwork so you can drive straight home when you return. True to his word this is exactly what happened and in fact they did not even charge us for leaving our car in the car park for 2 nights. What a star Paul was, thanks Paul we really appreciate it and what a great hotel and I would have absolutely no hesitation in recommending this hotel.
- Official Description (provided by the hotel):
- Enjoy convenient airport access at the modern Holiday Inn Express London-Luton Airport hotel. The closest hotel to Luton Airport, Holiday Inn Express London-Luton Airport is easily accessible via the airport's shuttle bus service. We're also just 4 miles from the M1 and a mile from Luton Airport Parkway train station for direct links to central London. Triple-glazed windows in all of our comfortable bedrooms help you sleep soundly and every guest can help themselves to an inclusive buffet breakfast. Host small business meetings for up to 6 people in one of Holiday Inn Express London Luton Airport's 3 naturally lit meeting rooms, all with free Wi-Fi. We're conveniently located for easyJet and Thomsonfly services, and major businesses like Siemens and Ernst & Young are just a mile from our hotel in Capability Green Business Park. For a fun family day out, head to Whipsnade Zoo 10 miles from the hotel. You can pick up last-minute holiday essentials at The Mall Arndale, 2 miles away in Luton town centre. Plan your day via our free Wi-Fi in the comfort of the lounge. You can watch planes land as you dine in our bright Great Room, and mingle over drinks in the Lobby bar where friendly Holiday Inn Express London-Luton Airport staff are on hand around the clock. ... more less
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- Also Known As:
- Holiday Inn Express Luton Airport Hotel Luton