First of all let me start with the positive points about this bed and breakfast. It is really close and ideally placed for anybody who wants to stay near the train station or have only a short walk into the centre of town. The rooms and dining area were basic but clean and always smelled lovely. The price of the room was decent especially when you consider that a full English breakfast was included in the price. Most of the staff were polite and attentive; however, this is where the review turns sour as the emphasis is on the word most. I should follow this statement up by saying I feel that I’m doing all but one member of staff a disservice as it was only a staff member who I presume was the manager who was basically downright rude. I made my booking over the phone three months prior to my stay; I gave my details over the phone, checked the price to make sure that I had been allotted the correct number of days and was perfectly happy with my reservation. In hindsight I should have rang before my arrival to check that the details were still correct, however, since the Lodge had taken money from my bank account as what I presumed was a deposit I thought all would be ok. On my arrival we were first seen to by a younger gentleman who was perfectly polite when he told us that he was unable to find our reservation, he called upon the help of an older gentleman and this is when the trouble began. The older gentleman was extremely rude, ignorant, condescending and arrogant. I could think of a few different choice words to describe him, however, since this is a page that is viewed by a wide variety of age ranges I don’t feel that speaking my full mind would be appropriate. This person then proceeded to inform me that I was wrong about everything, that I obviously was incorrect with my booking details, that even if I was right they would not take money from my card until my arrival and that I should “check my bank statement again” when I said that it was on there that I noticed the withdrawal. After a short while we were eventually allowed to check in for the two night stay that we wanted and paid for only one night (but we would have to pay for the next night the next day could I not produce my bank statement as proof of withdrawal, though how he expected me to do this two hours away from home and three months later I still do not know), the man “kindly” reminded me later on the way out (in order to go to the bank) that I should check my bank as he wouldn’t want me to waste money paying him and someone else ‘should’ I be wrong about where I had booked. I returned to reception the next day when the man was back on shift with a bank reading in hand to show that I had in fact been charged for one night’s stay with the money been taken from my account nine days after I made the booking. He could not dispute the facts then, once I produced this readout he miraculously found my booking and a receipt for the withdrawal from my account within fifteen minutes despite the fact that he had looked thoroughly the day before. He then haughtily informed me in a roundabout way that the confusion was all my fault, despite the fact that they had booked me in on the wrong day and month (for three months earlier than what I had wanted), the incorrect amount of days and made my reservation under the name of Mr instead of Miss. I responded by saying that this is not what I asked for over the phone so therefore it was not my fault, to which I was informed that there had been confusion on both sides (though I’m still not quite sure how there was any confusion on my side) and because they had charged me for my no-show three months earlier (when I would never have been there as this was the incorrect booking they had made not me) that he would give me the benefit of the doubt and allow me to stay for the second night without paying again (for which I am of course extremely grateful for- not!). By which point I was so annoyed I simply walked away without saying anything else as I simply did not want to look at this man anymore. As stated earlier I have no complaint with any other member of staff just the older gentleman who seemed to think that because he was dealing with three females under the age of thirty that he could treat and speak to us as if we had the IQ of newborn baby and in an extremely pompous manner, this is not what I personally call good customer service and it is because of this that I would most definitely think twice about booking into the Cambridge Lodge again.
- Official Description (provided by the hotel):
- Situated just a short 5 minute walk from Huddersfield Town Centre and only half a mile from the Towns Bus and Railway Stations. We are a 0.6 mile walk to the University and a 0.8 mile walk to Huddersfield Town's Galpharm Stadium.At the Cambridge Hotel we offer 79 good quality spacious rooms at reasonable prices. Whether you are visiting Huddersfield on business, holiday or going to that all important family occasion, the Cambridge Hotel is an ideal place to stay.All our rooms are tastfully furnished and are all en-suite. Each room is equiped with a telephone, colour television, fridge and a fully stocked hospitality tray for your comfort. ... more less
- Reservation Options:
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- Also Known As:
- Cambridge Hotel Huddersfield