It was my third visit to titanic spa this time me and my mum recommended it to my aunty for her birthday and my cousin. We arrived and it started great then although we should of pre booked extra treatments as it is recommended the girl at the reception was rude and very unhelpful after waiting almost half an hour with her bad attitude we had finally booked an extra treatment each... But it resulted in my therapist not turning up to preform my treatment, when I went to complain they did nothing. I was let down and disappointed. My aunties treatment was cut short also when she paid £80+
We also booked for the fish treatment, no one came to put us in or take us out, I was sat there for over half an hour both me and my aunty had to take ourselves out
When it came to check out we made a list of all the problems and the 'acting manager' said she would investigate and ring us back... It never happened, whenever I have been to titanic spa we are treated perfectly but this time the receptionists had awful attitudes and were more focused on talking amongst one another.
My sister in law has Been wanting to go so I rang up and asked to be sent information for her, nothing has been sent, this was 3 weeks ago.
I am still awaiting to hear from titanic spa about both subjects, they really let themselves down this time.
- Also Known As:
- Titanic Spa Apartments Hotel Huddersfield