Arrived in Luton at midight, grateful for a nearby hotel. On arrival, we discovered that our hotel room had been given away, in spite of a reservation confirmation, Gold status, and my credit card on file. After an hour and a half wait, there was a promise that 2 hotel staff would clean a room, and we would have it for 50% off the rate. Around 2am, we stumble into our "clean" room, and it's a disaster. The 2 random employees, not housekeeping staff obviously, have simply sprayed an obscene amount of cleaning products around, without actually cleaning the room somehow. The Heating and Cooling unit is broken. The manager knows nothing about this, even though there is a cheap store-bought radiator/fan in the room. It is now 2 am, and he says there are no other rooms in the surrounding area, but we can stay the night with no charge. Given our 6am departure, this is the only option. 4 hours of sleep, out the door, and stopped at the front desk to collect a $0 balance receipt for the room. It's now 4 days later, and a room charge just appeared on my credit card from the Luton Hampton. Now perhaps it's a bank issue as a transaction was swiped and then reversed, perhaps it was an honest mistake...seems unlikely to me, just another problem for me to deal with.
- Official Description (provided by the hotel):
- The Hampton by Hilton London Luton Airport hotel is conveniently located less than five minutes from Luton International Airport. Our hotel is within walking distance from Luton Parkway Train Station, which offers direct access to St. Pancras International Station in 25 minutes.Aside from being home to a major London airport, Luton offers various attractions in the surrounding urban area, from theatres and museums to shopping at The Mall Luton. Explore the many pubs and wide range of restaurants in Luton town center, in addition to healthy dining options at the hotel, including Hampton’s free hot breakfast and casual meals, or late-night snacks at the 24-hour bar. ... more less
- Reservation Options:
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