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“Good hotel”

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Holiday Inn London - Luton Airport
Ranked #10 of 25 Hotels in Luton
Walsall
Level Contributor
449 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
“Good hotel”
Reviewed 8 June 2014

Stayed one night before catching early flight with parking included. Does what is says on the tin, convenient access to airport, no frills and a decent price. Just over £80 for accommodation and a weeks parking, can't complain. Bed was a bit on the firm side and young waiting staff in restaurant could do with a bit more customer service training, but overall a pleasant experience. Reception staff very friendly and supportive. Would certainly stay here again.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StevieH110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerEncoreLuton, General Manager at Holiday Inn London - Luton Airport, responded to this review, 23 June 2014
Dear Guest,

thank you for taking the time to post your comments.

Its pleasing to see that overall you had a enjoyable stay at the Hotel.

I will pass your comments on to our team members and in particular our reception team.
We have embarked on a retraining programme with our food and beverage team members.

We look forward to welcoming you back in the not to distant future.

Kind Regards,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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620 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Berlin
Level Contributor
125 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 30 May 2014

It is good to see, as an existence proof, that there are pragmatically run and decent hotels in the UK the rooms of which do not feature greasy carpets. This hotel is well managed, has all to offer than one needs for the occasion it is obviously for, and simply functions. The prize is very much appropriate for what it is. Only the staff was somewhat unfriendly, but I would not hold that too much against this hotel.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Karlkoreander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerEncoreLuton, General Manager at Holiday Inn London - Luton Airport, responded to this review, 20 June 2014
Dear Guest,

Thank for your comments.

Its good to see that you found our Hotel refreshing and a breath of fresh Air.

Its great to see that you enjoyed your stay and that you would use the Hotel again.

We look forward to welcoming you back to the Hotel.

Kind Regards,

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Thurso, United Kingdom
Level Contributor
36 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 30 May 2014 via mobile

Stayed in this hotel for one night in May to catch early flight.

Room was very large, and bed was comfy. Was also very clean. Staff in the restaurant very friendly and the prices are acceptable for an airport hotel.

Only benefit would be maybe a range of toiletries in the room. I was coming back from a holiday and had no shampoo etc left so having some in the room would have been good. I understand this could add more cost to the room, which was good value in my opinion.

Would recommend this hotel for a stopover.

Stayed May 2014, travelled solo
Helpful?
Thank nicflo1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerEncoreLuton, General Manager at Holiday Inn London - Luton Airport, responded to this review, 20 June 2014
Dear Guest,

Thank you for taking the time to post your Comments.

Its great that you enjoyed your stay and found the team members friendly and helpful.
I will pass these comments on to them.

For future reference the dispenser in the shower does have body and hair gel in it. The confusion is that we have soap in the dispenser at the sink and both are similar colour.

We do always have a number of items that are available from reception. When you next stay at the Hotel do not hesitate to ask reception for any items that you need.

Its brilliant that you found the Hotel to be value for money and I look forward to welcoming you back .

Kind Regards

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gibraltar
Level Contributor
50 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 28 May 2014

This hotel is in a great location for Luton Airport. Only 5mins away on a regular bus service. The hotel is new and modern, the rooms are very nice, spacious, clean and each room has free wifi. On the ground floor you will find the reception, bar and restaurant. The staff are very friendly and helpful and the bar and restaurant offer a good selection of food and drink at reasonable prices. For a stay before or after a flight from luton airport I would recommend this hotel.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bydand75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerEncoreLuton, General Manager at Holiday Inn London - Luton Airport, responded to this review, 20 June 2014
Dear Guest,

Thank you for posting your comments.

I am glad that you had an enjoyable stay with us and the location ideal.

It was good that you liked the feel of the Hotel ,and it is suppose to give a feel from home to home while offering a relaxing environment for business or leisure in a vibrant atmosphere with
a quality service and standards.

I will pass your comments on to the team.

I hope when next in the area that we can welcome you back to the Hotel.

Kind Regards,

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 24 May 2014

Very convenient for LTN. And a better price than the Holiday Inn Express which really is far too expensive for what you get. If you're a business traveller and have a small trolley bag, you can walk to the hotel from the terminal, it's about 15 mins so no problem if the weather is OK.

Hotel is clean and new, staff are friendly.

Rooms very quiet and clean. All in all, no complaints, recommended for anyone needing a room at the airport.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rob_CDublin_Ireland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerEncoreLuton, General Manager at Holiday Inn London - Luton Airport, responded to this review, 12 June 2014
Dear Guest,

Thank you for taking the time to write a post.

Its to see you enjoyed your over all stay and found the Hotel better value than our competitors.

When looking for a relaxing weekend we are ideally situated to visit a number of various events ,from the Snowsure Centre to Stately Homes, Theme Parks and sporting events or a trip into London and many more. For more information visit the Experience Bedford website .

We look forward to welcoming you back for a relaxing weekend.

Kind Regards,

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
York, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 May 2014

Hotel right next to airport. Very nice. Duty Manager bent over backwards for us. Drinks a little pricey but food good and rooms comfortable and quiet. It was very busy with three coac tours but everything was really good.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EC2673
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerEncoreLuton, General Manager at Holiday Inn London - Luton Airport, responded to this review, 12 June 2014
Dear Guest,

Thank you for taking the time to post your comments.

Its great to see that you enjoyed your stay and that you thought felt it was value for money.

I will pass you comments on to the team .

We look forward to welcoming you back to the Hotel in the not to distant future.

Kind Regards,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn London - Luton Airport

Property: Holiday Inn London - Luton Airport
Address: Airport Way, Luton LU2 9LF, England (Formerly Ramada Encore Luton Airport)
Phone Number:
Region: United Kingdom > England > Bedfordshire > Luton
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #10 of 25 Hotels in Luton
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn London - Luton Airport 3*
Number of rooms: 124
Official Description (provided by the hotel):
Welcome to the Holiday Inn Luton Airport. Our two-storey Luton airport hotel boasts 124 bright, modern and spacious bedrooms, including double, twin and family rooms, all equipped with invigorating power showers. Our hotel is ideally situated to connect business and leisure travellers. We are only 15-minutes on foot from the London Luton Airport (LTN) terminal and 20-minutes from Luton Airport Parkway train station. You can be at London St Pancras International for the Eurostar and the capital in under 30 minutes! It's also just a five-minute drive from the M1. Parking is available on site for a small charge. Complimentary use of our Fitness Suite allows guests to enjoy an energetic work-out on treadmills, a cross trainer, weights and a rowing machine. You can always stay connected to family, friends and colleagues with free WiFi internet access available throughout the hotel. As one of the best hotels in Luton we also invite you to join us and fellow guests at our stylish bar and restaurant. ... more   less 
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