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“Another enjoyable stay”

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Holiday Inn Express Folkestone Channel Tunnel
Ranked #5 of 10 Hotels in Folkestone
GreenLeadersBronze level
Reviewed 14 August 2014

We stayed here a year ago on our way to the continent and liked it so much that it became our first choice when holidaying this year. The hotel is so convenient for the tunnel, close to the motorway but manages to let you relax as well. The staff on both occasions were excellent. We ate in the restaurant - there was a limited menu on this occasion but it suited our needs. I'm sure we will be back!

  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank rhyssmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reservations M, Manager at Holiday Inn Express Folkestone Channel Tunnel, responded to this reviewResponded 27 August 2014

Dear Rhyssmum,

Thank you for taking the time and effort to leave a review online and also for your patronage to the Holiday Inn Express Folkestone. We think its great to see returning guests year on year.

I have taken on board your feedback with respects to our dinner offering and will report this at a corporate level. Due to our brand and hotel type our dinner menu is limited, but glad it served its purpose for your stay. We have now also launched a new menu and hope that this will be more sufficient for you.

Once again, thank you for your review and we hope to look forward to seeing you again next year!

Kind Regards,

Sophia Fagan
Administrator

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696 - 702 of 1,289 reviews

Reviewed 12 August 2014

Stayed here for 2 nights whilst visiting Lydden Hill race circuit, which is 20 minutes away. The hotel is very near to the Channel Tunnel terminal and is very clean and modern. The rooms were good with nice showers and tea and coffee making facilities. The breakfast was pretty basic but did have sausages, beans and scrambled egg as well as toast, croissants, yogurts, etc. Staff were good and all in all a good stay

  • Stayed: August 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank PJH67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reservations M, Manager at Holiday Inn Express Folkestone Channel Tunnel, responded to this reviewResponded 27 August 2014

Dear PJH67,

I would like to thank you for the time taken to reveiw the Holiday Inn Express, Folkestone.

I am pleased to hear that we were of a convenient location for your needs and we hope that you enjoyed your weekend at Lydden Hill. Its great that our bedrooms were clean and had everything you needed for a satisfying stay with us.

We hope to welcome you back to the Holiday Inn Express, Folkestone when you are next visiting the area.

Kindest Regards,

Sophia Fagan
Administrator

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Reviewed 12 August 2014

Travelling from Switzerland we recently stayed here for 2 single nights on our way to and from Scotland. Arriving late on both occasions we were met by the friendly face 'Taffy'....he helped us check in and solved our key problems without a problem serving us a well needed glass of wine. Thank You!!!!

The room was a decent size and spotless with a super comfy bed...much better than we had expected.

Oh.....and the sausages at breakfast were to die for.
Thanks also to the lovely girl who cleared the restaurant at breakfast she was so efficient and very polite.

Plus free WiFi.

Highly recommend this hotel for breaking your journey!!

  • Stayed: August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Swissmags
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reservations M, Manager at Holiday Inn Express Folkestone Channel Tunnel, responded to this reviewResponded 27 August 2014

Dear Swissmags,

Thank you for taking the time to reveiw the Holiday Inn Express, Folkestone.

I am so pleased that Taffy our nights manager and Ralitsa our breakfast supervisor were so accommodating and I shall ensure your positive comments are passed on to them - I'm sure they will be very grateful for the time you have taken to highlight your satisfactions.

We really look forward to welcoming you back to the hotel the next time you are passing through the area.

Kindest Regards,

Sophia Fagan
Administrator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2014

Stayed here for one night before catching euro tunnel. Nothing to comment on here. Good polite staff, good hotel and good location just five minutes drive from the euro tunnel terminal. Breakfast was good but could open a bit earlier.

  • Stayed: December 2013, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Llangynog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2014

Standard Double room at a good rate through booking.com for late arrival (after 9pm) with an early morning tunnel crossing awaiting us.

Usual great standard. Decent enough sized room, all very clean, all very efficient and the staff were great. It was relaxed and friendly, the bar is a welcome addition and maximum use of the ground floor communal area is made.

As somewhere to literally drop your bags, sleep, eat and go, it's perfect for the tunnel crossing!

Room Tip: Bring earplugs if you're a light sleeper. It's a passing-through place with people coming a...
See more room tips
  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank Debcati
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reservations M, Manager at Holiday Inn Express Folkestone Channel Tunnel, responded to this reviewResponded 12 August 2014

Dear Debcati,

I am so very grateful that you have taken the time to write such a positive reveiw about the Holiday Inn Express, Folkestone. We really appreciate your kind comments and I shall ensure our team are made aware of your review.

We hope to welcome you on a return visit when you are next in the area.

Kindest Regards,

Sophia Fagan
Administrator

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Reviewed 7 August 2014

If you want a cheap no frills stay prior to going through the Eurotunnel then this is your place. Staff are friendly enough and efficient too. It's 10 minutes away from the tunnel even in rush hour.

Other than that it's not bad and it's not exceptional. It ticks the box....

Stayed: July 2014, travelled as a couple
1  Thank johndawnharlow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHIEXFOLKESTONE, General Manager at Holiday Inn Express Folkestone Channel Tunnel, responded to this reviewResponded 12 August 2014

Dear Guest

Thank you for your review. I was happy to note you took advantage of our great location and had a good stay.

We look forward to seeing you again in the future.

Kind Regards

Gavin Ethridge
General Manager

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Reviewed 7 August 2014 via mobile

Not the best, although very handy.
Food below average,
Room average
Staff average
Decor average
Nothing special here and probably over priced for what it is.
False promises made over overnight parking so colleague couldn't leave his car after we were assured he could.
Not the best, I would say the only good thing was I had a nights sleep after a long day.

Stayed: August 2014
Thank Mark J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHIEXFOLKESTONE, General Manager at Holiday Inn Express Folkestone Channel Tunnel, responded to this reviewResponded 8 August 2014

Dear Guest

Thank you for taking the time and effort to leave a review on line. As you correctly mentioned our location is perfect for using the tunnel, I was however disappointed to mote your comment about false promises. Our hotel has ample car parking spaces and I was vexed to read this. I would be grateful if you could contact me so I can investigate further on 01303 298450 or gm@hiexfolkestone.com

I look forward to hearing from you

Kind Regards

Gavin Ethridge
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Folkestone Channel Tunnel

Address: Cheriton High Street, Folkestone CT18 8AN, England
Phone Number:
Region: United Kingdom > England > Kent > Folkestone
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #5 of 10 Hotels in Folkestone
Price Range: £51 - £91 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Folkestone Channel Tunnel 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
The Hotel is situated in a prominent position alongside the M20 motorway and the hotel has ease of access to all main national and international transport links. The hotel is adjacent to the Eurotunnel Channel Tunnel terminal which provides regular services to continental Europe. Junction 12 is within a few minutes drive facilitating connection to the national motorway network, the major airports and greater London, Paris and Brussels. ... more   less 
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Also Known As:
Holiday Inn Express Folkestone Channel Tunnel Hotel Folkestone
Folkestone Holiday Inn Express
Holiday Inn Express Folkestone Channel Tunnel Kent

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