We booked a night here last minute, which has just been taken over by Metro Inns. It was prior to emergency surgery in Huddersfield. I had a bath after checking in, went to dry my face on the towel to find a faeces stain. My boyfriend took this to the receptionist who told us to come back in the morning to speak with the manager!
During the night the sheet came loose and we found the mattress was heavily stained... with god knows what?!
Upon checking out we went to speak with the manager Christian who was extremely unhelpful and in no way apologetic. He explained they are having a refurb in January - as if this excused the dirtiness now! I explained that it wasnt acceptable and wanted a refund. He said he would give us a 50% refund and that we should have asked for a change of room! I said the onus should not be on the customer but his staff who did not offer this.
After 20min arguing with him he reluctantly agreed to give us the refund and we left feeling stressed out on our way to hospital.
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- Also Known As:
- Travelodge Huddersfield Mirfield Hotel Huddersfield
- Travel Lodge Mirfield
- Travelodge Mirfield
- Mirfield Travel Lodge
- Mirfield Travelodge