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“Avoid the Breakfast”

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Premier Inn Folkestone (Channel Tunnel) Hotel
Ranked #4 of 10 Hotels in Folkestone
Certificate of Excellence
Reviewed 27 December 2013

The rooms for a budget hotel were great for the family and the reception polite and quick service . The problem we had was the service for breakfast was shocking , we have 3 children 6,10 and 12 and become bored and tired while waiting over 1 1/2 hours for a cooked breakfast , the restaurant was busy but please put more staff in to meet the demand














  • Stayed: December 2013, travelled with family
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Thank S H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Folkestone (Channel Tunnel) Hotel, responded to this reviewResponded 2 January 2014

Thank you for your review. At Premier Inn it remains our main objective to provide guests with a comfortable stay and deliver a high level of service in all our establishments, both in our hotels and restaurants. We sincerely apologise that on this occasion we failed to provide this. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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940 - 946 of 1,345 reviews

Reviewed 24 December 2013

Premier Inn never disappoints. For the low price we normally pay, we always get so much more. My family and I stayed here the night before an early trip through the Channel Tunnel and it perfectly served its purpose. Service was amazing, our room was newly refurbished and very clean, with all the basic amenities you would expect from a standard hotel room. The beds were very comfortable and they were kind enough to supply us with extra pillows as well. Breakfast was more than adequate, each meal was freshly prepared, and there were plenty of continental choices as well. Since the hotel is just a five minute drive from the Channel Tunnel, we will definitely stay here again on our next trip.

  • Stayed: December 2013, travelled with family
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Thank deniseacole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 December 2013

Ideal for a stop off before catching the euro tunnel, only minutes away. Comfortable and very clean.
Fast food restaurant close by if kids too tired to go to restaurant. Beds comfortable with nice linen.

  • Stayed: November 2013, travelled with family
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Thank Fusspot40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 November 2013

Again one of the better Premier Inns,staff excellent,rooms clean and of a high standard. I stayed in the annexe building the only problem I could hear the noise from the pub with a crowd outside smoking but once the pub shut everything was fine. Also this is in great position for the channel tunnel.

  • Stayed: November 2013, travelled on business
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Thank colin_williams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 November 2013

We stayed just one night before an early shuttle to Calais. Check-in was polite and efficient. Our room was large, spotlessly clean and well fitted. Kettle and tea/coffee provided and appreciated. Large bathroom. There was some noise from the adjacent car park but not too intrusive and we found in the morning that the window was in a part (Let some air in) open position so closing it completely could have helped.

We ate dinner in the attached Table Table and were served by Claire. She was friendly and efficient and provided excellent service. The food was tasty, nicely presented and served at just the right temperature. For the price, it was good value and enjoyable but don't expect gourmet.

Two negatives. I found the bed a little too hard and it aggravated my sciatica. Personal preference here as my partner found it very comfortable. And the occupant in the room above got up around 4am and spent the next hour (how long does it take to get ready?!) wandering around on creaky floor boards which further disturbed my sleep. Perhaps Premier Inn could address those floor boards.

The location is perfect for Eurotunnel so would we stay again - of course.

Room Tip: Maybe if you get a room on the top floor you won't need to worry about creaky floor baors above...
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  • Stayed: November 2013, travelled as a couple
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Thank Jacqal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 November 2013

Very friendly staff
Family room - very comfortable
We all slept really well
Restaurant is table table - standard food but fine. Very welcome at 9:30pm!
Very clean
Massive Samsung TV on the wall.
Very convenient - 3 mins off the motorway, then 3 mins to mcdonalds for breakfast in farm retail park and then 5 mins to Eurotunnel.
Easy and convenient.

  • Stayed: November 2013, travelled with family
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Thank Hannahwithah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 November 2013

We arrived at 9.15 in the evening, after a terrible drive in pouring rain. We found the hotel easily, and parked quite close to the front door. The receptionist was very friendly and gave us a lot of information in a efficient way. Our room was lovely and comfortable just like the adverts, the bed though was a revelation - I want one- as it was so comfortable. The room was clean, and bathroom very sparkly, the only grizzle is that I prefer bar soap to liquid, but I suppose that is being picky. As we arrived late we were not hungry, but we did go to the bar and had a drink in a nice environment. We did not hear any noise all night, and slept wonderfully. Breakfast the next morning was good value for money. It was our first stay in a premier inn but it won't be my last if they are all as good as this one.

  • Stayed: November 2013, travelled as a couple
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Thank carol c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Folkestone (Channel Tunnel) Hotel

Address: Cherry Garden Lane, Folkestone CT19 4AP, England
Region: United Kingdom > England > Kent > Folkestone
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #4 of 10 Hotels in Folkestone
Price Range: £46 - £91 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Folkestone (Channel Tunnel) Hotel 3*
Number of rooms: 81
Official Description (provided by the hotel):
Steal a glimpse of France from the cliff-top promenade The Leas, five minutes down the road ... more   less 
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Also Known As:
Premier Inn Folkestone (Channel Tunnel) Hotel Folkestone
Folkestone Premier Inn
Premier Inn Folkestone (Channel Tunnel) Hotel Kent

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