We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Best Western Plus Burlington Hotel
If you like this hotel, you might also be interested in
The Southcliff(Folkestone)
US$49
Booking.com
View Deal
  • Bar/Lounge
  • Free Internet
US$80
US$72
Booking.com
View Deal
  • Free Wifi
  • Beachfront
US$115
US$111
Travelocity
View Deal
  • Free Wifi
  • Free Parking
US$99
Booking.com
View Deal
Certificate of Excellence
  • Beachfront
  • Restaurant
Wards Hotel(Folkestone)(Great Value!)
US$125
US$113
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Carlton Hotel(Folkestone)
US$51
US$39
Booking.com
View Deal
  • Free Parking
  • Beachfront
Sandgate Hotel(Sandgate)
US$95
Booking.com
View Deal
  • Free Wifi
  • Beachfront
US$56
US$53
Expedia.com
View Deal
  • Pool
  • Restaurant
US$110
PremierInn.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Seabrook House(Hythe)(Great Value!)
US$131
US$127
Travelocity
View Deal
Certificate of Excellence
  • Free Parking
  • Free Internet
Reviews (1,159)
Filter reviews
1,159 results
Traveller rating
526
419
150
48
16
Traveller type
Time of year
LanguageAll languages
More languages
526
419
150
48
16
Show reviews that mention
All reviewsstained glassjacuzzi bathrestaurant managerlovely hotelsuperior roomfour poster bedtown centresea viewdog friendly hotellovely weekendlovely roomfirst morningold victoriansea frontnight breakthird floorstreet parking
FilterAll languages
Updating list...
812 - 817 of 1,159 reviews
Reviewed 3 June 2014

Had just one night as part of a Saga tour.
No real problems, except the room was tired and in need of an update. Also, there was a great deal of noise from the floor above (we were on 2nd floor).
Food was good, but tea and coffee at breakfast took a long time to arrive.
Nicer beer in the bar would have been good, you are in Kent, get some Shepard Neame!

  • Stayed: May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Mick_Sneezy24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burlgm, General Manager at Best Western Plus Burlington Hotel, responded to this reviewResponded 12 June 2014

Dear Guests,
Thank you for leaving a review. As explained to you upon check in, due to the hotel being full on that night, you were allocated an unrefurbished room. This only happens when the hotel is fully booked as we try to let those rooms last. The receptionist did explain this with an apology and you were also offered a bottle of house wine as a gesture. As we try to use local products and suppliers as much as possible, please note that, although we dont stock any Shepard Neame, we sell Kentish beers and ales from the Canterbury brewers. I hope to see you again at the Burlington. Yours sincerely.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2014

We stayed here for four night break with a coach party from 26th May,The room was very small, but spotlessly clean,as was bathroom.Nice and warm too,Th eon ebig complaint of ours was the bnlanket on bed!!!Didn't know they were still in use! Brown sort of colour and I had to turn it down so it was nowhere near me as I am sure they are not cleaned after every bed change,Yuk!!!!Apart from very burnt, black roast potatoes on first night,food was fine,We went down for pre dimmer drink and bar was in darkness! Yes,6pm and it was shut.We went to reception and asked if someone could give us a drink.A pleasant chap appeared,gave us a drink then shut the bar again,put the grills back up and locked them then went downstairs to dining room and cocktail bar.We then went downstairs and again it was nearly in the dark again.Very dull , cold looking and miserable.Only folk there.Two of the party came down and thought the same.Ahotel with two bars and none open!!Just before we went in for our meal, hey ho,the bar got opened!!!Wed were at back of hotel and looked over to the side view of The Grand Hotel which was ok,as it.s a lovely place,but the wall at side of our window was covered with the most distusting looking stuff and had huge big lumps of it sitting on ledges.You justed wanted to throw up as it just looked like a lot of people had very bad stomach upsets!! Sorry about this but that's what it looked like.Maybe it was insulating stuff that had never been cleaned up?Staff were pleasant enough and all in all it was not too bad a stay we had.The entrance at main door had dozens of ciggy ends that looked dreaful though.

Room Tip: wQuiet.I found bed very uncomfortable though.e had room 241 which was quite a walk from lift,especially with heavy luggage.No porters.
  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank pinkchampagneGlasgow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burlgm, General Manager at Best Western Plus Burlington Hotel, responded to this reviewResponded 12 June 2014

Dear Guests,
Thank you for your review and constructive criticism. You will be pleased to hear that all the rooms will be fitted with duvet by Summer time. Having investigated the bar opening issue, it appears that one of the bars was just open after the other one shut, with maybe a short gap but certainly no more than a few minutes. This is very unusual and I would like to apologise for any inconvenience. Please note that your comments regarding the maintenance has been passed to our maintenance team to be addressed. I hope to welcome you again at the Burlington. Yours sincerely.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2014

Used this hotel as an overnight stay en route to Channel Tunnel and an early start the next morning. Family room with a pet dog - very comfy, four single beds, dog bed and bowl for our pet, lovely old spacious room, beautiful view, courteous and friendly staff. Situated just off the sea front, with lovely walks in either direction. Only slight grumble - having being told room service was £3.50 on top of our order, this was then doubled because a second tray was needed - seemed a bit unnecessary and money grabbing. Otherwise a great experience and we would definitely come again.

  • Stayed: May 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Tony B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burlgm, General Manager at Best Western Plus Burlington Hotel, responded to this reviewResponded 12 June 2014

Dear Guests,
Thank you for your review and glad to hear that you enjoyed your stay. Regarding the room service charge, we contacted you to confirm that it was a misunderstanding as you were only charged once. The tray charge applies to the order, not to the number of trays. This matter has been clarifiied and resolved as you confirmed to us by email. I look forward to welcoming you again at the Burlington. Yours sincerely.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2014

We stayed at this hotel twice within an eight day period in May. Our first room - 235 - was okay. Clean, very comfortable beds, clean bathroom, big towels - but rather tired looking. It had a very 80s feel to the decor, but as this was the start of an accompanied tour for us, we felt it was okay, and the manager, reception staff, dining room manager and his staff were all so friendly and efficient we overlooked the slightly faded room. The food (for 50 of us) was really excellent.mass catering can be a nightmare, but this was superb. I did not hear any complaints from anyone. We then had to book ourselves another night here eight days later, and were give room 354 - what a very lovely room. Beautifully re-furbished, re-modelled and modern. Everything was new, clean, modern and comfortable with a superb large walk -in shower. The hotel has free wi-fi (you just need a password from reception). Again we ate in their restaurant and again the food was excellent, as was the excellent choices of cooked breakfasts and continental-type choices for breakfast, next morning, included in the room rate of £93. The hotel has parking, and is a very short walk to the sea-front walk, overlooking the beach and harbour. We will use this hotel again.

Room Tip: Just check that you are getting a recently re-furbished room, as they are much better than the ones awaiting refurbishment. There is no swimming pool, but I could not get the blob to delete or remove - so the swimming pool is NOT terrible - it does not have one!
  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank DebraKB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burlgm, General Manager at Best Western Plus Burlington Hotel, responded to this reviewResponded 2 June 2014

Dear Guests,
Many thanks for you kind review. You will be pleased to hear that on-going refurbishment is taking place with more rooms being renovated to high standards. Your compliments have been passed to our team and we hope to see you again at the Burlington in the future. Yours sincerely

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2014

A club I belong to took over this hotel for a weekend and the staff couldn't do enough for us.
Rooms were warm and comfortable. Food was good and plentiful. The building may be a little tired but full of character. Nice to have individual decor instead of the usual corporate standard.
Looking forward to returning again in October

  • Stayed: October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Curtainlady55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burlgm, General Manager at Best Western Plus Burlington Hotel, responded to this reviewResponded 31 May 2014

Dear Guests,
Thank you for leaving a review. It is great to hear that you enjoyed your stay at the Burlington. The property has lots of character indeed, and being currently under refurbishment , we make sure to keep its old charm and elegance. I look forward to welcoming you again in October and thank you for choosing the Burlington. Yours sincerely

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews