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“Quiet and peaceful Hotel”
Review of Burlington Hotel

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Burlington Hotel
Ranked #1 of 10 Hotels in Folkestone
Certificate of Excellence
Reviewed 2 June 2014

We stayed here for four night break with a coach party from 26th May,The room was very small, but spotlessly clean,as was bathroom.Nice and warm too,Th eon ebig complaint of ours was the bnlanket on bed!!!Didn't know they were still in use! Brown sort of colour and I had to turn it down so it was nowhere near me as I am sure they are not cleaned after every bed change,Yuk!!!!Apart from very burnt, black roast potatoes on first night,food was fine,We went down for pre dimmer drink and bar was in darkness! Yes,6pm and it was shut.We went to reception and asked if someone could give us a drink.A pleasant chap appeared,gave us a drink then shut the bar again,put the grills back up and locked them then went downstairs to dining room and cocktail bar.We then went downstairs and again it was nearly in the dark again.Very dull , cold looking and miserable.Only folk there.Two of the party came down and thought the same.Ahotel with two bars and none open!!Just before we went in for our meal, hey ho,the bar got opened!!!Wed were at back of hotel and looked over to the side view of The Grand Hotel which was ok,as it.s a lovely place,but the wall at side of our window was covered with the most distusting looking stuff and had huge big lumps of it sitting on ledges.You justed wanted to throw up as it just looked like a lot of people had very bad stomach upsets!! Sorry about this but that's what it looked like.Maybe it was insulating stuff that had never been cleaned up?Staff were pleasant enough and all in all it was not too bad a stay we had.The entrance at main door had dozens of ciggy ends that looked dreaful though.

Room Tip: wQuiet.I found bed very uncomfortable though.e had room 241 which was quite a walk from lift,especia...
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  • Stayed: May 2014, travelled as a couple
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Thank pinkchampagneGlasgow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burlgm, General Manager at Burlington Hotel, responded to this reviewResponded 12 June 2014

Dear Guests,
Thank you for your review and constructive criticism. You will be pleased to hear that all the rooms will be fitted with duvet by Summer time. Having investigated the bar opening issue, it appears that one of the bars was just open after the other one shut, with maybe a short gap but certainly no more than a few minutes. This is very unusual and I would like to apologise for any inconvenience. Please note that your comments regarding the maintenance has been passed to our maintenance team to be addressed. I hope to welcome you again at the Burlington. Yours sincerely.

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715 - 721 of 1,052 reviews

Reviewed 2 June 2014

Used this hotel as an overnight stay en route to Channel Tunnel and an early start the next morning. Family room with a pet dog - very comfy, four single beds, dog bed and bowl for our pet, lovely old spacious room, beautiful view, courteous and friendly staff. Situated just off the sea front, with lovely walks in either direction. Only slight grumble - having being told room service was £3.50 on top of our order, this was then doubled because a second tray was needed - seemed a bit unnecessary and money grabbing. Otherwise a great experience and we would definitely come again.

  • Stayed: May 2014, travelled with family
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Thank Tony B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burlgm, General Manager at Burlington Hotel, responded to this reviewResponded 12 June 2014

Dear Guests,
Thank you for your review and glad to hear that you enjoyed your stay. Regarding the room service charge, we contacted you to confirm that it was a misunderstanding as you were only charged once. The tray charge applies to the order, not to the number of trays. This matter has been clarifiied and resolved as you confirmed to us by email. I look forward to welcoming you again at the Burlington. Yours sincerely.

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Reviewed 31 May 2014

We stayed at this hotel twice within an eight day period in May. Our first room - 235 - was okay. Clean, very comfortable beds, clean bathroom, big towels - but rather tired looking. It had a very 80s feel to the decor, but as this was the start of an accompanied tour for us, we felt it was okay, and the manager, reception staff, dining room manager and his staff were all so friendly and efficient we overlooked the slightly faded room. The food (for 50 of us) was really excellent.mass catering can be a nightmare, but this was superb. I did not hear any complaints from anyone. We then had to book ourselves another night here eight days later, and were give room 354 - what a very lovely room. Beautifully re-furbished, re-modelled and modern. Everything was new, clean, modern and comfortable with a superb large walk -in shower. The hotel has free wi-fi (you just need a password from reception). Again we ate in their restaurant and again the food was excellent, as was the excellent choices of cooked breakfasts and continental-type choices for breakfast, next morning, included in the room rate of £93. The hotel has parking, and is a very short walk to the sea-front walk, overlooking the beach and harbour. We will use this hotel again.

Room Tip: Just check that you are getting a recently re-furbished room, as they are much better than the ones...
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  • Stayed: May 2014, travelled as a couple
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Thank DebraKB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burlgm, General Manager at Burlington Hotel, responded to this reviewResponded 2 June 2014

Dear Guests,
Many thanks for you kind review. You will be pleased to hear that on-going refurbishment is taking place with more rooms being renovated to high standards. Your compliments have been passed to our team and we hope to see you again at the Burlington in the future. Yours sincerely

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Reviewed 29 May 2014

A club I belong to took over this hotel for a weekend and the staff couldn't do enough for us.
Rooms were warm and comfortable. Food was good and plentiful. The building may be a little tired but full of character. Nice to have individual decor instead of the usual corporate standard.
Looking forward to returning again in October

  • Stayed: October 2013, travelled with friends
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1  Thank Curtainlady55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burlgm, General Manager at Burlington Hotel, responded to this reviewResponded 31 May 2014

Dear Guests,
Thank you for leaving a review. It is great to hear that you enjoyed your stay at the Burlington. The property has lots of character indeed, and being currently under refurbishment , we make sure to keep its old charm and elegance. I look forward to welcoming you again in October and thank you for choosing the Burlington. Yours sincerely

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Reviewed 28 May 2014

Really enjoyed our stay at the Burlington Folkestone on the Bank holiday weekend .Lovely staff could'nt have been more helpful , young lady on reception was pleasant and accomodating as were the bar staff. The premier room was very spacious with a charming balcony over the garden .Breakfast , i would rate as one of the best veggie breakfasts i have had , delivered to the room on time by polite staff . The Burlington is an old hotel but it has a certain charm that sometimes comes only with age .

Room Tip: Premier is best .
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  • Stayed: May 2014, travelled on business
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Thank Don M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burlgm, General Manager at Burlington Hotel, responded to this reviewResponded 31 May 2014

Dear Guests,
Many thanks for your review and glad to hear that you enjoyed your stay with us. Your compliments regarding breakfast have been passed to our team of Chefs. I hope to see you again at the Burlington soon. Yours sincerely

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Reviewed 25 May 2014

We stayed for two nights mid-May and had the most wonderful time. We booked a superior double room and specifically requested the pink room that is pictured on a number of websites - it was even more beautiful than in the photos and we couldn't of been happier with it. We had an enormous en-suite bathroom with a jacuzzi bathtub, as well as all the extras you would expect from a superior double. It was fantastic. The staff were friendly and polite, the hotel was clean and tidy, and the breakfast was delicious - absolutely the best breakfast we have had in a hotel to date. There is no doubt that we will be returning to The Burlington Hotel in the future, and we would highly recommend it to anybody that is looking for an overnight stop, a weekend getaway, or a peaceful retreat. Absolutely wonderful!

  • Stayed: May 2014, travelled as a couple
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1  Thank Emma A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burlgm, General Manager at Burlington Hotel, responded to this reviewResponded 31 May 2014

Dear Guests,
Great to hear that you had a lovely stay with us and enjoyed your Superior room. It is definitely worth to upgrade to one of our superior rooms (for a small extra charge) as confirmed by many guests reviews. I look forward to welcoming you again soon. Yours sincerely

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Reviewed 24 May 2014

We got a deal with Amazon for 2 nights with breakfast and an evening meal. We went with another couple. I wasn't expecting much, but the meal and the service in the restaurant was excellent. I had fish and it just melted in my mouth.

The room is small and compact and the bed was a double only. We are use to a King size.
The room was clean and freshly decorated and had tea & coffee and a flat screened TV.

We spent the say in Rye and got a cab to the Rocksalt Restaurant in the evening.

Great weekend.

Room Tip: If you want a bigger room, get an upgrade
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  • Stayed: March 2014, travelled as a couple
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Thank Linda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burlgm, General Manager at Burlington Hotel, responded to this reviewResponded 31 May 2014

Dear Guests,
Thank you for leaving a review. I am pleased to hear that you enjoyed your stay at the Burlington and your compliments have been passed to our Head Chef and his team.
I hope to welcome you again in the future. Yours sincerely

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Additional Information about Burlington Hotel

Address: 3-5 Earls Avenue, Folkestone CT20 2HR, England
Region: United Kingdom > England > Kent > Folkestone
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in Folkestone
Price Range: £44 - £119 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Burlington Hotel 3*
Number of rooms: 60
Official Description (provided by the hotel):
Overlooking the English Channel, this traditional hotel is a 7-minute walk from both the seafront and Leas Cliff Hall, and a 15-minute walk from Folkestone Central train station. The standard rooms have no-frills furnishings and decor, and come with free WiFi, TVs, and tea and coffee-making facilities. Upgraded rooms add plush fabrics, canopy beds and also feature sea views. Family rooms are also available. There's a casual bar and a grill restaurant, both featuring a locally sourced menu. ... more   less 
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Also Known As:
Burlington Hotel Folkestone, Kent

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