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“Another great weekend !”
Review of Burlington Hotel

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Burlington Hotel
Ranked #2 of 10 Hotels in Folkestone
Certificate of Excellence
London
Level 3 Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Another great weekend !”
Reviewed 9 March 2014

Just returned from our second visit to the hotel after visiting in November 2013.We did the Amazon deal with dinner on one night and breakfast on both mornings. We took another couple with us and hoped it would be as good as last time. We were not disappointed with the weekend. The food was beautiful on our evening meal. We commented last time that the breakfast buffet was not hot. This time the hotel appeared to use different warmers which kept the food hot and very nice.The whole place is still undergoing a huge refurb and seems to be constantly improving. If it came up again I would not hesitate in re booking. The only minor niggle was that I contacted the hotel a couple of days before arrival to confirm that both rooms were ones which had been refurbid. I was assured that they had. I was disappointed when speaking to our friends the next morning that they had been given an old room. They said it was clean and OK. Just a little disappointed we weren't given what we had been told.However the staff are always polite and welcoming.Hotel id getting better and the evening meals are excellent quality. Thanks again !

  • Stayed March 2014, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank johhnyrg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burlgm, General Manager at Burlington Hotel, responded to this review, 20 March 2014
Dear Guests,
Thank you for your review and thank you for returning to the Burlington. This offer was great value for money indeed and I suggest you also check our website for forthcoming offers. You will be pleased to hear that refurbishment is still going on, to improve your comfort and experience. I look forward to welcoming you again in the future. Yours sincerely.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (247)
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English first
Colchester, United Kingdom
Level 4 Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 8 March 2014

We needed a comfortable stay for several family members and the Burlington fitted the bill well. The rooms had been refurbished to a good standard and breakfast was excellent. Reception staff were attentive and obliging the only disappointment was the bar tender who appeared to be multi tasking and kept disappearing.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stevengaunt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burlgm, General Manager at Burlington Hotel, responded to this review, 20 March 2014
Dear Guests,
Thank you for leaving a review and glad to hear that you enjoyed your stay. I look forward to welcoming you again in the future. Yours sincerely.
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peterborough
Level 3 Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 2 March 2014

Stayed in the hotel for a 2 night break on the 21st of February. The deal included a 2course dinner on the first night. As we didn't arrive till late on the Friday night they let us have it on the Saturday. The food was very well presented and tasted delicious. The room was clean and the bed was very comfortable. Just one small gripe and that was that the pillows were very hard. Staff were very nice in the hotel. Lovely area not far from the town centre. Lovely weekend and would like to return again.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sunqueen54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burlgm, General Manager at Burlington Hotel, responded to this review, 5 March 2014
Dear Guests,
Thank you for your review and glad to hear you enjoyed your stay with us. Please note that other pillow types are available on request. i hope to welcome you agaim at the Burlington in the future. Yours sincerely
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1 review
Reviewed 28 February 2014

I thought the staff were quick and very helpful. The food was served hot and tasted wonderful . The rooms were also extremely clean and comfy. All in all this was a pleasant stay, in which I'd return happily!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JackBrooks737
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burlgm, General Manager at Burlington Hotel, responded to this review, 1 March 2014
Dear Guests,
Many thanks for your review. Your compliments have been passed to our team and we hope to see you again soon at the Burlington. Yours sincerely
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Chard, United Kingdom
Level 3 Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 February 2014

We were staying for the weekend to celebrate our anniversary we were in a standard room which was great value for money. Really clean and tidy room. Good value for money. Fantastic breakfast but ... we had as part of our deal an evening meal included. The food when it arrived was nice but we were ignored by three members of staff at the bar before one said they would be with us 'in a minute' We then went to our table and ordered our starter and main and waited 47 minutes for our starter then 40 minutes for our main and eventually got our dessert. Staff were apologetic but it ruined the evening. Staff were all pleasant and friendly. We would stay again but would not have restaurant food in the evenings.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank 713NatalieS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burlgm, General Manager at Burlington Hotel, responded to this review, 1 March 2014
Dear Guests,
Thank you for your review.
The delay you experienced during your dinner was very unusual, due to the restaurant being extremely busy.This has been brought to the attention of the restaurant Manager to be addressed and I would like to apologise for any inconvenience caused.
I look forward to welcoming you again at the Burlington. Yours sincerely
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Reading, United Kingdom
1 review
Reviewed 23 February 2014

We stayed for 2 nights using it as a base to explore Canterbury and the local area and it was very good, the room was clean and tidy with coffee and tea. The restaurant food was very good quality and presented really well. Great value.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank michael h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burlgm, General Manager at Burlington Hotel, responded to this review, 1 March 2014
Dear Guests,
Thank you for taking the time to write a review. I am pleased to hear that you enjoyed your stay with us and I hope to welcome you again in the future. Yours sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greater London, United Kingdom
1 review
Reviewed 23 February 2014

Got back yesterday from a two night stay which we booked through a wowcher deal which included breakfast and a two course dinner for 2 ppl. The room was basic but nice and clean with a flat screen tv, kettle and a nice bathroom with a shower. The breakfast was perfect we had a full cooked breakfast both mornings and dinner was lovely I had the lamb and my boyfriend paid the supplement for steak which was well worth it :) the town is pretty quiet but to keep us entertained we drove bout 15 mins away to the MacArthur Glenn designer outlet stores. All in all this was a lovely 2 night break.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lovetaxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burlgm, General Manager at Burlington Hotel, responded to this review, 1 March 2014
Dear Guests,
Thank you for your review.
Glad to hear that you had a nice stay with us. Your compliments have been passed to our Head Chef and his team. Although the town might be quiet in Winter, it is a great destination in Summer with the award-winning coastal park & beach, a number of festivals, the Triennial art exhibition and also the creative quater... Hope to see you again in the future in sunny Folkestone! Yours sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Burlington Hotel

Property: Burlington Hotel
Address: 3-5 Earls Avenue, Folkestone CT20 2HR, England
Region: United Kingdom > England > Kent > Folkestone
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 10 Hotels in Folkestone
Price Range (Based on Average Rates): £
Hotel Class:3 star — Burlington Hotel 3*
Number of rooms: 60
Official Description (provided by the hotel):
Overlooking the English Channel, this traditional hotel is a 7-minute walk from both the seafront and Leas Cliff Hall, and a 15-minute walk from Folkestone Central train station. The standard rooms have no-frills furnishings and decor, and come with free WiFi, TVs, and tea and coffee-making facilities. Upgraded rooms add plush fabrics, canopy beds and also feature sea views. Family rooms are also available. There's a casual bar and a grill restaurant, both featuring a locally sourced menu. ... more   less 
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Also Known As:
Burlington Hotel Folkestone, Kent

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