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Grand Burstin Hotel
Ranked #9 of 10 Hotels in Folkestone
Reviewed 8 May 2014 via mobile

Decent average hotel, not bad for the price! Breakfast wasn't great but rooms were Tidy and new, communal areas seemed dated and reminded me of benidorm. Staff were abit rude, but not a bad hotel for a stopover before taking the ferry!

  • Stayed: May 2014
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Thank davidf2707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,029 - 2,035 of 3,782 reviews

Reviewed 5 May 2014

Stayed for 2 nights ,either side of a day trip over the channel, only paying £67.50 booking on the day of travel. Should have realised that you get what you pay for. Hotel looks grubby even from the outside, in a grotty part of Folkestone near the harbour. Room very cheaply done out although bedding and towels were clean and we did sleep quite well. However, would not recommend or stay there again. There did seem to be a couple of coach loads of pensioners staying who seemed to be having a good time though.

Room Tip: Don't go however good value it seems
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  • Stayed: May 2014, travelled as a couple
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5  Thank Anne E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 May 2014

Where to start. Have stayed here before but several years ago. On arrival,now have to pay £3.50 per day to park which does not gaurantee a place.Lifts were out of order.Room very tired looking,shabby furniture but not a bad size. Corridors stank of smoke.
Food luke warm, good selection but repeated a lot next day. Used cutlery dipped in water by staff then dried & reused.
Entertainment nothing like as good as it used to be. Male singer Sean=great but the rest not great. Our room was over lounge but when the ballroom shut the musicians moved into the lounge until the early hour so no sleep. Went to bed in afternoon to try and get sleep and a maintenance man let himself into our room to clean the flat roof. Lucky my husband had put a chair in front of the door or I could have woken to see a man by my bed.
Will never go back again.

Room Tip: Make sure room is not near the music. Put chair in front of door when in bed.
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  • Stayed: May 2014, travelled as a couple
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4  Thank Sandra H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 May 2014

Went on a 'Just Go' coach holiday break which turned out to be one long trip on a coach, near enough 3 days on a coach but our stay at the burstin was fantastic, yes the rooms are basic but the food was better than the last time we stayed and we enjoyed it then, the drinks were buy one and get one free, they had bingo and entertainment, its situated right near the harbour and the town centre, a short walk up a little hill to wetherspoons too, and some nice galleries, on one day we spent 9 hours travelling and got back at 9 and the hotel made us a beautiful lasagna and salad and sweet, i thought that was lovely and kind they didnt need to! I would always return to this hotel, the room was en suite, had a kettle with choice of drinks, a tv and nice furniture no its not the hilton but for the price i think its superb, go give it a try and see for yourself maybe go with national though

Room Tip: just ask if you would like a room with a view, staff are very accommodating, i was on the second flo...
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  • Stayed: April 2014, travelled with friends
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2  Thank maxine h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 May 2014

Folkestone is clearly a dead town and only gets visited by coaches of pensioners, presumably northern, on their way to a trip around Northern continental Europe. I counted seven National Holidays coaches in the car park. This sets the tone, but the room was tiny, everything about the place is grubby, the staff are not friendly. I tried breakfast day one and it was just horrible, dried fried eggs under a heat lamp, soggy bacon, dried out fried bread, economy sausages, all just not what anybody should be eating. There were cereal choices but the queues were terrible. Even the coffee was stale. This place is cheap for a reason. It has old grandeur but is terrible now. I only booked it for the free wi fi, it did not work at all night one and was patchy night two. I have unfortunately committed a few nights next week, I tried to cancel but was told I would be charged anyway. The following week I am saying the hell with it and spending £55 a night at Dover Marina. More money but clearly worth it. This hotel is big, grubby, tired, worn, hopeless in all respects. I never saw the entertainment, it is geared for people well over 70

Stayed: April 2014
2  Thank Rob V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 May 2014

We took my elderly parents for a couple of days break to this hotel.
The room was very tired and dated .The bed was clean although no pillow protectors .
The grab rail by the bath was falling off (Room 549),This was a premium room ,the toilet was brown inside the bowl ,yes really !! My mothers room too and the double glazing had gone and was dripping with condensation inside the panes.
Be careful of the lifts as the doors shut on me before I could exit and I have a large bruise to show for it but could be worse if you are elderly.I did report it to reception so hopefully will get sorted out soon.
The food that was included ,as we paid for bed ,breakfast and dinner was actually very good and the restaurant staff were very nice and polite in fact a credit to the hotel.
.I was a bit shocked to be asked to pay for a bottle of wine at the table but there's a first for
everything.It needs a lot of work and attention to detail.
Only one lift was working and one lady had been waiting for 15 minutes with her case .
A lot of the guests were elderly and on coach trips so one lift was crowded most of the time especially near meal times .

  • Stayed: April 2014, travelled with family
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Thank caroleserena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 May 2014

I only paid £27 plus £3.50 for parking to them. Incidentally Parking Eye run the parking here, whether you park legally or not expect a demand as in so many places now parking is seen as some kind of legalised extortion. Stay on a hotel and expect a fine for parking, wow, quite an advert. However moving swiftly on, The bursting is a hideous building on what used to be a nice looking harbour. It can handle up to 23 coaches at one time which explains quite a lot. It does have some virtues, it's cheap, very cheap. For example a fruit tea was £1.15 in the bar and that's cheap for a hotel. The food is pretty poor but then it's done to a budget. Breakfast was undistinguished and the coffee execrable. My room which was a single and was probably normally reserved for coach drivers was small and frankly a bit grubby. The bathroom had recently been refurbished and was clean but they had re-used the old shower rail, which was rusty and beyond use. The best you can say is that it is what it is like most Britannia and Grand hotels pretty awful and very cheap. I would rather pay double for a Premier Inn but none was available.

Room Tip: Hmm, stay somewhere else unless you are on a budget.
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  • Stayed: April 2014, travelled on business
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3  Thank bodenseetoggenburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Burstin Hotel

Address: The Harbour, Folkestone CT20 1TX, England
Region: United Kingdom > England > Kent > Folkestone
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 10 Hotels in Folkestone
Price Range: £26 - £69 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Grand Burstin Hotel 3*
Number of rooms: 481
Official Description (provided by the hotel):
The hotel is superbly located on the seafront, overlooking Folkestone's picturesque harbour. This Hotel is an ideal gateway to the continent, with organised day trips across the channel to France and Belgium arranged from the hotel and easy access to the Port of Dover and Eurotunnel. ... more   less 
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Also Known As:
Grand Burstin Folkestone
Burstin Hotel Folkestone
Hotel Grand Burstin
Burstin Folkestone Hotel
Grand Burstin Hotel Folkestone, Kent

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