After being slightly apprehensive regarding some of the bad reviews, I was won over by the good ones and decided to book a rather reasonable room as a surprise for my partners birthday. As we arrived, the views were breath taking, I was shocked to see a polite receptionist greet us (as some of the other reviews stated different!), we went to our room which was gorgeous on the ground floor with a nice view (I had paid the extra £10 due to the complaints regarding some pokey rooms)- it was a great start! We then headed to the bar for a nice cold rather expensive beer and was shown out to the back of the restaurant to a seated area once again with great views and horses for company! As we stood and took in the views, the smells emerging from the kitchen were mouth watering and made us even more excited for our dinner reservation!
So off we trot back to the room to get ready for the evening ‘birthday’ meal. The customer service from the waitresses was commendable, we was shown to our table offered drinks etc, the starter arrived, and although at first we was a little apprehensive (you was only allowed one starter in the 3 course meal offer) it was rather nice. We had ordered steaks for our main- our favourite! My partner has his medium and I have no blood! Then they come…. My well done was charcoaled and my partners was well done with not a drop of blood in sight! Eger to not cause a fuss and seeing as we had not eaten all day,(even though we then realised the couple to our right were in the process of sending their steaks back!) and initially not realising the tragic state of the steaks, the manager walked over asked if everything was ok and politely we agreed. Upon further investigation, we then found the above problems, not only were they over cooked, they tasted like braising steak! (this is the 10oz rump we had upgraded to for the extra £4 each) it was horrid, my partner was half way through his and I had managed a whole corner of mine (after taking 10 minutes to ‘slice’) when another waitress came over and asked if everything was ok, to which my partner replied, noting how upset at was at how this just felt like it was ruining his birthday surprise, stated that the steak was not the best etc, the waitress quickly offered to take the steak back and replace to which I stupidly replied it doesn’t matter now as my partner had basically finished and I didn’t want to be left eating on my own as we had plans! So I thanked her and off she popped. The manager then came to move the plates at the end of the ‘ordeal’ and once again asked if everything was ok, to which I replied, well to be honest no, it turned out… I was then interrupted with a tirade of ‘well you should have told me before, I did ask when it first came out etc’ to which I sat there in front of the quite full dining room and felt smaller than my fork! My mother has never spoken to me in that way let alone a manager of a hotel! I was disgusted, so not to cause any more of a scene and now completely ruined the birthday night; I walked outside for some ‘fresh air’. She then followed me outside to ‘apologise’ but continued with her little rant to the effect that I was completely in the wrong for not telling her two seconds after we received the meal!!!! She then left… other diners then came outside also for some ‘fresh air’ and proceeded to discuss the state of the steak that they too had encountered!! So it wasn’t just us and in addition, one of the men from a couple vomited after dinner! The only positive to this horrid dining experience was the waitresses, one who noticed how visibly upset I was and offered us deserts from the other menu and proceeded to place a candle in the top of the ice cream and sing happy birthday! We then went back to the room and realised we had been at dinner for around 3 hours!!! After a quick (unintentional) nap on the extremely comfy bed, we then realised it was two in the morning! But so not to waste the remainder of the time at the Pennine, we put our coats on and went to the helicopter landing pad where we sat and looked at the magnificent views for a while- it was lovely! Then… we tried getting back in as it had gone rather chilly, rang the bell like the manual told us too, no answer, tried again, no answer, rang the telephone, no answer, this continued for over 40 minutes as we stood and listened to the sound of drunken voices getting closer and closer… finally before we attempted the toilet window, an old man arrived who informed us that he cant hear from the back… well that’s ok then…!!! After this, breakfast was nice, nothing special, and we checked out and left, so after all that, I would like to thank the lovely receptionist, waitresses and bar staff for making our stay enjoyable and perhaps the rude obnoxious manager should stay in an office…
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- Also Known As:
- Best Western Huddersfield
- Huddersfield Best Western