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“could do better”
Review of The Southcliff

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The Southcliff
Ranked #7 of 10 Hotels in Folkestone
Reviewed 7 March 2012

The Southcliff, Folkestone, Kent sits on a prime hill top location & is a short walk from the town. The Southcliff provided us with friendly staff, a clean comfy bed, beautiful Victorian hotel exterior and sea views – not to mention a resident ghost! What we did not appreciate was the very limited breakfast quantity & choice and observing the staff not changing table clothes after each sitting (just brushing crumbs etc. to the floor!!). Also, the tired furniture in bedrooms & thin dividing walls (hearing peoples night time conversations in rooms nearby), the orange & black moulds in the shower area, un-finished & shoddy work in the bathroom, hearing people showering at three in the morning (perhaps due to the downpipe only partially being boxed in?) and the tired / dirty paint work, doors and walls etc in the public areas / hallways.
Its a shame to see so much potential left to ruin - perhaps the current proprietor should start by quality upgrades, one bedroom / bathroom at a time, charge slightly more for it to recover the cost then move on and do the same in another room etc?

  • Stayed: March 2012, travelled as a couple
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2  Thank DITZY34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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501 - 507 of 608 reviews

Reviewed 21 February 2012

Second time at this Hotel, as its very handy for shows at the Leas Cliff Hall.
We only stayed one night in a warm, comfortable room with the basics. Staff
are friendly and accommodating and a residents bar available for beers and a laugh.
This would make a great base for a short stay for sightseeing and maybe a channel crossing.
We did not have breakfast this time but based on our visit last time it was very good.
(by the way we seen Jethro, BRILLANT)

Room Tip: First floor rooms with balcony and a sea view, especially in the summer months.
  • Stayed: February 2012, travelled as a couple
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2  Thank breeze001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 February 2012

We only stayed for one night because it was cheap. The room was comfortable, clean but in need of refurbishment and not very warm, very basic and the bed was two single beds pushed together.

The breakfast was the worst I had ever experienced in a hotel. The milk was off, the toast was cold and I had scrambled egg on toast which made me feel sick. It didnt even look like scrambled egg!!

All the staff were very friendly and helpful but I wouldn't stay again unless I had to and was short of money.....

Room Tip: Best to have breakfast in MacDonalds!!
  • Stayed: February 2012, travelled as a couple
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1  Thank naest123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2012

On the positive side: The location is brilliant. Right on the top of the cliff overlooking the sea. If you are lucky you can see France! The staff was very friendly. We had a sea view room. The view was great. The windows open if you want fresh air. Breakfast was very good. You could order as much as you want and all freshly cooked. Still a reasonable choice for 1 night as it was not too expensive.

On the negative side: The hotel is badly in need of re-refurbishment. The room we had was worn out. Water stains on the ceiling. A bath and no shower. The carpet was totally grey at the edges where it was missed (for years probably) with the vacuum cleaner. When the people above us on the next floor moved around it was very noisy. The floorboards creaked a lot.

Room Tip: The sea view room have a great view. Wake up and look out over the sea to see France if it is clear...
  • Stayed: January 2012, travelled on business
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Thank Falco v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 January 2012

Firstly I would say that this is not a 5***** hotel. However the efficient and friendly service of the staff exceeds what would be expected if it were 5***** (and at a quarter of the price!!).

The hotel is perfecly located overlooking the sea and with distant views of the French coast. It is immaculatly clean and extremely comfortable. Our room left nothing to be desired - plenty of room to move around, a spotlessly clean and comfortable bed, and with a balcony and a sea view. Laying in bed in the still of the night it was possible to hear the waves lapping the beach below! The en-suite was a little old and showing some signs of use over the past years but had everything required including complimentary toiletries.

The breakfast was fine, again with wonderful friendly service from the waitress.

This was our fourth visit to The Southcliff and we will be returning.

So what is my advice to anybody contemplating a visit:....................If you want to use the hotel's spa, swimming pool, gym, the rest that goes with the 5*****s, and pay £200.00++ per night I would suggest that you look elsewhere.................................BUT if you want a clean, comfortable, and efficiently run friendly hotel at a very reasonable price THIS IS THE PLACE FOR YOU..........................................ENJOY!!

  • Stayed: January 2012, travelled as a couple
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3  Thank InnesDorchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 January 2012

We stayed for 4 nights half board starting on 28 Nov 2011. We were on a coach trip with Travelstyle. It certainly was a bargain price.
As I said the meals were very nice with a good choice each evening. Friendly staff, apart from the manager who was a bit self opinionated and unhelpful at times.
The hotel is well situated, and generally clean.
Our room was right up in the attic. The furniture must have been bought second hand. It didn't match at all, but the worst thing was the chest of drawers which was dangerous, because the drawers (the ones that had handles) were very loose, short and fell out easily.
I didn't bother to set my Freesatplus box to record any programmes, because the ad said TV in room. As Folkestone only has Digital I assumed I would be able to watch Freesat. But NO, the TV was a special model with a remote that only had volume and programme up and down. At the changeover it is frequently necessary to retune. The manager said that he couldn't retune the set, it was a special system and if you retuned one set, it would affect all the other sets. What he didn't know was that I am an electronic engineer and I checked the set and found he was talking B********. He said the people who installed the system charged an arm and a leg to come out. He kept promising to put it right, but never did. So most of the channels didn't work.
The entertainment wasn't bad for the money, the bar prices were OK. One other thing - I would take a torch because if there was a power failure, the emergency exit didn't seem to have enough emergency lights, and one of the staircases was very convoluted.
In the winter the best thing would be to include the weekend, because nearly all the places to visit were closed mid week. You can go to Dover and Dymchurch by bus.

Room Tip: Don't go on the top floor. The lift is small and slow, so if you aren't fit don't go up...
  • Stayed: November 2011, travelled as a couple
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1  Thank huttonfrank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 January 2012

nice local hotel right on the leas in front of the channel, great friendly staff, functional front lobby lounge (they also have one in the rear with some game machines), front terrace where u can have a smoke or sit down with pint, nice little bar where u can mingle with the other guests (not the old lady buses who frequent there, they are usually entertained in a separate room with some live performances), tiny elevator but operational, back yard parking at an additional cost, ok breakfast hall in the basement with complimentary buffet and waiter service.

some rooms have nice front balcony's which are a good feature, the beds are tiny and the mattresses outdated, some toilets are tiny 'n not all the rooms have both showers and tubs and even the ones with tubs don't always have a shower head installed but all of them have 19" flat screen tv's, the rooms are heated by a central steam radiator system which heats pretty well but you can't adjust the temperature, i don't recall if they've have cooling or not.

good place all around and u always one of the 3 friendly partners around.

  • Stayed: February 2011, travelled on business
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1  Thank Jenny P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Southcliff

Address: 22-26 The Leas, Folkestone CT20 2DY, England
Region: United Kingdom > England > Kent > Folkestone
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #7 of 10 Hotels in Folkestone
Price Range: £27 - £55 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — The Southcliff 2*
Number of rooms: 68
Official Description (provided by the hotel):
On The Leas Promenade, overlooking the English Channel, The Southcliff Hotel is a 10-minute drive from the Channel Tunnel Terminal and 20 minutes from Dover Ferry Terminal. There is free Wi-Fi in public areas. The bedrooms each have tea and coffee facilities and a private bathroom with free toiletries. Rooms also feature a flat screen TV [free view] and ironing facilities [on request]. Some have sea views or private balconies. The Office Bar features modern decor and hosts frequent live music. Southcliff Hotel is a short walk from Folkestone's sandy beach. Folkestone Harbour is a 10-minute walk, and Folkestone Central Railway Station is just half a mile away. The Leas Cliff Hall is only across the road from The Hotel. ... more   less 
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Also Known As:
The Southcliff Hotel Folkestone
Southcliff Hotel Folkestone
The Southcliff Folkestone, Kent

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