Left the Easter booking with National Holidays rather late and ended up here. Now we all know the National Holidays are cheap, you get what you pay for, we got a little extra entertainment from outside our window.
After reading the reviews about the smoking rooms I wrote (couldn't find an email address) and telephoned to request a non smoking room as I suffer from Asthma. The 6th floor is smoking, we were on the 7th.
First thing that struck me in the room was the lovely white bed covers and towels, I always take my own bath sheet because I can't stand stupid little bath towels. Didn't need it here, we had one hand towel and a bath sheet each.
The room didn't smell of smoke, but there was an ash tray and warning sign about not throwing cigarette ends out the window and also another sign with instructions (see photos)
Our standard room overlooked the car park, no problem but also overlooked a block of scruffy flats (see photo) that should be demolished along with the hotel, and to the side a Kebab House which stayed opened until around 3/4am. The residents of the flats spent the day fighting outside, then after midnight the customers of the Kebab place took over. That all added to the banging doors and occasional shouting in the hotel. Not to mention the fire alarm going off after midnight, which according to another resident it was caused by someone having a party and smoking in their non-smoking room. Fortunately we didn't have to evacuate, it seems a regular occurrence and they have a pre-recorded message apologising for the inconvenience and please enjoy the rest of your night.
They were the good bits!!!
Our extractor didn't work in the bathroom, the toilet wasn't fastened to the floor and rocked, the heated towel rail was cold and on a little shelf near the wash basin were cigarette burns (see photo).
Used the hair dryer just once on the last night but after a couple of seconds could smell burning before it stopped, The carpets were dirty with dirty marks on the ceiling and apparently the windows were clean when they were put in.
Evening meal was from 5.30 until 8, which considering the size of the hotel meant there were queues. Hubby and I, compared to most people are not big eaters, but the dinner plates were just a little larger than a side plate. Salad and soup for starters, did try the mushroom soup one evening and couldn't complain. Main meal, fish and meat with mash, roast potatoes, carrots, broccoli and gravy every evening. The roast beef on Sunday was nice and tender but on the whole all a bit bland. This is the first hotel where I didn't bother with the sweet, I'm known for being greedy when it comes to desert. Jelly, sponge cake and some hard little cakes with a bowl of musse. There was also a hot desert which looked like sponge cake and custard.
Apparently the drinks were reasonably priced for a hotel and there was entertainment on in both lounges. Nice comfy chairs in one lounge although very worn were once leather I think. This could also be due to guests with dogs letting them jump all over the chairs.
Went and sat in our room about ten o'clock one evening because one lounge was full and in the other some stupid woman was of the opinion that it was all right to let her dogs constantly yap with the occasional "shush" which the completely ignored. Another evening two little dogs were curled up on a sette asleep. I don't mind dogs but if the owners can't be trained then dogs shouldn't be allowed in hotels.
The lifts were rather entertaining, well. One wasn't working, another the door would open and then immediately close, someone always had to stand in the doorway to keep them open long enough to get in. The other one, you pressed the number you wanted and the lift would say. "Lift going down. Lift out of order." If it was ever true people would just ignore it and stay there forever.
The general opinion on our coach was, it should be blown up.
- Official Description (provided by the hotel):
- The hotel is superbly located on the seafront, overlooking Folkestone's picturesque harbour. This Hotel is an ideal gateway to the continent, with organised day trips across the channel to France and Belgium arranged from the hotel and easy access to the Port of Dover and Eurotunnel. ... more less
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- Also Known As:
- Grand Burstin Folkestone
- Burstin Hotel Folkestone
- Hotel Grand Burstin
- Burstin Folkestone Hotel
- Grand Burstin Hotel Folkestone, Kent