The first shock was finding our room was on the 4th floor with no lift, a fact we had not been informed of when booking over the telephone. The room was reached by a warren of narrow corridors and stairs, all of which looked tired and grubby .The double room was very small and shabby with an ensuite you could barely turn around in. There was no wardrobe, just 3 hangers hung from the picture rail. All this looked out onto a very unattractive view over the backs of buildings. Having decided we could not possibly spend a night in this ghastly room we approached the owner for a refund but our request was met with a definite no, even though the room would not have to be serviced again and we would not be having breakfast. He was not prepared to even refund part of the £55 we had paid. A very hostile and difficult owner - do not stay here unless it is totally unavoidable!
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- Also Known As:
- Portland Hotel Folkestone
- The Portland Hotel Folkestone, Kent