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“Great Hotel - Rubbish Restaurant Service”

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Premier Inn Luton (Airport) Hotel
Ranked #3 of 25 Hotels in Luton
Certificate of Excellence
Southampton, United Kingdom
1 review
“Great Hotel - Rubbish Restaurant Service”
Reviewed 11 June 2014

Great hotel, staff friendly and helpful. Restaurant and bar would seem to be run by kids with little customer care skills. Menu has good choice and it is good quality. Breakfast is great if you are hungry and want to pig out and eat as much as you like, but at £8 per person if you only want cereal it is expensive. Bar well stocked but always long queues. Bar Staff seem to have one speed only. WiFi ripped me off in the hotel for £9. When asked to put my credit card details in it kept saying there was an error and to try again. Tried 3 times then gave up. Credit card statement through this morning, looks like I was charged every time!!!! Tip, don't get a room that is above the front entrance. If you open your window you will get a gob full of smoke from the smokers who huddle around the entrance.
All in all good location, good hotel, restaurant could do a little better

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank scb2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (140)
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English first
Crewe, United Kingdom
2 reviews
Reviewed 10 June 2014

Good hotel and good value the only problem was we stayed in room 5 and the fan in the bathroom did not work, staff were very pleasant and helpful ,the food was good value. We found the rooms to be clean and tidy.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Garry100216
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kb1410
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 June 2014

Great place to stay before travelling to the airport. Staff were friendly and helpful, the hotel is comfortable and clean. The Beefeater associated with the hotel is good value and the food is tasty. Would definitely recommend

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank kb1410
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portsmouth, United Kingdom
1 review
Reviewed 9 June 2014

I would definately recommend this premier inn...friendliness & comfort was exceptional. very helpful staff. I will definatety stay here when visiting family.
The air-con was very helpful for my son as the evening was quite muggy & the wifi kept my children occupied.

  • Stayed May 2014, travelled with family
    • Value
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Helpful?
Thank Peter P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
Reviewed 9 June 2014

Premier Inn never fails. It exceeds all requirements and the wifi is very good value for money compared to other rip off hotels. Personally Premier Inn is 5 star for me! We enjoy staying at Premier Inn all the time.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jay J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ipswich - UK
Level Contributor
125 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed 5 June 2014

We have stayed at this Premier Inn 4 times, when either catching an early flight or arriving back on a late flight. On checking in around 2:30am we were allocated Room 121, when we got into the room and switched on the air conditioner it failed to start. Having had a problem before at this hotel and knowing the problem was a drain problem with the condenser we attempted to drain the unit as we had been shown when we last stayed in August 2013.

Unfortunately this did not resolve the problem, we managed to sleep, but had an uncomfortable nights sleep. Annoying as we generally think the Premier Inn product is good at what it does for it's price. If only they had connected the condensate drains when they installed the air conditioning units.

Room Tip: Try to stay away from the lift area.
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank willmoac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
2 reviews
Reviewed 5 June 2014

The hotel is well situated a brisk 10 minute walk from the train station or a 2 minute taxi ride. The hotel is clean, comfy with good sized rooms and the pub/restaurant next door is inviting. What really makes the place stand out is the staff though. Really friendly, welcoming and efficient and cant do enough for you. A really big thanks in particular to Donna and Dave (hope I have this name right memory not great for names) who helped me track down a lost leather jacket. Dave even opened up the restaurant at 5am in the morning to help search. We didnt find the jacket immediately but by the time I arrived at my holiday destination a message was left on my phone saying it had been found and they kept it for my return. Really good hotel if you need accomodation prior to flying from Luton definitely chose this hotel!!!!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sexytrev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Luton (Airport) Hotel

Property: Premier Inn Luton (Airport) Hotel
Address: Osborne Road, Luton LU1 3HJ, England
Region: United Kingdom > England > Bedfordshire > Luton
Amenities:
Free Parking Restaurant Wheelchair access
Hotel Style:
#2 Best Value Hotel in Luton
#2 Business Hotel in Luton
#2 Family Hotel in Luton
#4 Romantic Hotel in Luton
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Luton (Airport) Hotel 3*
Number of rooms: 134
Official Description (provided by the hotel):
A five-minute drive to Luton Airport, handy for Stockwood Discovery Centre and Whipsnade Zoo ... more   less 
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Also Known As:
Premier Inn Luton Airport Hotel Luton

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