I took my Mum away this weekend for a break. What a mistake! We couldn't eat the food it was terrible we found some gammon and salad eventually and dessert was jelly - in 41 yrs old - I don't want jelly! Everyone was laughing in shock at the appalling food. School canteen from the 70's!
The rooms we had had scaffolding outside (some sea view!) I touched the screen on the TV thick with grime, bathroom tiles missing, cracked sink, filthy doors and windows.
On top of this we had a fire - initially the fire alarm went off and over the tannoy in the corridor we were told false alarm. It went a second time and nobody knew what to do! No sign of staff! Eventually we went to find fire escape it was blocked by other people who couldn't get out they said it was blocked so at my own risk I took my mum back through the main hotel and we found our own way out but even the ground floor exit was concreted dead end! We saw 2 staff on main entrance. The was an actual fire on the second floor! People could have died! I'm so relieved everyone was ok but I swear I will be asking for a full refund and writing a full complaint. It was disgusting leaving older/disabled people out the front in their nightware with no communication no blankets!
The hotel doesn't deserve to be operating and I fear it's one of those places that won't be shut down until someone's seriously hurt.
Shame on you Burstins! Please don't use this hotel for your own safety I hope you see sense.
- Official Description (provided by the hotel):
- The hotel is superbly located on the seafront, overlooking Folkestone's picturesque harbour. This Hotel is an ideal gateway to the continent, with organised day trips across the channel to France and Belgium arranged from the hotel and easy access to the Port of Dover and Eurotunnel. ... more less
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- Also Known As:
- Grand Burstin Folkestone
- Burstin Hotel Folkestone
- Hotel Grand Burstin
- Burstin Folkestone Hotel
- Grand Burstin Hotel Folkestone, Kent