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“Flying Early”

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Premier Inn Luton (Airport) Hotel
Ranked #3 of 26 Hotels in Luton
Certificate of Excellence
Torquay, United Kingdom
Level 3 Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Flying Early”
Reviewed 19 February 2014

We were flying from Luton airport which is some distance from home our flight ment that we had to be at the airport by 7am, so staying the night at a hotel the night before ment less hastle. This hotel was absolutely spot on in every way breakfast is served from 6.30am so we had breakfast before getting the taxi at a very low rate organised by the hotel. You cannot beat this hotel for, Friendlyness, best receptionist we have ever come across, great clean rooms with first class facilities. This was the first time we had stayed a a Premier Inn but will be doing so for our future trips from this and other airports

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank PaulTorquay2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Slavy, Manager at Premier Inn Luton (Airport) Hotel, responded to this review, 22 February 2014
Dear PaulTorquay2014,

Thank you very much for taking the time to review your recent stay in our hotel.

I am pleased to see that you found our location very convenient, rooms clean and your overall experience exceeded your expectations.

I will certainly share your lovely comments regarding the service with my team who are constantly striving to be the best and appreciate positive feedback.

Once again thank you for lovely comments and we look forward to welcoming you back to Luton Airport Premier Inn in the future.

Your sincerely,

Slavy Gulasova
Hotel Manager
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1,272 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (141)
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English first
Bristol, United Kingdom
1 review
Reviewed 19 February 2014

Excellent, everything you expect from a good Premier Inn. A good friendly welcome, ample free parking, large clean and comfortable room and good value food. I am not sure about automated check-ins but there were two receptionists helping with this and they offered a non automated check-in. Will choose this hotel again.



  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank SoE-Trainer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Slavy, Manager at Premier Inn Luton (Airport) Hotel, responded to this review, 22 February 2014
Dear SoE-Trainer,,

Thank you very much for your wonderful feedback and 5 star review.

I'm delighted to see that you were impressed with our clean, comfortable rooms, helpful team and your stay was excellent value for money. Please be assured that your lovely feedback will be passed onto both – housekeeping and reception teams.

Once again thank you and we look forward to welcoming you back to Luton Airport Premier Inn in the future.

Your sincerely,

Slavy Gulasova
Hotel Manager
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Leicester, United Kingdom
Level 6 Contributor
188 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
Reviewed 17 February 2014

We stayed here for just one night before an early morning flight. The staff were very friendly and helpful, the checking in procedure could be done by using large touch screen computers in the reception,very modern! The room was excellent for the price. Very clean, comfy, temperature controls, tv, illuminated make up mirror, hair dryer, coffee and tea making facilities, plenty of hot water. Really couldn't fault it, and we are quite fussy! Would always looks to stay at a premier inn again before an early morning flight or for a cheap and cheerful weekend away.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank SARobinson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Slavy, Manager at Premier Inn Luton (Airport) Hotel, responded to this review, 22 February 2014
Dear SARobinson,

Thank you for sharing your lovely comments about Premier Inn Luton Airport on Tripadvisor.

My team will be extremely pleased to hear that you enjoyed your stay, liked our clean rooms with comfy beds, all the amenities and that your stay was excellent value for money.

Once again thank you for your feedback and we look forward to welcoming you back.

Your sincerely,

Slavy Gulasova
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level 6 Contributor
100 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 14 February 2014

We stayed here on 20th Dec before our Christmas holiday to Lanzarote. Very friendly and helpful staff who immediately checked us in even though there were self service machines. Room was standard Premier Inn, clean and comfortable with everything you need for a short stay. As it ws just before Christmas we did have the foresight to contact the adjacent Beefeater restaurant to make a reservation for our evening meal a couple of weeks before, and glad we did as it was very busy. As we had time for breakfast in the morning we took advantage of the 22.99 meal deal which included 3 course meal from a selected menu and a drink in the evening & the all you eat breakfast the following morning which we thought was excellent value. The hotel staff even advised us what time to take breakfast if we wanted to avoid the many children who were due to have "breakfast with Santa" the next day. There were several groups of people staying over for Christmas parties which worried us as first, but I have to say we were not disturbed at all. Even though some inconsiderate revellers managed break the lift overnight, this did not phase the staff at all. we were on the 3rd floor and they arranged without fuss for a member of staff to carry our cases down the stairs when we were ready to leave. All in all a great start to our holiday and at a bargain price of 29 pounds per room as we booked early and got the saver rate. Would definitely stay again.

  • Stayed December 2013, travelled with family
    • Value
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    • Cleanliness
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Helpful?
Thank GingieCat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Slavy, Manager at Premier Inn Luton (Airport) Hotel, responded to this review, 22 February 2014
Dear GingieCat,

Thank you very much for wonderful feedback and time to post a review of your recent stay at our hotel.

I am pleased to hear that we exceeded your expectations and I can promise you that we will continue to deliver great customer service and go extra mile for our customers. It's nice to hear when all the hard work our team put into running the hotel does not go unnoticed.

Once again thank you and we look forward to welcoming you back in the future.

Your sincerely,

Slavy Gulasova
Hotel Manager
Luton Airport Premier Inn
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England
Level 5 Contributor
83 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 13 February 2014

This hotel is advertised as near Luton Airport but it is not near enough to walk with cases. There may be a bus but not a courtesy bus from the hotel. It suited us as we had a "Meet and Greet" service at the Airport.
We love Premier Inns but this trip was slightly spoilt by very noisy fellow guests. This was not the fault of the Hotel but who would have a flaming row as you walked passed hotel rooms at 4am? If you are the culprits reading this PLEASE try to think of others and save your row for your travel!!
We had to be up very early for our flight but not that early. We could have stayed at home, driven and saved our money if we thought we would be woken at that time! I suppose this is a problem with airport hotels.
The toilet seat was badly stained so, although it was clean, it felt unpleasant seeing it.....they are quite cheap to replace, after all.
On a positive note, we love the bath/shower gel and hand soaps. We love the huge towels and comfy beds the tv's and the general amenities in the rooms. There was a horrendous storm during our stay but, apart from the fighting couple, we weren't disturbed too badly!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amifan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lincoln, United Kingdom
1 review
Reviewed 12 February 2014

normally a stay at a premier inn is a pleasure and we enjoy a comfortable nights sleep.sadly this was not the case at the luton airport premier inn
the bed was lumpy and dirty and we couldn't adjust the temp
the dinner pre reservation was not done so had difficulty in getting a meal

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Pamela H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Luton (Airport) Hotel, responded to this review, 14 February 2014
Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have an enjoyable stay in a clean and comfortable environment and do apologise that on this occasion we failed to provide this. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.
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Well, United Kingdom
Level 4 Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 11 February 2014

Clean pleasant room & en suite. Lots of hot water. The heating and air conditioning worked well, I often find hotel rooms uncomfortably warm, so this was a plus. Huge TV. Bed was a bit hard, and none of us slept well unfortunately. Breakfast was distinctly average, there was the usual selection of foods, but they were not freshly laid out despite a reasonably early hour. The airport noise was not noticeable at night.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jeanbreaksglass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Slavy, Manager at Premier Inn Luton (Airport) Hotel, responded to this review, 2 March 2014
Dear Jeanbreaksglass,

Thank you for sharing your feedback about your recent stay at Premier Inn Luton Airport on Tripadvisor.

My team will be pleased to hear that you enjoyed your stay, liked our clean rooms with big TVs and that your stay met your expectations.

Once again thank you for your feedback and we look forward to welcoming you back to Luton Airport Premier Inn in the future.

Your sincerely,

Slavy Gulasova
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Luton (Airport) Hotel

Property: Premier Inn Luton (Airport) Hotel
Address: Osborne Road, Luton LU1 3HJ, England
Region: United Kingdom > England > Bedfordshire > Luton
Amenities:
Free Parking Restaurant Wheelchair access
Hotel Style:
#2 Best Value Hotel in Luton
#2 Business Hotel in Luton
#2 Family Hotel in Luton
#4 Romantic Hotel in Luton
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Luton (Airport) Hotel 3*
Number of rooms: 134
Official Description (provided by the hotel):
A five-minute drive to Luton Airport, handy for Stockwood Discovery Centre and Whipsnade Zoo ... more   less 
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Also Known As:
Premier Inn Luton Airport Hotel Luton

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