I have been a member since the beginning and have seen a number of changes over the years. The staff used to be friendly and have time to say hello even if they did not know you, this included the gym staff.
In the recent year or so, I have found that the Staff especially certain gym staff have got clicky and think they is better than everyone else. They only talk to people who are either their PT clients or come to their classes and one day they will say hello and the next they will act as if they don’t know you which I find very unprofessional. They definitely need to be trained in Customer Services!!!!!
About the people that go there, well, there are a few that are really friendly and have time to say hello and take an interest and there are definitely a clicky bunches of people too. In the mornings, you will definitely see the same women day in and day out, like an episode of Housewives of Orange County, with their Coffee Mornings and no time in the world (been there for over three hours), whereas there are lovely genuine people out there too, who just come in and straight back out.
It will definitely make you feel like you are in some reality series
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