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“Handy for Tunnel”

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Holiday Inn Express Folkestone Channel Tunnel
Ranked #4 of 10 Hotels in Folkestone
GreenLeadersBronze level
Herefordshire, United Kingdom
Level Contributor
207 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
“Handy for Tunnel”
Reviewed 10 June 2014

10 minute drive to the tunnel, free parking, a comfy bed. The restaurant is very limited and of average quality. There are no restaurants within walking distance. The bar is good. Get a room at the end of the corridor as some in the middle have noise from the fans. The breakfast is adequate and good value for £65 per night inclusive.

Room Tip: Far end of corridor
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank plantsman_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reservations M, Manager at Holiday Inn Express Folkestone Channel Tunnel, responded to this review, 17 June 2014
Dear plantsman_10,

Many thanks for taking the time to reveiw the Holiday Inn Express, Folkestone.

I am really pleased to hear that our location was convenient for your needs and you enjoyed your stay with us. Continuously, we strive to provide a superior service to our guests and your comments are appreciated.

We are currently reveiwing our menu options for the coming months and welcome any feedback to help us improve.

I look forward to welcoming you back to the hotel in the next time you are in the area.

Kind Regards,

Sophia Fagan
Administration Manager
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (184)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
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English first
Ipswich, United Kingdom
Level Contributor
670 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 349 helpful votes
Reviewed 8 June 2014

Were we the only guests who didn't choose it as a stopover before/after crossing the English Channel? Possibly. It's just another Holiday Inn, with all it's merits. Located in industrial part of Cheriton, requires own transport. Limited evening meals available in the same hall as breakfast. Very friendly staff, joining reception duties with serving meals (evenings only)... which is rather strange for HI hotels, even if it's "only" Express version of the chain.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank endrju_74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHIEXFOLKESTONE, General Manager at Holiday Inn Express Folkestone Channel Tunnel, responded to this review, 25 July 2014
Dear Guest

Thank you for your recent review on Trip Advisor. As you rightly mentioned we are a Express Holiday Inn and as such have operating brand standard procedures. Please accept my apologies if this caused any confusion.

Kind Regards

Gavin Ethridge
General Manager
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Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 7 June 2014 via mobile

This hotel offers great value and is ideally located for the channel tunnel. Rooms are spacious and very clean. The breakfast is excellent. The staff is very efficient. I have used this hotel on a few occasions and never been disappointed.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tinouayr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHIEXFOLKESTONE, General Manager at Holiday Inn Express Folkestone Channel Tunnel, responded to this review, 25 July 2014
Dear Guest

Many thanks for your review and patronage to the hotel. Returning guest is always something we strive to achieve and I was glad to read all aspects of your stay were good.

Myself and the team look forward to welcoming you back in the future.
Kind Regards

Gavin Ethridge
General Manager
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Cardiff, United Kingdom
Level Contributor
74 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 3 June 2014

You'll be staying here waiting for a morning ferry or chunnel train. Do yourself a favour and just get across the channel the night before and find somewhere charming in France.

We've stayed here 5 or 6 times and always wonder why we've done it again. The restaurant is like that of a motorway services but with fewer menu choices and the wine list is basically a red and a white.

While you're pondering why you've done it again you can watch tragic Friday night TV on a 22 inch Samsung or maybe look out the window at the American Evangelist stadium opposite in astonishment and depressed that such things exist in Europe.

Get across the channel earlier. Don't do it.

It's clean, just boring. If mediocrity suits you then you might find it inoffensive.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank youfearchange
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Folkestone Channel Tunnel, responded to this review, 22 June 2014
Dear Paul L,

Thank you for writing us a candid review. It It is regrettable that you were not 100% satisfied with your recent stay. We would like to obtain additional information about your experience, which is why I have sent you a private message. We hope to hear from you soon so we can further assist you.

Kind Regards,

Tracy V.
Case Manager
IHGCare
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Sutton Coldfield, England, United Kingdom
Level Contributor
126 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 3 June 2014

Can't complain about this hotel as I got it for free with priority points. Very friendly staff and helpful. The hotel is looking a little tired with the settees in reception that the fabric is fraying on. We had an evening meal there which was surprisingly nice. I had the pie and chips. Breakfast was good and there was a speedy check out.

This is the perfect place to stop for a crossing on the tunnel. Its about 3 minutes away and there is a tesco right buy it. With a petrol station.

Will use again for definitely

We were a family of 4 in a family room.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHIEXFOLKESTONE, General Manager at Holiday Inn Express Folkestone Channel Tunnel, responded to this review, 25 July 2014
Dear Guest

Thank you for your most recent review on Trip Advisor. As you can imagine i was glad to read you had a good stay and would definitely return. Returning Guests is always something myself and the team strive to achieve.

Kind Regards

Gavin Ethridge
General Manager
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Northamptonshire
Level Contributor
105 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 2 June 2014

A great place to stopover for the Channel Tunnel. Clean bedroom and bathroom. average food but great for an early start! Wish they had advised us the food choice was better elsewhere, all my choices were out of stock.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janeyjou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Folkestone Channel Tunnel, responded to this review, 19 June 2014
Dear Janeyjou,

Thank you for staying with us. We’re glad to know that our location was convenient for your travel needs and that you liked the cleanliness of our rooms. We appreciate all your feedback and welcome any opportunity to improve. Should your future travel plans bring you back to Folekstone, we would love to serve you again.

Kind Regards,

Tracy V.
Case Manager
IHGCare
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Teesside
Level Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 31 May 2014

Booked This hotel as a resting point after returning from Europe.
Hotel is bright, clean and welcoming. Plenty of free parking and only 1mile from Euro Tunnel crossing. Petrol station round the corner.
Room had very comfy bed and choice of pillows, large desk, refreshments, powerful hair dryer, sofa by window. Bathroom is spotlessly clean with a power shower. Staff were attentive and helpful.
Breakfast is self service and more than adequate to meet needs.
There is an outside sun terrace which was perfect to enjoy a drink in the sun and reflect on our holiday adventures.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Elanios
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHIEXFOLKESTONE, General Manager at Holiday Inn Express Folkestone Channel Tunnel, responded to this review, 25 July 2014
Dear Guest

Thank you for taking the time and effort to leave this outstanding review. I was delighted to read not only that you had a great stay but you also accurately described all our facilities. Our sun terrace does prove very popular and I was glad you could reflect.

We hope to see you again soon.

Kind Regards

Gavin Ethridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Folkestone Channel Tunnel

Property: Holiday Inn Express Folkestone Channel Tunnel
Address: Cheriton High Street, Folkestone CT18 8AN, England
Phone Number:
Region: United Kingdom > England > Kent > Folkestone
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #4 of 10 Hotels in Folkestone
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Holiday Inn Express Folkestone Channel Tunnel 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
The Hotel is situated in a prominent position alongside the M20 motorway and the hotel has ease of access to all main national and international transport links. The hotel is adjacent to the Eurotunnel Channel Tunnel terminal which provides regular services to continental Europe. Junction 12 is within a few minutes drive facilitating connection to the national motorway network, the major airports and greater London, Paris and Brussels. ... more   less 
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Also Known As:
Holiday Inn Express Folkestone Channel Tunnel Hotel Folkestone
Folkestone Holiday Inn Express
Holiday Inn Express Folkestone Channel Tunnel Kent

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