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“A Step Back In Time”

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Grand Burstin Hotel
Ranked #8 of 10 Hotels in Folkestone
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“A Step Back In Time”
3 of 5 bubbles Reviewed 3 July 2014

This hotel would benefit from one almighty refurbishment. The decor is pretty bad and some of the lounge furniture is in a very poor state. Three new elevators have been installed, since our last visit, with a fourth currently being worked on.
The Victorian Premier Restaurant is the best place to eat as the Standard cafe is reminiscent of school dinner time. The food, however, is pretty fair for the price.
The rooms leave a lot to be desired. Our Premier Twin, overlooking the Harbour, was adequate. The TV was a 20inch 4.3 tube set with a remote that worked only when it wanted to. Perhaps Britannia Hotels would be best advised to replace all those antquated sets with LCD sets with full Freeview.
The beds were comfortable but a good night's sleep was impossible due to the noise of bad plumbing and doors slamming. The fire alarm woke us up at 1.30am, on one occasion, with no explanation or apology. We were also woken up at 5am, again on one occasion, when an entire Darby and Joan Club seemed to have a bath, simultaneously, in preparation of an early coach trip.
My biggest bugbear is about the car parking. What used to be free is now £3.50 per night. We arrived on a Saturday morning and struggled to find a car space. Apparently, it's like that every weekend so be warned. Car parking is NOT guaranteed

Room Tip: A Premier Room with a view is a must. If you don't smoke then you must stipulate you want a &quo...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,440 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,264)
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UK
Level Contributor
112 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
3 of 5 bubbles Reviewed 3 July 2014

This is not the Ritz, but lets be fair, This Hotel is dated but where can you stay for 4 nights at 150.00 UK Pound for TWO.Bed and Buffet Breakfast. The rooms where good with sea views over the Harbour, The food was excellent, we payed extra and eat in the Victoria Restaurant, we could not fault the food, as much as you want to eat, and up and down as many times as you want. The Bars were good, both had entertainment on (one Bar Fri, Sat), with Cabaret, and the bars are late....... good location for Dover and Tunnel, and Duty Free, and Folkestone Town is not bad, every thing you want, we found the staff very helpful, you be nice to them and they will be nice to you......
SOME PEOPLE HAVE CHAMPAGNE TASTE AND LEMONADE POCKETS.....
You get what you pay for and this was good value for money, yes I would recommend this Hotel and I would come again... We had a good time and a good Laugh....

Room Tip: When you book ask for sea view, you may have to pay 5.00 per person extra but its worth it, also che...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mick T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed 1 July 2014

Stayed for 2 nights as part of a national holidays trip. The hotel is a bit of an eye sore as you approach it. Tired and could do with a lick of paint. The inside was a little better but again has seen better days. That said it is a huge hotel with lots of people coming and going, using it as a stop off en route to France.
Room was adequate and clean, evening meal passable, reminded me of a school dinner however the salad choice was good. Shame there wasnt any tea or coffee to finish with.
Breakfast on morning 1 was good but changed on the 2nd morning and was not so good.
The Grand Burstin wouldn't be my first choice if I were to visit Folkestone in the future.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lesthorn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds
Level Contributor
77 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
1 of 5 bubbles Reviewed 1 July 2014 via mobile

We stayed at this hotel the night before euro tunnel. Booked a twin room, got a small double for me and mum. I called the front desk and they changed it immediately. The twin room was bigger, dirtier and I cleaned the pubes from the bath before I got in for a shower the following day. The hotel is generally quite dirty. We went for an evening meal and were told the Victorian restaurant is very good. £12.50 each and it was appalling. We didn't eat...had some warm cheese and crackers after playing with some of the rubbery nasty food and a dessert. Went out for a while and got a drink when we came back to take to the room.

We couldn't open a window because the noise was ridiculous all night. Slamming doors I. The hotel sounded like in our own room, we could smell weed all the time we were there. At around the 1.30am the fire alarms were going off. No apologies from staff the next day.

Breakfast would have been ok if not for the 3 large hairs I found cooked into the eggs. All in all it was supposed to be a relaxing evening after the 267 mile drive down from Leeds in anticipation of a busy 2 days in Calais and Bruges. I was more tired the next day than I would have been if we would have just got the tunnel that night and stayed at the hotel we went to for the following in night in Calais! Lesson learned. AVOID!

Stayed July 2014
Helpful?
Thank venusbell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Folkestone hotels

Sturminster Newton, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 30 June 2014

Stayed as a couple for 4 nights. Excellent value for the price.
Staff are helpful. Rooms are of a good size with adequate facilities. In general the meals are very good, with a few exceptions - the fruit juices and the sausages at breakfast, and some of the vegetables at dinner.
Overall very reasonable. Would stay there again.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand_Burstin_Hotel, Front Office Manager at Grand Burstin Hotel, responded to this review, 7 July 2014
Dear Mike321881

Thank you for taking the time to post a positive review on trip advisor, we always appreciate hearing from our larger groups of people that stay.

We try to ensure all guests receive a value for money break; I am pleased to read this is what you and your group of friends experienced.

We offer variety cabaret show each night, thank you for sharing your positive reviews for others to read

We look forward to seeing you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
E Yorkshire
Level Contributor
74 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
2 of 5 bubbles Reviewed 30 June 2014

Disappointed about state of decoration. In fact it was the worst hotel we had stayed in from this point,of view. I think there was building work on the floor above us and when we arrived there was brick dust on the corridor and it was in need of a good hoovering. A poor first impression. We complained and the next day it was done. The rooms were cleaned every day, we had fresh towels and a sea view. It was cheap so I suppose you get what you pay for, but we have stayed in other Britannia hotels which were much better.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ystrady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashford, United Kingdom
1 review
3 of 5 bubbles Reviewed 29 June 2014

My friend and I though we would treat ourselves to a weekend away from it all and booked in on the Friday night until Breakfast Sunday morning.
We enjoyed the hotel the staff were friendly and helpful and although the room was a bit shabby it was clean and comfortable.
The food, although mediocre was plentiful, clean and well presented and the restaurant staff very helpful and obliging.
The entertainment on both nights by the resident band (a duo I think) was first class and made our evenings, plenty of dance music and choice. The caberet on both nights was good yet a little too loud and overpowering much louder than the other entertainers.
As we are quite local we didnt bring the car thank goodness as we both thought the way the car parking was charged and managed was rather forceful and intimidating as their didnt seem much choice or options other guests we noticed were visibly shocked and upset at the way the car park management was being handled.
All in all though, we had a good weekend and would definately come again for a short weekend break perhaps later in the year

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ellie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Burstin Hotel

Property: Grand Burstin Hotel
Address: The Harbour, Folkestone CT20 1TX, England
Region: United Kingdom > England > Kent > Folkestone
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 10 Hotels in Folkestone
Price Range (Based on Average Rates): £
Hotel Class:3 star — Grand Burstin Hotel 3*
Number of rooms: 481
Official Description (provided by the hotel):
The hotel is superbly located on the seafront, overlooking Folkestone's picturesque harbour. This Hotel is an ideal gateway to the continent, with organised day trips across the channel to France and Belgium arranged from the hotel and easy access to the Port of Dover and Eurotunnel. ... more   less 
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Also Known As:
Grand Burstin Folkestone
Burstin Hotel Folkestone
Hotel Grand Burstin
Burstin Folkestone Hotel
Grand Burstin Hotel Folkestone, Kent

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