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Hampton by Hilton London Luton Airport
Ranked #7 of 26 Hotels in Luton
Certificate of Excellence
Reviewed 7 July 2014 via mobile

Stayed here last and was not impressed, everything was ok but generally Hampton Inns are good, the one was in a bad area with a derelict lot on view from the room.
Again the breakfast was ok with a poor choice, I was not expecting a lot but felt let down.

Stayed: July 2014
Thank motorcar1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rupesh G, General Manager at Hampton by Hilton London Luton Airport, responded to this reviewResponded 11 July 2014

Dear motorcar1,

I would like to thank you for taking the time to write this review, although I was very saddened to read that your recent stay was a let-down. It certainly does not reflect the standards that we strive to achieve.

Here at the Hampton by Hilton Luton Airport we abide by our Brand Standards and persevere in enriching, and at all times uplifting our services and accommodation. Your satisfaction is our first priority.

I hope we will have the opportunity of welcoming you back to the hotel in the future, in hope that we could rectify your satisfaction


On behalf of GM,

Larisha Garrib
Executive Assistant
Hampton by Hilton Luton Airport
Larisha.garrib@hilton.com

42-50 Kimpton Road, Luton
Bedfordshire LU2 0NB
United Kingdom

+44 (0) 1582 798450

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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774 - 780 of 1,196 reviews

Reviewed 7 July 2014

My partner and I stayed here on Saturday 5 July 2014 for one night, we were very impressed. The Hotel is lovely and clean, beautiful room and bathroom, the breakfast was delicious too, the staff were happy and helpful. Despite being near the airport and the railway it didn't disturb us at all. Would defiantly recommend.

Room Tip: We were in room 218 not the best view, looking out onto the railway but it wasn't and eyesore by...
See more room tips
  • Stayed: July 2014, travelled as a couple
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Thank Lovestotravel2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rupesh G, General Manager at Hampton by Hilton London Luton Airport, responded to this reviewResponded 11 July 2014

Dear Lovestotravel2000

Thank you for taking the time to share your comments regarding your recent stay at the Hampton by Hilton Luton Airport.

I was very pleased to read that you enjoyed your stay with us. It is always motivating when we exceed our guest’s expectations and even more inspiring when they want to come back.

We strive to ensure that we uphold a customer focussed approach, especially as you are our Number 1 Priority! We work very hard to make sure that every guest departs from our hotel feeling content and stress-free; your comments will therefore be of great encouragement to the team.

It was a pleasure having you stay at our hotel, and I look forward to welcoming you back in the future.


On behalf of GM,

Larisha Garrib
Executive Assistant
Hampton by Hilton Luton Airport
Larisha.garrib@hilton.com

42-50 Kimpton Road, Luton
Bedfordshire LU2 0NB
United Kingdom

+44 (0) 1582 798450

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2014 via mobile

Stayed here for one night due to early departure of flight from Luton.
Excellent hotel - modern, clean, good size rooms and quiet ( soundproofed rooms).
Breakfast starts at 4:30 am which is handy.
There is an airport shuttle - not operated by the hotel but it picks up across the road every 30 minutes.

Stayed: July 2014
Thank marmelsoph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rupesh G, General Manager at Hampton by Hilton London Luton Airport, responded to this reviewResponded 11 July 2014

Dear marmelsoph,

Thank you for sharing your comments regarding your recent stay with us.

Here at the Hampton by Hilton Luton Airport, we strive to ensure that we uphold a guest focussed approach, especially as you are our Number 1 Priority! We work very hard to make sure that every guest departs from our hotel feeling content and stress-free; your comments will therefore be of great encouragement to the team.

It was a pleasure having you stay at our hotel, and I look forward to welcoming you back in the future.


On behalf of GM,

Larisha Garrib
Executive Assistant
Hampton by Hilton Luton Airport
Larisha.garrib@hilton.com

42-50 Kimpton Road, Luton
Bedfordshire LU2 0NB
United Kingdom

+44 (0) 1582 798450

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2014

Overnight stay with 90yr old mother. Attentive staff, very helpful. Surprisingly quiet given proximity to airport. Shuttle bus from hotel to airport £1.50each every half hour (ask @ reception). Would definitely use this hotel again. Only negative was complimentary breakfast lack of choice. Overall extremely satisfied

  • Stayed: June 2014, travelled with family
    • Value
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Review collected in partnership with Hampton
Thank thebishop666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rupesh G, General Manager at Hampton by Hilton London Luton Airport, responded to this reviewResponded 11 July 2014

Dear thebishop666,

Thank you for taking the time to share your review.

I was quite surprised that you did not find something to your liking at our complimentary breakfast buffet. Besides the hot foods, we have a selection of fresh fruits, natural and fruit yogurts, croissants, Muffins, and a variety of cereals. We would hope this suites all our guests, in this case however I do apologise that we could not cater to your needs.

It is always motivating when we meet our guest’s expectations; we will continuously strive to welcome our guests with high standards and excellent customer service.

I look forward to welcoming you back to the hotel in the future.


On behalf of GM,

Larisha Garrib
Executive Assistant
Hampton by Hilton Luton Airport
Larisha.garrib@hilton.com

42-50 Kimpton Road, Luton
Bedfordshire LU2 0NB
United Kingdom

+44 (0) 1582 798450

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2014

Used the conference facilities for a group which worked very well but let down by the food which was poor throughout.
Easy parking and good access to rail and airport. Very clean and new hotel with friendly and helpful staff. Rooms good, spotless with everything you need and quiet even though next to the runway. Can easily get a laptop into the safe and free WiFi. Bed too hard for me so not a comfortable night. Great shower room with all the amenities required. No shops near but you can buy snacks at reception.
Overall, a very convenient venue for an overnight stay if using the airport.

  • Stayed: July 2014, travelled on business
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Thank GastrodontUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rupesh G, General Manager at Hampton by Hilton London Luton Airport, responded to this reviewResponded 11 July 2014

Dear GastrodontUK,

Thank you for sharing your feedback.

Regarding your comments about the bed/mattress, if you had found it uncomfortable and reported this to our front desk staff, we would have been more than happy to try and make your night more comfortable. Our mattresses are intended to give our guests the most relaxed night possible, however every guest is different, therefore our staff would have certainly tried everything to make your night a more comfortable one. If you do choose to stay with us again, we will ensure that this is sorted for you in advance.

Further, please be advised that there are some shops down the road, within a minute of walking distance and a 15minute walk or a quick taxi drive would get you to the Luton town centre. Our staff are always approachable if you do require any information about your surroundings.

I was very pleased that you found our location to be convenient and our staff to be friendly and helpful.

I hope we will have the opportunity of welcoming you back to the hotel in the future.


On behalf of GM,

Larisha Garrib
Executive Assistant
Hampton by Hilton Luton Airport
Larisha.garrib@hilton.com

42-50 Kimpton Road, Luton
Bedfordshire LU2 0NB
United Kingdom

+44 (0) 1582 798450

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2014

The quality of a Hampton is predictable; this hotel did not let us down. The breakfast was excellent, with the makings for an almost full English breakfast. (No mushrooms.) My only slight dissatisfaction is that the shuttle to the airport (as close as it is) is NOT free.

  • Stayed: May 2014, travelled on business
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Thank Cindy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rupesh G, General Manager at Hampton by Hilton London Luton Airport, responded to this reviewResponded 9 July 2014

Dear CBear55,

Thank you for taking the time to share your comments.

The Bus/shuttle service operating between the Hampton by Hilton Hotel and the Luton Airport is provided by Arriva and therefore there is a small price of £1.50.

I was very pleased to read that you enjoyed your stay with us, the Hampton by Hilton will never let you down and you can always expect us to deliver.

I hope we will have the opportunity of welcoming you back to the hotel in the future.


On behalf of GM,

Larisha Garrib
Executive Assistant
Hampton by Hilton Luton Airport
Larisha.garrib@hilton.com

42-50 Kimpton Road, Luton
Bedfordshire LU2 0NB
United Kingdom

+44 (0) 1582 798450

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2014

I booked this hotel for one night when I had some business to do at Luton Airport.
Arriving at about 0100 I found the check-in to be fairly quick and I requested the late check out.
Late check-out is charged at £10 an hour, so their website needs to be updated to show the higher cost.
The room was really large, had a huge bed and a massive bathroom. Got to sleep very quickly and with no trouble.
The shower is really nice and powerful and there were ample towels. There was an iron/ironing board in the room which is really handy. No minibar in the room which was a shame, however the bar downstairs is open 24/7 for drinks/snacks etc.
The complimentary breakfast was really good, a fair selection of hot food plus a lot of cereal/fruits/juices.
All in all I would thoroughly recommend this hotel. Buses arrive/depart from the airport every 10 mins and getting a taxi isn't necessary.

  • Stayed: June 2014, travelled on business
    • Value
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Thank UK_Owen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rupesh G, General Manager at Hampton by Hilton London Luton Airport, responded to this reviewResponded 9 July 2014

Dear UK_Owen,

Here at the Hampton by Hilton Luton Airport we abide by our Brand Standards and persevere in enriching, and at all times uplifting our services and accommodation. Your satisfaction is our first priority.

Thank you for bringing the change needed on our website to my attention, I will definitely look into that and ensure everything is updated as soon as possible.

We look forward to welcoming you back in the future, thank you for reviewing The Hampton by Hilton Luton Airport


On behalf of GM,

Larisha Garrib
Executive Assistant
Hampton by Hilton Luton Airport
Larisha.garrib@hilton.com

42-50 Kimpton Road, Luton
Bedfordshire LU2 0NB
United Kingdom

+44 (0) 1582 798450

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton by Hilton London Luton Airport

Address: 42-50 Kimpton Road, Luton LU2 0FP, England
Phone Number:
Region: United Kingdom > England > Bedfordshire > Luton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #7 of 26 Hotels in Luton
Price Range: £59 - £136 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hampton by Hilton London Luton Airport 3*
Number of rooms: 188
Official Description (provided by the hotel):
The Hampton by Hilton London Luton Airport hotel is conveniently located less than five minutes from Luton International Airport. Our hotel is within walking distance from Luton Parkway Train Station, which offers direct access to St. Pancras International Station in 25 minutes.Aside from being home to a major London airport, Luton offers various attractions in the surrounding urban area, from theatres and museums to shopping at The Mall Luton. Explore the many pubs and wide range of restaurants in Luton town center, in addition to healthy dining options at the hotel, including Hampton’s free hot breakfast and casual meals, or late-night snacks at the 24-hour bar. ... more   less 
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