Had a recent stay for 1 night for my daughters birthday with 2 friends.
Firstly the good points were reception staff were helpful & welcoming & the food was excellent probably the best part of the experience for us.
The not so good points were the pool is far too cold & the jacuzzi is poor, there are not enough beds to sit on round the pool & the floor round the pool area was greasy & grubby. The robes could do with replacing they are tatty.
On entering our room which smelt of cigarette smoke ( ours friends next to us did also) the radiator would not come on even when we turned it to full so the room felt cold. On going upstairs it felt too warm as the towel rail was far too hot ( this was the case all night long) & you could not even touch it!
Now a warning to you all check your actual DUVET there may be something NASTY on it I discovered by chance to my horror. There was a huge brown disgusting stain on it & the spare one in the cupboard was not much better, in fact looked like blood stains on that! We complained at reception & ok the maid came with another one & said sorry but then told me it was caused by being in a cupboard that had leaking pipes!! Yeah right!! I think we all knew what it was!! The photo uploaded is actually the spare one mine was far worse!!
On checking out the next morning the 'duty manager/ customer services manager' came out to see us after we had requested to see someone & to be honest if she is the customer services manager she needs to go on a new management training course!!
She was not bothered one bit whether I put this report on trip advisor or not ( with photo) as I told her I would!! She was not willing to offer a small token of goodwill for our distressing experience all would've been forgiven if she had. Bet she wouldn't like to get in a bed with a wee stained duvet & as for her telling me to email her with the complaint well what for Rebecca? you were not willing to deal with us there & then so too late now! The offer of going back was too pathetic we will not be returning!!!!
Remember check your duvets!!!!!!!.
- Also Known As:
- Titanic Spa Apartments Hotel Huddersfield