The hotel is new, nice restaurant which i really enjoyed, very good front desk reception staffs who actually look and act like they love their jobs and very ready to help out.
But the house keeping let the hotel down because our rooms were barely clean and smelled foul to prove antibacterial are barely used for the bathroom, the rugs are never hovered throughout our whole stay , so the tiny biscuits and papers were evident.
The housekeeping forgot there cleaning dirty clothe on our table proving how absent minded they are.
Foods stain linen was not removed ,we came back to meet same in the bed.
don't bother using the tea cups ,they are not washed but wiped with the same dirty cleaning clothes.
No Telephone in the rooms, you will have to go down stairs to make a complaint or be attended to.
Management have an excellent hotel here ,nice location, half good staff but they need more supervision
- Official Description (provided by the hotel):
- Half a mile from Luton train station, The Mall shopping centre and The Galaxy entertainment centre ... more less
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