We have visited this hotel several times over the years as we have relatives living nearby, the hotel has always been relatively cheap & cheerful, but very conveniently located for our requirements.
However, we visited in May 2014 and whilst the rooms are still clean the whole place is very tired & jaded. There are twelve floors and four lifts and only two were working during our 5 day visit.
One lift served floors floors 7 to 12 only and the other was for the rest. There were considerable numbers of elderly and infirm people there who had no option but to wait for long periods for the lift.
The hotel had recently implemented a scheme where you now pay £3.50 per day for car parking, but were unable to supply enough parking spaces for the guests staying there. Once you had a parking spot you had to leave your car in there or risk having nowhere to park when you returned from your day out.
The most annoying feature of the hotel is the late night entertainment, which meant there was extremely loud music being played up until about 12:30am, which meant it was impossible to get any sleep until it finally ended. Complaining to reception, got you nowhere.
The hotel is part of the Britannia group and we submitted a written complain, which they have totally ignored, not even the courtesy of a reply.On checking online, there are numerous accounts of the Britannia group failing to respond to any complaints for many people.
Generally, avoid Britannia group hotels, wherever possible, there are many better alternatives.
- Official Description (provided by the hotel):
- The hotel is superbly located on the seafront, overlooking Folkestone's picturesque harbour. This Hotel is an ideal gateway to the continent, with organised day trips across the channel to France and Belgium arranged from the hotel and easy access to the Port of Dover and Eurotunnel. ... more less
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- Also Known As:
- Grand Burstin Folkestone
- Burstin Hotel Folkestone
- Hotel Grand Burstin
- Burstin Folkestone Hotel
- Grand Burstin Hotel Folkestone, Kent