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“Great Value for Money, room was clean and staff polite”
Review of Burlington Hotel

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Burlington Hotel
Ranked #2 of 10 Hotels in Folkestone
Certificate of Excellence
Gloucestershire, England
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great Value for Money, room was clean and staff polite”
Reviewed 25 February 2011

My husband and I stayed at the hotel for three nights whilst visiting family in the area. We got a great deal of stay two nights get one free which was great value for money (room only). We asked for a room on a high floor and one that had been renovated (due to previous comments) and we got exactly what we asked for.

The hotel was very quite (probably due to the time that we visited) and the staff were polite and friendly. The rooms were very clean and bright and we wouldn't hestiate to book this hotel again when we next visit family.

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bumblelion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Liverpool, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
Reviewed 16 December 2010

we attended a Christmas dinner dance and decided to stay the night.
we booked in advance one of the refurbished rooms and they not disappoint, it was comfortable, very clean and nicely decorated, the only criticism is, the bed was a bit to firm for us.
we arrived early after a long journey and were allowed to use the room from 11am even thought the brochure says booking in is 2pm.
the evening dinner was excellent, the waiter service was a bit slow but there was 100 of us to serve.
the breakfast was very good, a wide choice of cereals and fresh fruit. Then a full English which was nice, only comment on this is the sausages were a little dry but we did not go down until 9am, maybe we should have eaten earlier.
The staff were very polite and helpful. All in all a very enjoyable 2 days.

  • Stayed December 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Sue C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mid Wales
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 November 2010

We booked a few weeks in advance as we were going to France for the day after the cheap ................chocolate!!! . After a five hour journey from Mid Wales, and then the journey over to France, it was a pleasant surprise to reach this hotel. It was really stunning with all the Christmas decorations up. The receptionist was very profesional and welcolming, even the cleaners had a smile and hello and obviously doing an excellent job. The hotel was very well heated and spotless. Our room was huge with four single beds, we do have very good friends, well, they are now.
We upgraded by £20 each for a three course evening meal and breakfast. The staff in the Bay Tree were totally brilliant and nothing was too much trouble, even when I used the wrong knife. lol Im sure they will remember us. We have never been treated so well anywhere before.
We will certainly be staying again. And just a note to management, please treasure your staff as you have some of the best.

  • Stayed November 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AngeandPaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Welshpool, United Kingdom
1 review
Reviewed 20 November 2010

only stayed for one night but would have loved to stay for the week.staff were great,freindly and very helpfull.To be honest I wasn't expecting a lot for what we paid for our stay but would book again tomorrow.Food was great as was the room.Hotel was within walking distance of the sea front and the town centre.Can't find anything negative to say about our stay despite there being a wedding function on at the hotel the night we stayed.

  • Stayed November 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank col02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NE England
Level 5 Contributor
93 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 1 November 2010

This is a splendid building with lots of character. Our room was enormous with a very comfortable bed and although it was a Saturday night it was very quiet. Breakfast was good - cooked to order rather than the usual congealing buffet - and the staff were very pleasant. The decor is just a bit frayed at the edges but at the price we paid it was a good bargain.

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
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    • Service
Helpful?
Thank VoyageurAnglais
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spangdahlem, Germany
Level 2 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 October 2010

We stayed at the Burlington Hotel before heading back to Germany on the ferry. There are some areas of the hotel that are really very nice, and I did enjoy my afternoon G&T in thier lovely bar, however our room and my Mother's room were in dire need of new furniture, new bedding and new carpeting. The windows were filthy and had to opened just to get a good look out. It was very warm while we were there, so a fan would have been nice. We did leave our windows open so that did help, however the towel rack in the bathroom was a heated one, and gave off a lot of heat, so I had to keep the door shut ,so it did not raise the temp even more. Make sure you bring your own shampo and body soap. The only available bathroom products in the room, was a soap dispenser near the sink.
Breakfast in the morning is okay. The breakfast room itself was beautiful and they really did try to make sure you had everything you needed, but the food was not the best quality.
This hotel has great potential, however it will not reach that potential until a remodel of the rooms is done and the quality of the food improves.

  • Stayed July 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Midge2010_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burlgm, General Manager at Burlington Hotel, responded to this review, 12 October 2010
Dear guest,

Thanks for your review and positive criticism.
Despite the hotel on-going refurbishment, a small number of rooms are still to be renovated, which was the case of the room you stayed in. Hopefully these rooms will be updated soon and I would like to sincerely apologise for any inconvenience.
As you stayed in July, the weather was pretty hot and fans are available on request from reception.
I would like to point out that all our bathrooms are fitted with at least liquid soap and shower gel/shampoo dispensers located by the sink and the bath/shower areas.
Your comments are important to us in order to rectify and improve wherever possible.
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coventry, United Kingdom
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 September 2010

I chose this hotel due to its location to the Euro Tunnel (about 15 minutes). It is in a great location overlooking the English Channel. The hotel needs modernising. Our room had a new bathroom but the bedroom was very dated and tired. The room appeared clean but the carpet was very old and I wouldn't have walked on it barefoot. The bed was very uncomfortable and had a plastic mattress cover that meant you boiled at night! Our friends had a more updated modern room so maybe this would be worth requesting when you arrive. Overall ok for one night and convenient for the Tunnel but would not be back.

  • Stayed September 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Charlie186403
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burlgm, General Manager at Burlington Hotel, responded to this review, 12 October 2010
Dear Guest,

Thanks for your review.
As you rightly mentioned, most rooms & bathrooms have been updated. However several guests rooms are still to be fully refurbished, such as the room you stayed in and I would like to apologise for any inconvenience.
The renovation of these rooms should be completed in the near future, and in the meantime, we will try not to allocate these rooms.
Yours sincerely
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Burlington Hotel

Property: Burlington Hotel
Address: 3-5 Earls Avenue, Folkestone CT20 2HR, England
Region: United Kingdom > England > Kent > Folkestone
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 10 Hotels in Folkestone
Price Range (Based on Average Rates): £
Hotel Class:3 star — Burlington Hotel 3*
Number of rooms: 60
Official Description (provided by the hotel):
Overlooking the English Channel, this traditional hotel is a 7-minute walk from both the seafront and Leas Cliff Hall, and a 15-minute walk from Folkestone Central train station. The standard rooms have no-frills furnishings and decor, and come with free WiFi, TVs, and tea and coffee-making facilities. Upgraded rooms add plush fabrics, canopy beds and also feature sea views. Family rooms are also available. There's a casual bar and a grill restaurant, both featuring a locally sourced menu. ... more   less 
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Also Known As:
Burlington Hotel Folkestone, Kent

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