Firstly, I would like to make clear that I did not have incredibly high expectations, I usually stay in Premier Inns and I am always thrilled. I just wanted a clean hotel to spend one night before going to France the next day. First problem, was having booked a twin room we were given a key for a double room, with no indication that this was the case. We required single beds, and rang reception accordingly. We were told there weren t any, but there was a triple. We went back to collect the new key, but there was a lot of water dripping down from the ceiling in the new room.We rang the unapologetic reception, who said they would send someone to sort it out. The man arrived, he was exhausted and had run out of buckets there were so many leaks.He pulled down the polystyrene tile leaving a large black hole in the ceiling and covered it with a white towel. The rate of the leak meant the towel would fall down saturated in the middle of the night! Back to reception, and back to the original room with the promise of a put you up bed. It arrived, and as the man moved the bed , he revealed lots of rubble on the carpet. No vacuuming here then! The bed had springs poking through.We asked for a hair drier and were told they were locked away and could not be fetched until the morning.
We looked forward to breakfast, but were reliably informed to avoid the meat, that the scrambled eggs were made from powdered eggs, and that the bread is often out of date. The watered down juice washed it down nicely. The breakfast area resembled a school canteen , and all in all, I would NOT recommend this hotel. This hotel looks great in the photos, and probably once was, but it is now run down and in severe need of a refurbishment.
- Official Description (provided by the hotel):
- The hotel is superbly located on the seafront, overlooking Folkestone's picturesque harbour. This Hotel is an ideal gateway to the continent, with organised day trips across the channel to France and Belgium arranged from the hotel and easy access to the Port of Dover and Eurotunnel. ... more less
- Reservation Options:
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- Also Known As:
- Grand Burstin Folkestone
- Burstin Hotel Folkestone
- Hotel Grand Burstin
- Burstin Folkestone Hotel
- Grand Burstin Hotel Folkestone, Kent