We took my elderly parents for a couple of days break to this hotel.
The room was very tired and dated .The bed was clean although no pillow protectors .
The grab rail by the bath was falling off (Room 549),This was a premium room ,the toilet was brown inside the bowl ,yes really !! My mothers room too and the double glazing had gone and was dripping with condensation inside the panes.
Be careful of the lifts as the doors shut on me before I could exit and I have a large bruise to show for it but could be worse if you are elderly.I did report it to reception so hopefully will get sorted out soon.
The food that was included ,as we paid for bed ,breakfast and dinner was actually very good and the restaurant staff were very nice and polite in fact a credit to the hotel.
.I was a bit shocked to be asked to pay for a bottle of wine at the table but there's a first for
everything.It needs a lot of work and attention to detail.
Only one lift was working and one lady had been waiting for 15 minutes with her case .
A lot of the guests were elderly and on coach trips so one lift was crowded most of the time especially near meal times .
- Official Description (provided by the hotel):
- The hotel is superbly located on the seafront, overlooking Folkestone's picturesque harbour. This Hotel is an ideal gateway to the continent, with organised day trips across the channel to France and Belgium arranged from the hotel and easy access to the Port of Dover and Eurotunnel. ... more less
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- Also Known As:
- Grand Burstin Folkestone
- Burstin Hotel Folkestone
- Hotel Grand Burstin
- Burstin Folkestone Hotel
- Grand Burstin Hotel Folkestone, Kent