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“Burlington hotel”

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Best Western Plus Burlington Hotel
Ranked #1 of 10 Hotels in Folkestone
Certificate of Excellence
Reviewed 11 March 2014

very pleasant stay in this hotel, good value for money, lovely staff....
one thing is the hot tap felt off, i was able to put it back on but alerted the staff to the fact and we also (something minor) we had to ask for milk jiggers for our second night, as I like a cup of tea on waking up.. but again staff were very obliging. would go back again, our waitress was lovely, Kym and we tipped her and the head waiter also very polite also the guy at the bar was very pleasant

Room Tip: there is not fitness centre or swimming pool which was not a problem for us, and the we slept okay b...
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  • Stayed: March 2014, travelled as a couple
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Thank Karen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burlgm, General Manager at Best Western Plus Burlington Hotel, responded to this reviewResponded 20 March 2014

Dear Guests,
Thank you for your review and glad that you enjoyed your stay. Your complimets have been passed to our team of staff. I hope to welcome you again soon. Yours sincerely

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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816 - 822 of 1,107 reviews

Reviewed 9 March 2014

Just returned from our second visit to the hotel after visiting in November 2013.We did the Amazon deal with dinner on one night and breakfast on both mornings. We took another couple with us and hoped it would be as good as last time. We were not disappointed with the weekend. The food was beautiful on our evening meal. We commented last time that the breakfast buffet was not hot. This time the hotel appeared to use different warmers which kept the food hot and very nice.The whole place is still undergoing a huge refurb and seems to be constantly improving. If it came up again I would not hesitate in re booking. The only minor niggle was that I contacted the hotel a couple of days before arrival to confirm that both rooms were ones which had been refurbid. I was assured that they had. I was disappointed when speaking to our friends the next morning that they had been given an old room. They said it was clean and OK. Just a little disappointed we weren't given what we had been told.However the staff are always polite and welcoming.Hotel id getting better and the evening meals are excellent quality. Thanks again !

  • Stayed: March 2014, travelled as a couple
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Thank johhnyrg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burlgm, General Manager at Best Western Plus Burlington Hotel, responded to this reviewResponded 20 March 2014

Dear Guests,
Thank you for your review and thank you for returning to the Burlington. This offer was great value for money indeed and I suggest you also check our website for forthcoming offers. You will be pleased to hear that refurbishment is still going on, to improve your comfort and experience. I look forward to welcoming you again in the future. Yours sincerely.

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Reviewed 8 March 2014

We needed a comfortable stay for several family members and the Burlington fitted the bill well. The rooms had been refurbished to a good standard and breakfast was excellent. Reception staff were attentive and obliging the only disappointment was the bar tender who appeared to be multi tasking and kept disappearing.

  • Stayed: January 2014
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Thank stevengaunt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burlgm, General Manager at Best Western Plus Burlington Hotel, responded to this reviewResponded 20 March 2014

Dear Guests,
Thank you for leaving a review and glad to hear that you enjoyed your stay. I look forward to welcoming you again in the future. Yours sincerely.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2014

Stayed in the hotel for a 2 night break on the 21st of February. The deal included a 2course dinner on the first night. As we didn't arrive till late on the Friday night they let us have it on the Saturday. The food was very well presented and tasted delicious. The room was clean and the bed was very comfortable. Just one small gripe and that was that the pillows were very hard. Staff were very nice in the hotel. Lovely area not far from the town centre. Lovely weekend and would like to return again.

  • Stayed: February 2014, travelled as a couple
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Thank sunqueen54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burlgm, General Manager at Best Western Plus Burlington Hotel, responded to this reviewResponded 5 March 2014

Dear Guests,
Thank you for your review and glad to hear you enjoyed your stay with us. Please note that other pillow types are available on request. i hope to welcome you agaim at the Burlington in the future. Yours sincerely

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Reviewed 28 February 2014

I thought the staff were quick and very helpful. The food was served hot and tasted wonderful . The rooms were also extremely clean and comfy. All in all this was a pleasant stay, in which I'd return happily!

  • Stayed: February 2014
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Thank JackBrooks737
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burlgm, General Manager at Best Western Plus Burlington Hotel, responded to this reviewResponded 1 March 2014

Dear Guests,
Many thanks for your review. Your compliments have been passed to our team and we hope to see you again soon at the Burlington. Yours sincerely

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2014

We were staying for the weekend to celebrate our anniversary we were in a standard room which was great value for money. Really clean and tidy room. Good value for money. Fantastic breakfast but ... we had as part of our deal an evening meal included. The food when it arrived was nice but we were ignored by three members of staff at the bar before one said they would be with us 'in a minute' We then went to our table and ordered our starter and main and waited 47 minutes for our starter then 40 minutes for our main and eventually got our dessert. Staff were apologetic but it ruined the evening. Staff were all pleasant and friendly. We would stay again but would not have restaurant food in the evenings.

  • Stayed: February 2014, travelled as a couple
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Thank 713NatalieS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burlgm, General Manager at Best Western Plus Burlington Hotel, responded to this reviewResponded 1 March 2014

Dear Guests,
Thank you for your review.
The delay you experienced during your dinner was very unusual, due to the restaurant being extremely busy.This has been brought to the attention of the restaurant Manager to be addressed and I would like to apologise for any inconvenience caused.
I look forward to welcoming you again at the Burlington. Yours sincerely

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Reviewed 23 February 2014

We stayed for 2 nights using it as a base to explore Canterbury and the local area and it was very good, the room was clean and tidy with coffee and tea. The restaurant food was very good quality and presented really well. Great value.

  • Stayed: February 2014, travelled as a couple
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Thank michael h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burlgm, General Manager at Best Western Plus Burlington Hotel, responded to this reviewResponded 1 March 2014

Dear Guests,
Thank you for taking the time to write a review. I am pleased to hear that you enjoyed your stay with us and I hope to welcome you again in the future. Yours sincerely

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Burlington Hotel

Address: 3-5 Earls Avenue, Folkestone CT20 2HR, England (Formerly Burlington Hotel)
Region: United Kingdom > England > Kent > Folkestone
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in Folkestone
Price Range: £35 - £94 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Burlington Hotel 3*
Number of rooms: 60
Official Description (provided by the hotel):
Situated on Folkestone's famous Leas Promenade, overlooking the English Channel, this traditional hotel is less than a 10-minute walk from the Leas Cliff Hall, Folkestone Town Center and the Sea Front and just 15 minutes from Folkestone Central train station. All rooms have been decorated with modern furnishings whilst in-keeping with the hotel's traditional Victorian style and include all of the 'mod-cons' expected by today's most discerning traveller, including free WiFi, large flat screen TVs and tea and coffee making facilities. Upgraded rooms and suites add plush fabrics and premium amenities, many with full and partial sea views. The Burlington is also pet friendly (subject to additional charges). The Bay Tree Bar & Grill features caters to hotel guests offering modern British menus with ingredients sourced from local farms and producers where possible, all served in modern and relaxed surroundings. ... more   less 
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Also Known As:
Burlington Hotel Folkestone
Best Western Plus Burlington Hotel Folkestone, Kent

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